Mattersight Employee Reviews

3.5
Overall rating
Based on 6 reviews
Ratings breakdown
51
42
32
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10
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2.0
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Slow moving for tech company
Senior Financial Analyst (Former Employee) –  Chicago, ILFebruary 28, 2018
If you work in any department but on the implementation team don’t except management to be open to making processes more efficient. Managers Leave at 5pm sharp daily, unwilling to help their staff. They also can not set policies to encourage work life balance for employees and minimize mistakes.
Pros
Jeans, beer on tap, fun break room, fun company outings
Cons
Poor managers & senior staff, HIPPA violations
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4.0
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Great Coworkers but Management Needs Work
Software Developer (Former Employee) –  Austin, TXJanuary 21, 2018
Loved everything about working here. Learned a ton in my time here. It was hard work and a lot to keep up with but it really made the time blow by. But the company really struggles to keep bad managers from chasing talent away.
Pros
Company outings, free coffee and snacks, games
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3.0
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Nice place
Implementation Manager (Current Employee) –  Edina, MNJuly 25, 2016
Small company with great people. Great work life balance. Company is still going through growing pains with not much advancement opportunities.
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5.0
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Amazing product, phenomenal people, overall a great place to work!
Anonymous (Current Employee) –  Chicago, ILFebruary 24, 2016
Mattersight mixes tech, personality and analytics. We have innovative products, a fast paced environment, top notch company culture and is an awesome place to work. We're fortunate to have so many incredible employees that embrace challenges on a daily basis. The company is growing rapidly which can pose some bandwidth issues but people are rewarded for their effort.
Pros
Company Culture, Innovative Tech, Amazing People, Company Outings
Cons
Moves too fast at times
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3.0
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Growing Technology Company,
Implementation Manager (Current Employee) –  Chicago, ILFebruary 13, 2015
Mattersight (formerly eLoyalty) has been around for over two decades, however it is only in the past year that some of their new products have fueled strong growth with big logos signing up for pilots and subscriptions.

Like many companies that grow quickly, Mattersight is in the middle of a slightly awkward adolescent phase as they attempt to restructure teams and policies in a scalable way. This can result in frustrating lack of support or communication at times. There can also be a "old guard" mentality with senior staff that have worked with the company 10+ years being resistant to new ways of doing things or working with new people.

Of course, the upside of a growing company is the exciting challenges and opportunities that come with it. It feels good to know there is a strong market interested in the tools you are building or deploying. While I have not seen a great deal of upward mobility in my time here, expansion presumably means positions will become available.

Developers are based in Austin, Data Center Operations in Minneapolis, and Business/Leadership in Chicago. They're likely to upgrade offices within the Chicago Loop area in Q2/Q3. They sponsor happy hours and events a few times a quarter.

In conclusion: could be better, could be worse.
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