Mattress Firm Employee Reviews

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1.0
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Not what it used to be
Area Manager, District Trainer, Retail Sales (Former Employee) –  Chicago, ILJanuary 18, 2019
They lost the culture they used to have. Poor upper management. Pay plan changes every 6-8 months. Associates are very unhappy with the direction of the company. Lost 3 major brands left to sell products nobody wants.
Pros
Nice stores
Cons
Poor upper management
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1.0
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They will go under
Manager (Current Employee) –  Greenville, SC 29609January 18, 2019
Since bankruptcy this place is going downhill in how they treat their employees. It will end up going under like Toys R Us. It was a good place to work when I first started because they used to preach servant leadership. Now I don't trust anyone in upper management.
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4.0
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Lots of autonomy, hours are long
Area Manager (Former Employee) –  Dallas-Fort Worth, TXJanuary 17, 2019
Area Managers manage 3-5 stores, travelling once a weekish and working in a store as a Store Manager the rest of the time.

Sales side:
Typical day in a store is 10 hours, opening and closing the store. Often times working alone, sometimes working with one or more people. Mattress Firm was my first sales job, and I stayed for 6 years and advanced to Area Manager. I also was interviewed for District Manager positions. Culture is very team based and supportive, increasingly so as you drive yourself. Hardest part of the job is working solo, with a good amount of down time it's easy to dwell on missed sales. The best part of the job is the control over your sales, you are given lots of leeway to find what is right for your guests.

Area Manager side:
Lots of training and development is available if you apply yourself to it. The compensation for taking an Area Manager role is the knowledge of how to become a better leader/manager. Financial benefits are small if any. You learn a good mix of managing over the phone and managing in person, and there is no shortage of opportunity for new skills to be learned - if you go looking for them.
Pros
Self-managing, autonomy, team culture
Cons
Long hours
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4.0
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Great company no work life balance
Store Manager (Current Employee) –  Springfield, NJJanuary 17, 2019
Very hard to have a family and outside life when working 11-12 hours by yourself 5-6 days a week. We work all holidays with extended hours. Usually by yourself in the store as well
Pros
Great support if you can find it
Cons
No work life balance
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4.0
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Not Recommended for People with a Family
N/A (Current Employee) –  Houston, TXJanuary 10, 2019
Extended hours on holiday weekends. Working holidays. 10 hour days Monday-Saturday. You get back what you put in. If you are looking for a job that compensates you on how you perform this is 100% commission based. You are the sole operator of your store once you get promoted. You run your store like it's your store. If you are a dedicated and hard worker who doesn't mind the hours, this is the job for you.
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5.0
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Great Place to work If your single
Showroom Manager (Current Employee) –  Houston, TXJanuary 10, 2019
With any retail position, Long hours and weekends are mandatory
commission based but also hourly base pay provided
Training and frequent refreshers are encouraged to stay on top of new roll outs and product lines
Pros
Great culture and atmosphere
Cons
Not good for for people with small children
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5.0
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Many hours great culture
Sales Trainer (Former Employee) –  Houston, TXJanuary 9, 2019
Mattress firm is a great place to find success in sales and develop the skills required for retail leadership and management. If you are driven you will find many opportunities to succeed and advance your career. The organization does require long hours, but you are in control of your pay.
Pros
Independance, you determine your pay
Cons
Too many changing roles at corporate
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3.0
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It was ok.
Store/Asst (Former Employee) –  IllinoisJanuary 9, 2019
The pace is really slow. There were also many changes that would come from the top to be implemented immediately only to have that change abandoned within a week or so.
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3.0
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Productive
Store Manager (Current Employee) –  New York, NYJanuary 7, 2019
This company is good but the hours are to long. Very difficult to manage family time and work. The management team was amazing learned alot from them. If you dont have kids and want to make good money this is the place. The pay is very good.
Pros
Money
Cons
Work hours, no sick time available
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2.0
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Fast paced hard job, low wages, little cosideration for work family balance, Until recently deliveries made 362 days a year 7 days per week.
Delivery Contractor (Former Employee) –  TennesseeJanuary 4, 2019
Delivery Contractor

Delivery drivers/helpers are not employees per Mattress Firm. Mattress Firm subcontracts their deliveries in many markets to 3rd party logistical companies such as Top Hat Logistical Solutions.

Despite the fact you are supposed to be an independent contractor, Mattress Firm controls every aspect of your job. Examples are Mattress Firm routes your truck, Mattress Firm tells you what time to start your route. Mattress Firm has a dress code for their contractors, including telling the driver/helper what color shoes they can ware.

Mattress Firm uses customer satisfaction surveys that are done by telephone and are automated. Mattress Firms survey has a scale of 1-9. The guests are not informed during their survey call that a 7 or less is a 0 for the delivery team. In most company's on a scale of 1-9, scoring a 7 out of possible 9 is a solid score.

Not in the Mattress Firm world. Mattress Firm does not incentivize the guest taking the survey in any substantive way. If I eat at Whitecastle and take their survey I get 2 free hamburgers. At Mattress Firm the guest gets a thank you from the CEO that is pre recorded. In some markets if a delivery team gets a score of 5 or less Mattress Firm does not pay the delivery team for the delivery. In fact the delivery contractor can be charged up to $10.00 more than they were paid, for the delivery. This means you could lose far more than you were paid in the first place.

In past years Mattress Firm would remove bogus surveys from the delivery drivers weekly/monthly cumulative scores. Examples
  more... of a bogus survey include but are not limited to deliveries which were made on time, but the guest erroneously believed the delivery was late, problems the guest had with their product, mattress/box spring, adjustable base or so forth. In these situations even though Mattress Firm has verified the guest have an erroneous score, not having anything to do with the delivery teams actions. Mattress Firm currently refuses to remove the negative surveys from the delivery teams cumulative score.

Delivery teams can therefore suffer hundreds of dollars of lost compensation in a month and can lose up to 250 per week per truck in our market. All of this can be based on a bogus survey.

After 3 years of service to Mattress Firm, we are continually treated unfairly based upon surveys that Mattress Firms knows of should have known were erroneous. In our opinion after having made more than 25000 deliveries for Mattress Firm, the surveys are used primarily to ensure delivery teams do extra work in the guests home which they are officially not required to do per Mattress Firm written delivery policies page 2.

Examples would be where a guest orders 1 set of bedding but has multiple pieces to move or haul off, or the guest needs modification of their existing bed frame so it will accept their new adjustable base, or the guest needs existing furniture or other items moved or relocated so their new bedding can be placed on their designated location.

I have had guests demand that I move their old bedding to an offsite storage facility where I drove 2 miles to take their old bedding. The delivery teams are dammed if the do, and dammed if they don't. Take extra time to help a guest and it can make you late for your deliveries, if you politely refuse the extra work you will likely receive a negative survey that in addition to lowering your cumulative score, can cost you hundreds of dollars. My delivery teams and myself have done thousands of extra tasks in guests homes. and are rarely compensated anything for our efforts.

Turning now to work hours, anywhere from 8 to 14 hours per day. Delivery routes routinely exceed 300 miles per day and sometimes are in excess of 400 miles. The contractor is normally paid virtually nothing extra for these incredibly long routes. Some king mattress can weigh 250 pounds or more. Exchanges make up about 10 percent of your work and no extra compensation is provided for the bedding and adjustable bases which are exchanged because a guest decides they don't like their original bedding.

Compensation is paid on a daily basis. Delivery teams in most markets are not paid anything extra for delivering adjustable bases which can weigh more than 200 pounds each. Some days teams deliver up to 10 adjustable bases. While Mattress Firm allows 45 minutes to deliver an adjustable set, 3 times longer than the standard allotted time of 15 minutes, the delivery team is not paid a penny extra for these beast deliveries. Many times guests purchase multiple sets of bedding or multiple adjustable sets and the teams are paid 1 stop for a 10 or more piece delivery. Same thing with store transfers, teams can deliver 15 or more pieces of bedding to stores and are normally paid 1 stop.

Turning now to old bedding of the guests. Delivery teams are required to bag and tape all old bedding and return it to the Mattress Firm warehouse where it is likely sold for recycling. Even though delivery teams are not compensated for the haul off service. Forget to bag or tape a hauloff and you could be charged almost $50.00.

If a team accidentally misses a stain or imperfection on an item that is being exchanged, the team or contractor can be charged hundreds for this easy mistake.

In conclusion Mattress Firm has some smart and caring people in their operation. However, Mattress Firm has forgotten that delivery teams need to be treated well and compensated fairly for their work. The delivery team is the last person the guest sees prior to the next possible purchase, but Mattress Firm pays barely above minimum wage to its delivery drivers. If your reading this review please know this is someone who cares about Mattress Firms success but who is tired of being taken for granted.
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Pros
Freedom from minunte to minunte micro management
Cons
Little consideration given to work family balance, Policies appear to be designed to take money away from delivery teams.
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1.0
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Very long hours, pay is moderate, and a lot of downtime.
Showroom Manager (Current Employee) –  New JerseyJanuary 2, 2019
- typical day at work will consist of you waiting around for customers to come in. realistically, you will see 0-3 people a day, majority of the time its 0-1. it's what they call the "mattress lottery". you can work the best showroom (numbers wise) and still see nobody.

- you do learn and you can craft your sales skills, as you will encounter a wide variety of clients that walk into your showrooms.

- management varies. most managers do not care for employee work/life balance, and if you need to call out for a family emergency, or any emergency in general, they make you find your replacement for that showroom, or else you have to show up no matter what, when it is the area manger's job that is in charge of the scheduling for the district. again, it varies.

- workplace culture, again, depends on who you're working with. most people i work with are great.

- hardest part of the job, is sitting there for countless hours, just waiting for a customer to come in. most showrooms DO NOT have wifi, and managers were told to tell their employees that it's a money issue, even though Mattress Firm is the #1 mattress provider in all of America. you work 11 hours a day, sometimes to see ZERO people, along with NO WIFI, you are NOT allowed to leave the showroom AND NO OVERTIME PAY. one dud after another.

- the most enjoyable part about the job, and least enjoyable part is the downtime. you can drain your data, and watch movies on netflix, hulu (or tv shows) all day, or you can do something else on the side if possible.
Pros
Downtime to catch up on your tv shows and movies.
Cons
Cannot leave the showroom, no overtime pay, 11+ hour work days, ZERO work/life balance.
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1.0
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The company is a slow company to work for especially for a company that pays so terribly
Store Manager (Former Employee) –  Fargo, NDJanuary 2, 2019
The north Dakota mattress firm is slow sales on the east end of the state be aware of this when taking a job with them. They're good at making the company sound fantastic but what they dont tell you is they do a draw commission and if you dont make draw do to a lack of customers you make basically 10 dollars an hour. Big joke avoid this company
Pros
None
Cons
No lunch breaks, salaried with mandatory overtime. Comes out to be about 10 dollars an hour
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3.0
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Fun place easy work .
Warehouse Associate (Former Employee) –  Oakland, CAJanuary 2, 2019
Overall I enjoyed working at mattress firm. Nice pace work, good team, and good management. a few issues on communication but nothing to serious. All in all Mattress firm is a great place to work.
Pros
Easy to apply and get hired
Cons
short Lunch break
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4.0
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long hours but easy sales environment
Store Manager (Former Employee) –  San Antonio, TXJanuary 2, 2019
The hours are long, but it's a low-pressure sales environment. Depending on what store you work at, it can be very slow with maybe one or two customers coming in a day, or it can be more fast paced if you are in a high traffic store. Be prepared to work alone.
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5.0
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Great Company to work for!
Area Sales Manager (Current Employee) –  Yakima, WADecember 28, 2018
Been wit the company over 5 years! Work/life balance is a struggle as it it with most retail jobs, but there is plenty opportunity for advancement! If you want a job that will teach you some high level sales techniques, this job is for you!
Pros
Bonus structure, training, benefits, team focus
Cons
Solo shifts, work/life balance
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3.0
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Great company to work for if you like long hours.
Area Manager (Current Employee) –  Norridge, ILDecember 28, 2018
Could go days without seeing a guest in the stores. However, it allowed time to hone your craft and knowledge of the product.

The long hours with little pay isn’t the best. However, the commission pay is great.
Pros
Promotes from within. Awesome training.
Cons
No work/life balance. Long hours.
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2.0
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Long hours for little pay
Store Manager/Assistant Manager (Current Employee) –  Austin, TXDecember 27, 2018
The company has gone through a few changes making it harder to earn a descent salary. You can still do it, but you will have to be a your store more than most people would be comfortable with.
Pros
Little micro-management
Cons
long working hours for not enough return
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2.0
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After the bankruptcy, lots of employees were let go, those of us who did not get released had our insurance raise, hourly wage lowered and sales bump
Store Manager (Former Employee) –  Home wood, IlDecember 27, 2018
Sales bumps were taken away. Lack of quality management, it is more a title then a position. Positional changes occurred every 3 months. Insurance is an absolute rip off.
Pros
Do what you want all day
Cons
Insurance, hours. Poor management
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2.0
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I can live without
MOD (Former Employee) –  TexasDecember 25, 2018
Long shifts. Option between commission check or hourly check. The company's culture has changed tremendously. You must be motivated to make commission everyday otherwise it is inconsistent paychecks.
Pros
Opportunity to progress
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5.0
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N/a
Delivery Driver (Current Employee) –  Orlando, FLDecember 21, 2018
You work 7 days a week driver get paid 10$ helper 9 , have to be able to lift more than 100 lbs all delivery’s are in a timely manner with good customer services
Pros
Learning the areas, good work out
Cons
Not a good pay rate for you’re work
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Overall rating

3.3
Based on 1,260 reviews
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33%say women are treated fairly and equally to men

33%would recommend to other women

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