Pull you in with with pipe dreams and promise. They do not perform.
Member Relations Coordinator (Current Employee) – Clearwater, FL – July 30, 2013
Lots of pressure to perform and they do not provide the tools to work with. Everyday is a struggle to meet the company goals unless you are favored or know someone. They do not allocate opportunity equally. Opportunity to earn bonuses but they steer the opportunities to their star performers, who are no better than the next person and they do not meed QA guidelines, which other MRC are held strictly to. If you know someone you are promoted if not you become a one of the grunts. They are growing rapidly and not taking into consideration stability....they will most likely self destruct as a result. Unless someone steps up and realizes the inner-turmoil is due to favoritism and unfairness.
Advanced Practice Registered Nurse (Former Employee) – Arkansas – April 22, 2018
Needed to finish the day's work at home in the evening to stay abreast of meeting the cutoff time of the day's completion deadline. Better communication needed between management and persons in the field.
Room for great potential, too cut throat with lack of work
Nurse (Former Employee) – Scottsdale, AZ – April 19, 2018
Contact care center: Co-workers (worker bees) were wonderful. They kept the place upbeat. Management on the other hand lacked. Too much favortism and “secrets” kept from the worker bees. Many people leaving the department and sadly, you could see why. New management structure was not helpful. There isn’t much for an RN in the contact care center. You’ll end up calling for fax numbers or making appointments for Mbrs. Not a whole lot of nursing going on. Inbound calls were few in between, so a lot of lag time. Mornings were busy but by 11:30-12pm and on you say there looking for work to do. No case management, no room for advancement and your goals and dreams MUST a line with theirs or you aren’t a good fit. If you want to get out of Nursing and focus on business, then they are for you.
Co-workers awesome! Day hours, Mon - Fri
A lot of downtime, minimal (if any) nursing involvement, lack of appreciation