They need to follow the bullying policy they preach
Sr accounts payable specialist (Former Employee) – Scottsdale, AZ – July 12, 2018
If they actually practice the bullying policy they preach and get rid of the dead wood or alliance of CMA that’s been there for 5 years they might actually be a great place to work. The trainer I had sucked and disliked me from the start of my contract in AP. She’s also what I would call a ring leader and seems to have a lot of staff scared of her. She needs to go!
CLINICAL OPERATIONS (Former Employee) – Scottsdale, AZ – July 10, 2018
MMN is growing quickly, almost too quickly to be successful long term. Upper management has gone from being mission driven to profit driven. This shift is blamed on a different landscape in the field, however is it truly about making more money.
SR Rep (Former Employee) – Scottsdale, AZ – June 25, 2018
Workplace culture was very very fun and open open door policy was great lots of one-on-one guidance and the training was excellent retraining of new programs excellent supervisors and mentors very good at your job I learned a lot about the health insurance plans here in the US enjoyed making appointments for the insurer to get there PC adjustment and learning about their own health plan injoyed the atmosphere.
BOnuS lunches gift cards and Amazon tablet gifts and Central Avenue last night very helpful
Onboarding Specialist (Current Employee) – Scottsdale, AZ – June 18, 2018
I facilitate onboarding activities for new providers. I serve as a point of contact for applicant, candidates, and new providers inquires and escalates appropriately. I support the Flex (part-time) Onboarding in all areas of the United States to create the best onboarding experience for new providers with Matrix Medical Network. I provider concierge-like service to candidates and new hires; connecting them to recruiting, HR, Credentialing, Administration and Clinical Education. Including maintaining new hire paperwork, coordinating background screenings, provider credentialing and clinical education as necessary. I am new providers onboarding administrator; initiates and send orientation correspondence to new providers. I give timely and helpful response to candidates and new hires requests addressing them via phone, email or text outreach.
Confirmer (Former Employee) – Largo, FL – June 13, 2018
I learned that with hard work, comes success but, you must put in the work in order to succeed not only at work but in everything on the whole. I guided many healthcare members on their road to healthy with assisting them in complying with their health care's need to keep their members health and strong.
Unit Manager (Current Employee) – Los Angeles, CA – June 8, 2018
If you would like the life slowly sucked out of you, this is the place to work. Your typical work day is approximately 12-16 hours. Management landed their positions by luck and then hired their buddies.
Worker (Former Employee) – Scottsdale, AZ – June 7, 2018
Good idea to stay away from this company. Management is not up to par, the HR team is a disaster and workers are leaving left and right, it's like the Titantic..sinking fast. Company just did two mismanaged acquisitions and to justify these big mistakes, give the upper level management bonuses and awards, yet make the actual workers pay for it by having them use their PTO in advance. Management, especially in HR are backstabbing. Bosses do not have your back no matter how much they say they do. Managers are usually in positions they are not qualified for. Slackers get to stay but if you actually work you get let go. It's a high school mentality.
Provider Enrollment Specialist (Current Employee) – Scottsdale, AZ – June 5, 2018
My department is a lot more relaxed than others. I work in credentialing. Our department is so lax because we make goals. Our managment is very dry and straight to the point but onbthe individual bases they make exceptions. The company constantly feeds us. The company encourages fun group activities. We go volunteer work on the clock as well as family and friends day. One of the best companies I've worked for.
You mange your time, no micro managing, room for growth
Anonymous (Current Employee) – Largo, FL – April 24, 2018
Fast paced contact center that has grown into something wonderful, and continues to grow. Entry level member relations associates can expect to dial outbound during their entire shift with assigned breaks and lunches. Opportunity for advancement for those that demonstrate skill, a positive attitude, and good work ethics. Management is innovative, but not always consistent in their methods. It is an absolute requirement to be adaptable to change, as this is a motto Matrix does not take lightly. The culture is family like and though the company is growing, expect management to know you (and your habits) by name. The hardest part of the job is the repetition of continuously calling members. The most enjoyable part of the job is the appreciation, and employee incentives and activities.
Free lunch, employee appreciation, Employee recognition and activities
Advanced Practice Registered Nurse (Former Employee) – Arkansas – April 22, 2018
Needed to finish the day's work at home in the evening to stay abreast of meeting the cutoff time of the day's completion deadline. Better communication needed between management and persons in the field.
Room for great potential, too cut throat with lack of work
Nurse (Former Employee) – Scottsdale, AZ – April 19, 2018
Contact care center: Co-workers (worker bees) were wonderful. They kept the place upbeat. Management on the other hand lacked. Too much favortism and “secrets” kept from the worker bees. Many people leaving the department and sadly, you could see why. New management structure was not helpful. There isn’t much for an RN in the contact care center. You’ll end up calling for fax numbers or making appointments for Mbrs. Not a whole lot of nursing going on. Inbound calls were few in between, so a lot of lag time. Mornings were busy but by 11:30-12pm and on you say there looking for work to do. No case management, no room for advancement and your goals and dreams MUST a line with theirs or you aren’t a good fit. If you want to get out of Nursing and focus on business, then they are for you.
Co-workers awesome! Day hours, Mon - Fri
A lot of downtime, minimal (if any) nursing involvement, lack of appreciation
Overall a good company for the service they offer.
Clinical Support Coordinator (Current Employee) – Largo, FL – March 28, 2018
Very fast paced environment, always super busy, and you must be able to multi task. Create and optimize routes for clinicians. Hardest part is routes are forever changing and you rarely leave on time. Nicest part is talking to some of the members and knowing we offer a beneficial service to them.
Very nice environment for a "call center"
Rarely get out on time and not enough pay for responsibilities.
Has the potential to be a great company but is not there yet.
HR Specialist (Former Employee) – Scottsdale, AZ – March 15, 2018
Great company, they just to to find some true leaders to put them back on course. There is not a set career path so it is hard to work towards the next level since there really isnt one. New postions are being created everyday but rather than doing inter promotions they often look for outside help, which is all good and well but it is also very discouraging to the faithful employee that has no where to go.
Free lunches often, great work life balance, flexible hours
Unappreciated (Former Employee) – Scottsdale, AZ – March 12, 2018
I worked at Matrix for around 2 years. Really excited to be there and make an impact. Found out like others have said that executives marginalize you pretty quick and the speeches about wanting to hear improvement and be part of the solution was far from the truth. Being honest and looking for ways to better the company only causes you to be labeled as not a team player and constantly have HR harass you. They are absent A LOT from the office but when they are there they are like blood hounds driving the ones who want to make the company better out. Really a shame. Saw them buy and drive into the ground Ascender and now they have bought two more companies that they totally mismanaged and now the loyal employees are getting no bonuses, forces to take PTO at the end of the year to pay for the acquisitions, no holiday parties, no holiday card, no thank yous, nothing. It is completely dead inside and no one trusts anyone. Zombies working from 8 to 5 and looking for new jobs during off hours.