Matrix Medical Network Employee Reviews

3.2
Overall rating
Based on 126 reviews
Ratings breakdown
528
432
328
215
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5.0
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The people are great to work with & so are the supervisors.
Customer Relations Representative (Former Employee) –  Largo, FLMay 2, 2018
everyone there went out of their way to be helpful. the supervisors would let you know if you made an error but in a friendly way. there is a culture at matrix of sharing credit.
Pros
Everyone helps you
Cons
short breaks
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4.0
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Stressful and busy.
Advanced Practice Registered Nurse (Former Employee) –  ArkansasApril 22, 2018
Needed to finish the day's work at home in the evening to stay abreast of meeting the cutoff time of the day's completion deadline. Better communication needed between management and persons in the field.
Pros
Company car
Cons
Life/work imbalance
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3.0
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Room for great potential, too cut throat with lack of work
Nurse (Former Employee) –  Scottsdale, AZApril 19, 2018
Contact care center: Co-workers (worker bees) were wonderful. They kept the place upbeat. Management on the other hand lacked. Too much favortism and “secrets” kept from the worker bees. Many people leaving the department and sadly, you could see why. New management structure was not helpful. There isn’t much for an RN in the contact care center. You’ll end up calling for fax numbers or making appointments for Mbrs. Not a whole lot of nursing going on. Inbound calls were few in between, so a lot of lag time. Mornings were busy but by 11:30-12pm and on you say there looking for work to do. No case management, no room for advancement and your goals and dreams MUST a line with theirs or you aren’t a good fit. If you want to get out of Nursing and focus on business, then they are for you.
Pros
Co-workers awesome! Day hours, Mon - Fri
Cons
A lot of downtime, minimal (if any) nursing involvement, lack of appreciation
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3.0
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Overall a good company for the service they offer.
Clinical Support Coordinator (Current Employee) –  Largo, FLMarch 28, 2018
Very fast paced environment, always super busy, and you must be able to multi task. Create and optimize routes for clinicians. Hardest part is routes are forever changing and you rarely leave on time. Nicest part is talking to some of the members and knowing we offer a beneficial service to them.
Pros
Very nice environment for a "call center"
Cons
Rarely get out on time and not enough pay for responsibilities.
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4.0
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Great place to work
Customer Service Representative (Former Employee) –  Largo, FLMarch 21, 2018
Nice place to work --very fast paced and you must keep up with metrics. Can at times be very demanding. Management is lacking however and a lot of wasted time.
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3.0
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Has the potential to be a great company but is not there yet.
HR Specialist (Former Employee) –  Scottsdale, AZMarch 15, 2018
Great company, they just to to find some true leaders to put them back on course. There is not a set career path so it is hard to work towards the next level since there really isnt one. New postions are being created everyday but rather than doing inter promotions they often look for outside help, which is all good and well but it is also very discouraging to the faithful employee that has no where to go.
Pros
Free lunches often, great work life balance, flexible hours
Cons
Management, lack of advancment opportunities
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4.0
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Great place to work
Care Center Coordinator (Current Employee) –  Scottsdale, AZMarch 14, 2018
I would recommend working here. Lots of opportunity for growth. I am in process of relocating to Tucson and wish I could take my job with me. Great compensation and benefits.
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1.0
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No more kool aid for me
Unappreciated (Former Employee) –  Scottsdale, AZMarch 12, 2018
I worked at Matrix for around 2 years. Really excited to be there and make an impact. Found out like others have said that executives marginalize you pretty quick and the speeches about wanting to hear improvement and be part of the solution was far from the truth. Being honest and looking for ways to better the company only causes you to be labeled as not a team player and constantly have HR harass you. They are absent A LOT from the office but when they are there they are like blood hounds driving the ones who want to make the company better out. Really a shame. Saw them buy and drive into the ground Ascender and now they have bought two more companies that they totally mismanaged and now the loyal employees are getting no bonuses, forces to take PTO at the end of the year to pay for the acquisitions, no holiday parties, no holiday card, no thank yous, nothing. It is completely dead inside and no one trusts anyone. Zombies working from 8 to 5 and looking for new jobs during off hours.
Pros
lots of parking
Cons
mismanagement, inept, uncaring, cheap, clueless
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5.0
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Good
Quality Specialist, Credentialing (Former Employee) –  Scottsdale, AZMarch 8, 2018
It was a good job. I was working in the credentialing department. I thought it was ran pretty well. A lot of people left throughout the course but it was an over all good experience.
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5.0
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Nurse practitioner
Advanced Registered Nurse Practitioner (Current Employee) –  Sebring, FLJanuary 16, 2018
Excellent company to work for if you are seeking part-time work. You can make your own schedule and management/IT/scheduling are very accommodating. This organization is extremely organized.
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4.0
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Not stressful like other NP jobs
Family Nurse Practitioner- Flex provider (Current Employee) –  Morgantown, WVJanuary 8, 2018
Matrix is a great way to escape the every day grind of the office setting. I can still maintain my knowledge, while being able to make my own schedule and spending time with family.
Pros
schedule, no-stress
Cons
slow periods, driving
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5.0
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Flex provider
Nurse Practitioner (Former Employee) –  Athens, OHDecember 23, 2017
Hardest part for me: Unable to complete the written summary until end of day and took much too long. Staff were excellent to work with - always willing to help work out scheduling issues on the fly.
Pros
Wonderful to work on my own time schedule
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5.0
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Excellent place to work
Nurse Practitioner (Former Employee) –  Fort Lauderdale, FLDecember 22, 2017
Worked there 4 years. Excellent Management and Company vision

Matrix stays ahead of the pack in Technology, IT and Business Processes. They have a excellent Marketing Department and are always looking for ways to make their product better.
Pros
Supportive Management, Superior Technology, Fantastic IT support
Cons
None really
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2.0
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Culture is toxic !
Nurse Practitioner (Current Employee) –  New jerseyDecember 1, 2017
Continued lack of support from management and all departments. Managers and support departments will not answer emails or phone calls.
They ignore questions. If you have a question, you are considered a troublemaker. They always say to ask questions, if you do they will ignore, so you give up.
Going up the chain of command is a career killer. Human resources will not assist.
Time off requests are given to favorite employees first.
This company is a nightmare! Matrix needs a union for unfair labor practices.
Pros
If you're a favorite-tons!!!
Cons
See review
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4.0
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Good environment
Member Relations Specialist (Former Employee) –  Scottsdale, AZNovember 22, 2017
Great culture, people from various walks of life. Scheduling is good, however the advancement and commission pay / metrics are fairly unknown at this time.
Pros
Recognition
Cons
Uncertainty about growth or bonus pay metrics
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4.0
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Independence is key
Nurse Practitioner (Current Employee) –  Lafayette, LANovember 6, 2017
A typical work day requires the practitioner to work autonomously out in the field and within a home environment. I have learned that safely is important in this job. The most enjoyable part of the job is being able to set your own schedule and the overall flexibility. The hardest part of the job is that work in inconsistent and based on a contract and membership basis.
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1.0
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high turnover rate in all areas within company
Technical Recruiter/ Corporate Recruiter -Virtual (Former Employee) –  Scottsdale, AZNovember 1, 2017
3 CEOs within a short prd. of time; managers were bullies; people with out degrees, training were promoted only because they worked 7 days/ week and knew that if they left, they could not be paid what Matrix was paying them.
Pros
met some nice people I stay in touch with, who also left co
Cons
too many to list, but poor leaders, scared managers, bullies, not trustworthy, high turnover rate within all aeras.
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3.0
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independent
Nurse Practitioner (Current Employee) –  New JerseyOctober 28, 2017
a lot of driving. autonomy.
matrix has room for practitioners to grow. 40hrs per year paid time off for annual continual education. overall .great place to work.,
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5.0
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Very reliable and efficient organization
Risk Assessment Nurse Practitioner (Current Employee) –  Scottsdale, AZOctober 23, 2017
Very productive and reliable staff to work with. Very good organizational goals and missions. Trainings provided to enhance staff development and increase productivity
Pros
Good human resource
Cons
Clients cancellations
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2.0
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Ok for kids starting out -- Mindless call center work
Member Relations Specialist (Current Employee) –  Largo, FLOctober 19, 2017
This company has a good culture and they try to make work fun but the work is so dull and the outbound calling can be harassing which should be illegal. Repetitive and boring
Pros
Nice facility
Cons
Repeating a script all day, badgering elderly people
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