Happiness rating is 61 out of 100
3.7 out of 5 stars.
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MassMutual Careers and Employment

Work happiness

Scores based on about 390 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Roger W. Crandall
    approve of Roger W. Crandall's performance
  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    more than $10B (USD)
  • Industry
  • Headquarters
    1295 State Street, Spring...
  • Link
    MassMutual website
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Boston, MA

67 jobs


Salary estimated from 3.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.4K reviews and is evolving.



Financial Services Representative in Vienna, VA
on August 26, 2020
I started at MassMutual Capital District out of college and worked here for about 2 years. This is an insurance sales position that pays on commissions only. If you don't grind and put yourself out there, you won't make any money. As far as life insurance sales gigs go, this MM agency is going to better than the Northwestern Mutuals and NY Lifes of the world culture-wise. The GA is fantastic. He has an open door policy and is very willing to help you. Understanding and supportive in every way. As with every start to an insurance sales career (and an aspiring financial advising/planning career), you need to build a solid network, have confidence in your client-facing skills, and get a little lucky. Already knowing high-net-worth people who actually will benefit from large and expensive whole life insurance policies is very helpful almost to the point of being crucial. Making significant income is going to be difficult otherwise. You'll also have to fight moral dilemmas as you work and learn more about the industry. While whole life is what will get you paid the most as a new producer, it is mainly suited for high-income individuals and families, and better in smaller doses (if any) for everyone else. MM has excellent, but pricey disability and long-term-care products too that you can be confident in promoting. A savvy prospect will easily find other carriers for these at lower premiums. While you'll have access to other carriers, you will get paid significantly less and will not earn the bonuses MM gives its new reps, which are very generous. A conflict of interest that can't be ignored if you want to succeed. The initial sales training under the management team during 2018 was excellent and focused not only on closing transactions, but also developing client relationships and finding referral sources. There are weekly training sessions, and MMs knowledgable wholesalers frequently come in to educate us. You'll do your first couple of cases with an experienced and successful producer, with whom you'll split the commissions. This agency has many great and competent senior producers to choose from, which is a big strength. After 1 or 2 deals, you want to get out on your own as soon as possible and avoid leaving any more money on the table. Focus on hitting your numbers because those benchmarks will be your main point of stress early on--even if you have to write policies on yourself. (Which most people do anyway, even the senior producers). The management team under the GA changed in 2019. It was a negative shift in culture and more focused on transactions, prospecting numbers, and micromanagement. The agency adopted a wirehouse and boiler room mentality from then on. The conference room where weekly meetings are held turned more into an interrogation room every Monday and Friday. Many agents were treated with contempt in a group setting and feedback from managers was consistently condescending, with some agents getting openly laughed at. By hitting your numbers you can avoid being on the bad end of this, but even then I was not always comfortable. When you miss your numbers you'll hear about it, and if you hit your numbers, you'll be probed and questioned because it's frequently assumed that you're lying about something. For my situation, had one of the significant policies I produced at that time been a MassMutual product and not a different carrier that was better for the client, I'm sure I would have been treated differently. In short, the fun of working there just got taken away. Turnover is extremely high. In my two years at the agency, there must have been over a dozen new reps that did not last more than the first 3 months, sometimes the first week. That's going be the case anywhere. It's notable however that the more successful producers in their first two years, including one that ended up qualifying for an incentive conference in 2020, were all hired and trained initially by the old management team. I cannot imagine that that has changed since I left in January this year. The cubicle floor became empty, and the energy was lost. When I announced in advance to the sales managers that I would be starting a new position in 2020, I might as well have been dead. I never heard from them again. Unfortunate, but not surprising. Again, their boss, the GA, is excellent and was very supportive of me. Hopefully some new hires in that area can right the ship. Overall, I was able to scratch myself over the six-figure mark including bonuses in about 2 years of work. I took me about 4 months initially to get my first case closed, but I think anybody is capable of doing better than that. Work here to get valuable sales and client-facing experience, and then move on to a more stable position if possible. I got my 6, 63, and 65 while I was here, and I was able to leverage this experience to work with an independent RIA where I could act as a fiduciary, rid myself of quotas, be more holistic, and be in line with what younger generations are looking for in an advisor. I would not continue a financial planning practice under a life insurance company's umbrella, and I would not start out at this agency in the state that I left it. I had some great months here, and I had some months where I earned nothing or very little. C'est la vie in this industry. Finding the right manager and mentor is the most important aspect for a young guy starting out, and I could not see that coming from here in the long-term. Whatever hand you end up getting dealt, you can work hard here and make the most of it.
Financial Advisor in Charleston, SC
on January 26, 2023
MassMutual is by far the company to work for in the insurance industry. The products are quality products which one can feel proud to sell. As a mutual company, while its dividends can't be guaranteed, they tend to top most other mutual insurance companies. Customers feel confident about the company and the dividends paid out historically. MassMutual offers its sales representatives a great deal of training and materials. Also available is the opportunity, if desired, to become licensed with FINRA in securities. Very few companies offer that opportunity.
Director, Client Lab in Springfield, MA
on January 25, 2023
Opportunities to grow and learn. Have to be willing to go at a slow pace at times, as it is insurance. Many times you wish the pace would be faster. There are busy times, when budgets are closing. Tough when accounts are struggling.
Business Analyst Intern in Boston, MA
on January 24, 2023
Great program, networking, team collaboration. Compensation was good and WFH flexible. Trainings and other courses included for free and a very encouraging environment.
Financial Representative in St. Louis, MO
on January 1, 2023
Set up for failure u get used and dumped off after you don’t hit your marks. Could be worse but people are nice just not in your best interests to work this job when you have a family to feed.

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Questions and answers

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Interview insights

Insights from 390 Indeed users who have interviewed with MassMutual within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

Panel interview

Shared on August 18, 2019

They ask a lot of profiency questions... A few that that I could remember was, 'name a time you've improved a process'. 'What can you bring to Mass Mutual?', Give a time that you provided incorrect information to a customer, how did you handle it?

Shared on September 2, 2017

What do you feel are your best management characteristics? What would you do if a customer cursed and was profane with you? Have you ever owned stocks, equities, bonds, etc.? Have you worked with people of different races, cultures, genders?

Shared on May 21, 2017

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