I’ve worked for 2 home assessment companies as an NP. Of the two, Matrix had more members to see and a lower no-show rate. Those are the main positives.
Now for the negatives. Matrix lowered its home assessments pay rate the week I started (after signing on at a higher rate) and then paid deploringly low rates for telehealth visits implemented during COVID. Also, and perhaps most disturbingly, they provided NO PPE or hand sanitizer while continuing to send its NP’s out into people’s homes during the initial COVID surge. They attempted to make amends by sending an annoying number of emails calling us “heroes.” It was pretty insulting and upsetting, not just for us NP’s, but for the many vulnerable patients we see. But ultimately, the worst part of this job was the notes. The EMR they use is incredibly cumbersome. They provide us with a tablet, which is much less user-friendly for this type of documentation than a laptop. And they will ding you for every imperfection in documentation, which ultimately affects your rating as an employee. I found myself spending hours on reworks after having never been asked to rework a single note at my other home assessments company. They do this so that they can bill the maximum amount per assessment, I gather. My manager was very friendly and made herself available; but at the end of the day, she couldn’t make up for an overall frustrating experience. The amount of work and stress of perfecting documentation on an unreasonable EMR system was completely not worth it for the low pay. Look elsewhere.
Nice manager, decent number of patients to see
No PPE/supplies, pay, charting, reworking of charting