Management (Former Employee) – Clearwater, FL – September 24, 2018
The company has a good mission, and it's a great place to work if you enjoy working in a call center atmosphere. It's a fast-paced environment and has its growing pains, but nothing that is out of control of managing on a daily basis.
Independent Consultant (Current Employee) – Scottsdale, AZ – October 19, 2018
I came to the company to make a difference and to be appreciated. They made promises of better pay, rewarded for good work, bonuses, increased benefits and so on. They delivered on ZERO. Speaking to those who have been there a little longer, they laugh and say "Welcome to Matrix!" Been here a year and those who were here before me have quickly left since the horrible acquisitions of Life Plans and Healthfair. Sad but they grind you under you quit.
Member Service Representative (Current Employee) – Winter Springs, FL – October 17, 2018
Please do not be fooled by the decent hourly rate. This job will stress you out until you just want to leave. They fire people randomly every week. All the managers are phony and make decisions off of favoritism. They lack common sense and do not care about their employees. The entire job is a scam. These elderly health plan members do not need these assessments. Do not get close to anyone because the next thing you know they are fired for no good reason. All this job cares about is numbers and money. Save yourself please.
Call Center Representative (Former Employee) – Largo, FL – October 9, 2018
They lie to you. They tell you everyone is happy there how great it is to work there. They allow temps to be part of everything just like your a direct hire. All lies. They act like military cops and your the criminal. I am puzzled how anyone can be happy working here. They fire new people as soon as they reach there bonus so they don't have pay it to them. They put $$ into the facility. Decent facility a little strange deco tho. They take $$ from employees and put towards there facility and OL higher up parties. I seriously felt left out there. I made a friend the next day he was fired. They have bed bugs and let people into the building when they sprayed. A lot of people got reactions and had to go to the hospital/ doctor. There are ambulances there way too much. The leader talks about punching employees in the face. They said if they don't answer the phone to accept in home medical appointments then we are going to go knocking on there doors. Beware of Humana freedom Aetna and many other insurance companies. This place is Evil beware
The money is definately not worth it what they put you through. Run
Operations (Former Employee) – Scottsdale, AZ – October 9, 2018
Matrix has your guard who don't want to change no matter what they say in meetings. New progressive ideas or swatted away. HR is allowed to staff organization and has no expertise in other areas besides HR. Better served by cleaning up on messy department. Underpays most, PTO is old school, 401(k) match is laughable, given the 3rd° to get a pencil – really, you must sign it out for fear you would steal it! Need I go on? I would assume that some companies read these and do something about it. This coming just pretends it on ploys are happy to collect a paycheck. And they don't pay attention to this at all. That should tell you enough of it so that you don't wanna work for this company because they really don't care about you.
i'm at some really great people here who I would consider friends. Unfortunately like myself, they all left.
Poor 401(k) match, force PTO at the end of the year, poor management, no corporate direction, it's active give the same speech is that they been giving for the last five years
Operations Supervisor (Current Employee) – Scottsdale, AZ – October 1, 2018
Company crippling insane acquisitions, competitors are getting more business, there’s no hiring, the customers are complaining more and more about service, products and staff are complaining more and more they can’t deliver what’s wanted, financials are in a mess - sales down, costs not down, positions eliminations have occurred but haven’t produced the savings everyone claimed they would, so more firings are expected, ideas are either stifled, dropped, waiting endlessly for funding, executives have lost what little respect employees had for them, no one respects the parent companies, if you come here, you are to be extremely desperate!
near fwy so I get there and out of there fast like everyone else
Company crippling insane acquisitions, the customers are complaining more and more about service, financials are in a mess, more firings are expected, new ideas are stifled, executives have lost what little respect employees had for them, no one respects the parent companies, if you come here then you are extremely desperate
Customer Service Representative (Former Employee) – Largo , Florida – September 24, 2018
I’m sorry but I will leave this place . They tell you that you are helping people and that’s not true . It is a lie that we are saving people calling it (life’s changing per an hour ) not true . We are literally pushing these members to say yes and tell them that they need these health assessments when they really don’t need it . The OL,s make us seem and pressure us to make more money by making more appointments . There were bed bugs at the call center in Largo they spray and the next following day it smelled horrible and toxic. After there are many ambulances outside the call center and take people to the hospital. They tell us we have to go inside . I was so scared and they didn’t care all they cared was making appontments for $$$$$$. They did not care about the health of there employees. Many employees left and few stayed and they have them pizza and gift cards . That is called bribing to not say anything . It’s ridiculous and we call ourself Matrix medical network. We are no HEALTHCARE helping people. They say it’s a nice and fun place but it’s a LIE .
Nurse Practitioner (Former Employee) – Scottsdale, AZ – September 23, 2018
The perk of working at matrix as an NP was the flexibility in scheduling. They lay people off frequently. Many years ago, it was the best job one could ask for. Over the years, many changes were made and it is an ok place to work depending on your manager.
Awful place to work!! Bed bugs everywhere, killing us with spray
CSR - Customer Service Representative (Current Employee) – Seminole Florida – September 21, 2018
This place is awful. They always want a favor, go above and beyond, help one more! But turn around and treat the common employee like trash. They are infested with bed bugs, they expect all workers to work their shift with bed bugs crawling everywhere. They then load the place down with pesitcides and expected workers to sit there breathing it all in. 90% of the people we call dont need this Health assessment, they dont want it and they feel bullied into taking it!
Member Service Representative (Current Employee) – Largo, FL – September 21, 2018
We had bed bugs everywhere. It was just horrible. It is a call center so you come in, make calls for 8 hours, and leave. It is all about getting old people to let the nurses see them in their home so the executives can make all the money.
some free lunches but it then fast in 20 minutes
bed bugs, treated like hearded cattle, coning old people
Analyst (Former Employee) – Scottsdale, AZ – September 19, 2018
Going into Matrix I had two main goals, to advance my technical skills and develop my leadership skills. Both of these goals were achieved. Despite the fact that there isn't overly advanced analytics being done, there is opportunity to learn and the organization is open to new things.
Operations Analyst (Current Employee) – Scottsdale, AZ – September 17, 2018
It isn't a good experience working at Matrix Medical Network, The most senior leaders and completely out of tough with reality. Two very poor acquisitions made a bad working environment even worse. The friends that I did have the company have since all quit and they were managers and above!
It isn't a good experience working at Matrix Medical Network, The most senior leaders and completely out of tough with reality, Two very poor acquisitions made a bad working environment even worse, The friends that I did have the company have since all quit and they were managers and above!
Operations Director (Former Employee) – Scottsdale, AZ – September 13, 2018
Poorly managed especially after the acquisition of part of Life Plan and the money pit Healthfair. No one is happy who is any type of management position as there is no appreciation, endless hours and one disaster after another to clean up from acquisitions that have ripped out the heart and soul of Matrix as well as resources. Movie should be made of how made it was handled by Matrix executives and the clueless parent companies. What do you expect from buying from criminals.
poorly managed, endless hours, no appreciation, no pay in crease, no merit increase, 3% match in 401k, forced pto at end of year, constantly having to freeze hiring, etc. due to no money
Analyst/Developer (Current Employee) – Scottsdale, AZ – September 10, 2018
Working here is good. The compensation is a little low compared to similar jobs at other companies but it's not bad and the medical benefits are fantastic. PTO policy is a bit behind the times, you have a pool of hours that you have to use for vacation and sick time while a lot of newer companies have unlimited PTO. Also, it is a call center environment so if that's not for you you may want to look elsewhere. That said the people are great, the culture is supportive, they're very open to you having new ideas and actually implementing them. You also get a lot of free food.
The Role is Stressful they fire every friday its a revolving door
Medical Scheduler (Current Employee) – Orlando, FL – August 11, 2018
The management is new they do not know the company. The workplace culture is cut throat you either perform or they fire you. It's sad to say they fire groups of people every week. I would never recommend to work here there bonus structure is HEAVLY FAVORED TOWARDS THE COMPANY. Its Cruel what they are they doing they do NOT pay out any bonuses that are worth the time and trouble to get them.
short breaks, revolving door, unhealthy place to work at.
Nurse Practitioner (Former Employee) – United States – August 2, 2018
This is not a real Nurse Practitioner job. While it is pleasant to visit with the elderly population and on occasion there were opportunities to provide education on health issues, it is essentially only to scam Medicare advantage plan companies out of health care dollars as NP's do not really diagnose and do not treat in this role, only report and educate which 90% of patients seen do not need. Management only cares about numbers and productivity and do NOT listen to provider concerns regarding routes, schedules, efficiency, etc. There is absolutely NO transparency when it comes to job security as management will totally string you along with false promises of job security to keep you up until the minute they eliminate your position with NO notice. Very unprofessional and a wasted use of my skills for almost two years.
NEW GRADS DO NOT WASTE YOUR TIME OR BE SWAYED BY THE SALARY. YOU ARE ONLY DELAYING GAINING VALUABLE EXPERIENCE YOU NEED TO GROW AS A PROVIDER