Matrix Medical Network Employee Reviews

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Company is only concerned with the bottom line
Nurse Practitioner (Former Employee) –  United StatesAugust 2, 2018
This is not a real Nurse Practitioner job. While it is pleasant to visit with the elderly population and on occasion there were opportunities to provide education on health issues, it is essentially only to scam Medicare advantage plan companies out of health care dollars as NP's do not really diagnose and do not treat in this role, only report and educate which 90% of patients seen do not need.
Management only cares about numbers and productivity and do NOT listen to provider concerns regarding routes, schedules, efficiency, etc. There is absolutely NO transparency when it comes to job security as management will totally string you along with false promises of job security to keep you up until the minute they eliminate your position with NO notice. Very unprofessional and a wasted use of my skills for almost two years.

NEW GRADS DO NOT WASTE YOUR TIME OR BE SWAYED BY THE SALARY. YOU ARE ONLY DELAYING GAINING VALUABLE EXPERIENCE YOU NEED TO GROW AS A PROVIDER
Pros
Competitive salary and benefits
Cons
Everything else
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Uninspiring work environment and lackluster leadership
Human Resources Specialist (Current Employee) –  Scottsdale, AZOctober 24, 2018
The environment is a cake walk for recruiters, marketing, human resources, legal, compliance, administrative assistants and facility staff. No yearly pay increments. No great benefits. Forced end of the year PTO. Poor 401k match. Management isn't really interested in your growth. The management in general shows an attitude of arrogance and smugness towards employees. Executives and senior leadership are lackluster and not respected.
Pros
The environment is a cake walk for recruiters, marketing, human resources, legal, compliance, administrative assistants and facility staff.
Cons
No yearly pay increments, No great benefits, Forced end of the year PTO, Poor 401k match, Management isn't really interested in your growth.
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4.0
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Challenging and somewhat rewarding
System Administrator (Current Employee) –  Winter Springs, FLDecember 24, 2018
While there is advancement opportunity here, the pay scale is set entirely to a check box system. AKA: You could invent and program a system that saved/made them millions a year. You would get 0 bonus, and 0 raise if you spent all of your time programming instead of getting that next cert they say you need.
Pros
Great Management, Good Workflow
Cons
Terrible HR
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3.0
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Fast paced
Nurse Practitioner (Current Employee) –  MinnesotaOctober 26, 2018
The is a decent job and the people are nice. The time frame to get work done and still earn bonuses (which are needed to be competitive) is not always realistic. New grads, people that want to be out of a building, like having a nice car to drive, enjoy autonomy, will enjoy the job. Days can drag out to 10 hours due to acuity of some members and driving times. Work life balance is not as well balanced as they claim. Although, they do try and will work with you when they can, but it is not always possible.
Pros
Quality of Co-workers, Fleet Vehicle, get to be out of an office, independent
Cons
a lot of driving time, some homes are smoke filled, hard to make bonuses
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Do not work here
Member Service Representative (Current Employee) –  Winter Springs, FLOctober 17, 2018
Please do not be fooled by the decent hourly rate. This job will stress you out until you just want to leave. They fire people randomly every week. All the managers are phony and make decisions off of favoritism. They lack common sense and do not care about their employees. The entire job is a scam. These elderly health plan members do not need these assessments. Do not get close to anyone because the next thing you know they are fired for no good reason. All this job cares about is numbers and money. Save yourself please.
Pros
Decent pay
Cons
Short breaks. Poor management.
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Company loses top talent daily
Operations Director (Former Employee) –  Scottsdale, AZSeptember 13, 2018
Poorly managed especially after the acquisition of part of Life Plan and the money pit Healthfair. No one is happy who is any type of management position as there is no appreciation, endless hours and one disaster after another to clean up from acquisitions that have ripped out the heart and soul of Matrix as well as resources. Movie should be made of how made it was handled by Matrix executives and the clueless parent companies. What do you expect from buying from criminals.
Pros
nothing anymore
Cons
poorly managed, endless hours, no appreciation, no pay in crease, no merit increase, 3% match in 401k, forced pto at end of year, constantly having to freeze hiring, etc. due to no money
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4.0
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Good place to work
Analyst/Developer (Current Employee) –  Scottsdale, AZSeptember 10, 2018
Working here is good. The compensation is a little low compared to similar jobs at other companies but it's not bad and the medical benefits are fantastic. PTO policy is a bit behind the times, you have a pool of hours that you have to use for vacation and sick time while a lot of newer companies have unlimited PTO. Also, it is a call center environment so if that's not for you you may want to look elsewhere. That said the people are great, the culture is supportive, they're very open to you having new ideas and actually implementing them. You also get a lot of free food.
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A work culture that sabotages itself
Helper (Current Employee) –  Scottsdale, AZJuly 24, 2018
Getting anything done correctly at this company is a huge challenge. For one thing, communication is essentially discouraged between colleagues and departments. Decisions are commonly made without the majority of key players present which always culminates into huge consequences down the line. The really odd thing is that the company is great below the VP/Director level. The most damaging and toxic moves are made by the positions at the very top.

Matrix has an aversion to promoting from within. A round of promotions were handed out to long time employees several years ago. However, the company has strictly hired from the outside to fill in higher level positions since then. There is an outstanding number of people at that company who have the responsibility and workload of a manager, but cannot do their work because they do not have access per IT. Why? Because that person who is basically a manager, is not a manager in title.
Pros
The people can be nice
Cons
Office politics
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Really doesn't care about providers
Nurse Practitioner (Current Employee) –  FloridaOctober 27, 2018
Recently matrix lost inventory (there word for human beings) in Florida so they had to cut the hours for full time provides. Essentially we were forced to go from making about $5000/month to $1500/ month with no benefits. Does the company really care about its employees? Did the CEO take any salary/benefit reduction?
Pros
flexible
Cons
really don't care about their providers, only care about the bottom line
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4.0
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Ever Changing
Anonymous (Current Employee) –  Largo, FLApril 24, 2018
Fast paced contact center that has grown into something wonderful, and continues to grow. Entry level member relations associates can expect to dial outbound during their entire shift with assigned breaks and lunches. Opportunity for advancement for those that demonstrate skill, a positive attitude, and good work ethics. Management is innovative, but not always consistent in their methods. It is an absolute requirement to be adaptable to change, as this is a motto Matrix does not take lightly. The culture is family like and though the company is growing, expect management to know you (and your habits) by name. The hardest part of the job is the repetition of continuously calling members. The most enjoyable part of the job is the appreciation, and employee incentives and activities.
Pros
Free lunch, employee appreciation, Employee recognition and activities
Cons
Constant change with lack of clear direction
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The Role is Stressful they fire every friday its a revolving door
Medical Scheduler (Current Employee) –  Orlando, FLAugust 11, 2018
The management is new they do not know the company. The workplace culture is cut throat you either perform or they fire you. It's sad to say they fire groups of people every week. I would never recommend to work here there bonus structure is HEAVLY FAVORED TOWARDS THE COMPANY. Its Cruel what they are they doing they do NOT pay out any bonuses that are worth the time and trouble to get them.
Pros
food truck
Cons
short breaks, revolving door, unhealthy place to work at.
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3.0
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A Growing Company
CLINICAL OPERATIONS (Former Employee) –  Scottsdale, AZJuly 10, 2018
MMN is growing quickly, almost too quickly to be successful long term. Upper management has gone from being mission driven to profit driven. This shift is blamed on a different landscape in the field, however is it truly about making more money.
Pros
remote work; salary
Cons
little room for advancement, minimum development
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mind numbing company
finance (Current Employee) –  Scottsdale, AZDecember 5, 2018
The company is mind numbing and makes everyday seem like you are in Black Mirror (modern day Twilight Zone). The CEO is absolutely clueless on what is really going on in the company. He listens to executives and/or senior leadership that flat out lies to him. Other executives and senior leadership are all fighting, and running their own show. There is ZERO transparency or avenues to truly whistle blow to the parent companies the questionable reporting that is going on to them. There are complaints daily against the company that are buried. Outside regulators and EEOC need to investigate.
Pros
quick commute and have some nice coworkers
Cons
unethical, clueless CEO, zero transparancy, questionable reporting to regulators and EEOC, no integrity upon senior leadership and executives, bullies are rewarded, horrible HR dept
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Enjoyed the work until out of the blue no warning it ended
Nurse practitioner (Current Employee) –  USANovember 14, 2018
Enjoyed the work itself, the patients, the co workers and the travel. Pay was competitive. Communication between management and providers is non existent. Instead of notifying staff that hey work has ended in your area, we were simply not scheduled anymore. Received excessive amounts of conflicting information after inquiring numerous times regarding our employment status, scheduling, traveling to work in other areas “are we still employees” many things we were told were lies, I realize “lie” is a rude word to use, but it is what it is. I have never in my 12 years of practice had an employer downright lie to me. It’s kind of hard to wrap my mind around adults in a workplace treating employees this way. When providers go in as they are supposed, work like they are supposed to, come in extra when others are sick, offer to travel if needed you would expect enough respect in return for someone to pick up a phone call you and say hey work ran out in your area, let’s see what we can do to get you going in another location, but nope nada. Very discouraging to see an organization with such potential to do good and staff that is willing to go the extra mile and help the company grow and be loyal employees behave in this way.
Pros
Co-workers, great team work, patients, travel
Cons
No communication, “weeding out” healthfair employees without cause, management lies
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zero integrity
operations (Former Employee) –  Scottsdale, AZDecember 22, 2018
Company has zero integrity. They lie all the time that starts from the top. Human resources is extremely bad. They cannot even keep up with the lies they tell and they are so inconsistent. They run great people out of the company and keep only those who will turn a blind eye to unethical behavior. If you have any respect for yourself then don't work here. If you do, you will quickly see that you are only a body, members are just a dollar sign, and the executives are bullies.
Pros
a few nice coworkers until they quit too
Cons
zero integrity, bad human resources, lies, inconsistenet, bullying lead by executives, you are just a body, firing daily, good employees quickly exiting
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Nightmare
Nurse Practitioner (Former Employee) –  PennsylvaniaDecember 20, 2018
As a Nurse Practitioner you are treated like cattle and they will "milk you dry". Ineffective Managers, expectation to be available all hours of day and evening.
Pros
None, worse job EVER!
Cons
poor salary, unrealistic bonus structure, poor management
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Dying a slow and painful death
Operations (Former Employee) –  Scottsdale, AZNovember 30, 2018
I recently left Matrix and have seen it hurling itself down off the cliff for around 18 months. Their is not clear strategic operations or even tactical operations. There is an abundance of infighting of the executives downward. Too many hiring of very unqualified people for their positions. Company is fear based management and outdated leadership.
Pros
easy commute for me and near where I shop for groceries & get gas
Cons
no clear strategic operations, no clear even tactical operations, infighting executives, infighting leadership, fear based management, Too many hiring of very unqualified people for their positions
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Works for entry level position to the field.
Mr Specialist (Former Employee) –  Largo, FLNovember 21, 2018
At first they seem to really care about their employees but once you're out of training they expect you to meet the metrics everyone else does. At my time there they let go of people constantly (especially temps) for not being able to meet one category of the metrics expected. I was also coached for not scheduling enough apointments but they neglect to acknowledge their system grades calls as an unsuccessful contact when you had absolutely no opportunity (i.e. member is working, driving, or out of town)
Pros
30 minute grace period
Cons
Bathroom breaks have to be taken out of your breaks, short lunch, micromanagement
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5.0
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Productive fun working environment
SR Rep (Former Employee) –  Scottsdale, AZJune 25, 2018
Workplace culture was very very fun and open open door policy was great lots of one-on-one guidance and the training was excellent retraining of new programs excellent supervisors and mentors very good at your job I learned a lot about the health insurance plans here in the US enjoyed making appointments for the insurer to get there PC adjustment and learning about their own health plan injoyed the atmosphere.
Pros
BOnuS lunches gift cards and Amazon tablet gifts and Central Avenue last night very helpful
Cons
Change in Management
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Sold a bill of goods
Operations (Former Employee) –  Scottsdale, AZOctober 9, 2018
Matrix has your guard who don't want to change no matter what they say in meetings. New progressive ideas or swatted away. HR is allowed to staff organization and has no expertise in other areas besides HR. Better served by cleaning up on messy department. Underpays most, PTO is old school, 401(k) match is laughable, given the 3rd° to get a pencil – really, you must sign it out for fear you would steal it! Need I go on? I would assume that some companies read these and do something about it. This coming just pretends it on ploys are happy to collect a paycheck. And they don't pay attention to this at all. That should tell you enough of it so that you don't wanna work for this company because they really don't care about you.
Pros
i'm at some really great people here who I would consider friends. Unfortunately like myself, they all left.
Cons
Poor 401(k) match, force PTO at the end of the year, poor management, no corporate direction, it's active give the same speech is that they been giving for the last five years
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Overall rating

2.9
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2.9Work/Life Balance
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