I began working at Massey Services as a Customer Service Specialist because of the interaction with customers both in person and over the phone. My duties include a lot of file management and organization, both online with customer accounts and in paper copies and files, handling incoming calls regarding sales, customer complaints, service requests, and taking payments. I also help with routing the days for the service technicians, making sure that everyone receives service and the technicians days are kept as efficient as possible.
My time with Massey Services has definitely improved my time management skills, my conversational and public speaking skills, as well as my organizational skills. Clear and constantly checked reminders, as well as well kept logs of conversations with customers and other employees, are vital to success and are a must to deal with the heavy call loads and still maintain quality customer service and timely completion of other tasks.