Mattress Firm Employee Reviews

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No productive/ No paid overtime
Assistant Store Manager (Current Employee) –  Austin, TXSeptember 14, 2018
I don't recommend this company at all. They make you go to sales meetings on Saturdays early in the morning and they don't pay you overtime on those so at the end of the day you ended up working 12 hours a day ( a normal day working here its 10 hours).
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Good pay, poor managment
Retail Store Manager (Current Employee) –  Colorado Springs, COSeptember 13, 2018
Pay is good, hours are long and management is not very professional. I'd say this is a good job for anyone in-between careers, however the long term potential just isn't there..
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Long Days
Manager on Duty (Current Employee) –  Laurel, MDSeptember 13, 2018
You work 10 hours a day 5 days a week. As a MOD (manager on duty) you are frequently traveling to different stores in the district. On a normal day you may see anywhere between 0-3 guests depending on store location. Negotiation skills are required.
Pros
Easy going, not a lot of manual labor
Cons
Long days, normally work alone, a lot of commuting
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Positive
Assissant Sales Manager (Current Employee) –  Painesville, OHSeptember 12, 2018
Compensation varies by location, management currently has some growth challenges, that dramatically affect income possibilities. Like most retail positions income is too closely tied to economic conditions. Scheduling makes for poor work/life balance
Pros
Autonomy, local management team
Cons
Work schedule, income, supply issues
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Mattress Firm
Operations Manager (Current Employee) –  Columbus, OHSeptember 12, 2018
The pay is below state average at every level, and the hours are long. But it's a great way to get your foot in the door to a career, as long as you recognize that it is a stop in the road, and not an actual career.
Pros
free lunches
Cons
long hours, low pay, lack of consistent company direction
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not the greatest place to work for
AREA MANAGER/DISTRICT MANAGER (Current Employee) –  Chicago, ILSeptember 12, 2018
Better training with the leaders of the markets, Once you decide to focus on something stick to it and stop changing it every few months to something different, the consistency was terrible. Your employees have families and would like to have a better work life balance stop forcing them to work 6 days 10 hour work weeks.
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Not a good career if you have young kids
Showroom Manager (Current Employee) –  Houston, TXSeptember 11, 2018
Like any retail job, you will need to be available nights, weekends and holidays. Long hours but good money. Management is very understanding for the most part.
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Mattress Firm could do better
Sales Manager (Former Employee) –  Tucson, AZSeptember 10, 2018
50+ hours a week with no overtime or holiday pay. 10+ hours a day. 90% of the time you work alone. Poor management who send their favorites to busy stores while the rest travel store to store. 7:00 AM monthly meeting for training and role playing. You are expected to spy on competition and fill out a form every month. Unrealistic goals. Employee culture is minimal. The computer system is confusing. Due to long hours the pay is decent. Work-life balance is a challenge. I enjoyed working alone watching Netflix and Youtube. Overall Mattress Firm gets 3 out of 5 stars
Pros
Decent pay you work alone (Netflix)
Cons
long hours, poor management who pick favorites, travel everyday, unrealistic goals, expected to spy on competitors, over coached and the monthly role playing is boring.
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This is a good company to start off at.
Manager on Duty (MOD) (Current Employee) –  Chicago, ILSeptember 10, 2018
Mattress Firm would be a great company if it changes a couple of things. It could definitely be a long term relationship if fixed. This cancan be a great company if they listen to employee suggestions.
Pros
The people make the job great.
Cons
The hours are horrible there is no holiday day.
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Boring but easy
PORTER (Current Employee) –  College Station, TXSeptember 6, 2018
Sitting around most days doing nothing just waiting on the next person to walk in. Most days you are by yourself unless it is the weekend, then you have a pal with you but its still very slow.
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Reviewed and accept
Retail Sales Representative (Former Employee) –  San Antonio, TXSeptember 5, 2018
I worked an eight hour day, five days a week. Hardest part was being there when customers were not coming in. It was very boring. Also, not knowing what store location you would be in next. I would not want to work again at Mattress Firm again because of the lack of opportunity to reach my goals.
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It was a very hardworking type of job with 50-60 hour weeks.
Operations Manager (Former Employee) –  Las Vegas, NVSeptember 4, 2018
you could possibly work 12 to 14 days straight before you had a day off. There are times that a person would be working open to close which made for a 12-13 hour workday. We were always short staffed and when upper management was asked about hiring more people, it was instructed to get the overtime under control.
Pros
discount on merchandise
Cons
working hours, home/work life balance, pay inequalities
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Fun place to work
Assistant Operations Manager (Former Employee) –  Jacksonville, FLAugust 30, 2018
Mattress Firm was a great company to work for.They taught me everything I needed to be successful at my job. They were always there for their employees if they needed anything.
Pros
Compansation
Cons
Work Schedule
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Fast pace
Warehouse Associate/Assistant Operations Manager (Former Employee) –  Las Vegas, NVAugust 28, 2018
A typical day would be to open warehouse, set up delivery's for orders that are going out. Maintain the day to day operations, satisfy customers as they come in for their product, shipping/receiving, dispatching, checking and confirming that the correct product is going out to customers homes. The most challenging part of this job is that there are many different task and responsibility's running the entire warehouse on my own with minimum assistance. The most enjoyable part was assisting my colleagues and guests.
Pros
Great pay and benifits
Cons
poor management
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Rough Sales
Store Manager (Former Employee) –  Virginia Beach, VAAugust 27, 2018
Hard to make money due to lack of demand and very very hard to get high commission percentage. Changes in brands we sold and commission plan changes lowering sales persons opportunity to make money.
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Great culture. Challenging job
Manager on Duty (Current Employee) –  Atlanta, GAAugust 27, 2018
Some days are busy, some days are slow. Always room for surprises. Team is very supportive. Customers often have a bad opinion of salespeople and everything else under the sun, so they can walk in with a bad attitude. If you can get past that and this is a good job in a company that really supports its people, lives out its mission and offers opportunities to get good money.
Pros
Supportive team, fun environment
Cons
Customers. Low base pay. Competitive industry.
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Hours are too long
Assistant Manager (Current Employee) –  Lanham, MDAugust 27, 2018
Too many meetings and hours too long. Company change compensation package. Great team members. Too much down time between customers.
I enjoyed working with the customer that was a great experience.
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Great Job, But be ready for work
Mover/Laborer (Former Employee) –  Elgin, ILAugust 27, 2018
My experience working there was suitable for me because, I myself am a very competitive person. If you're able to work the conditions of the manual labor ask then this job would be not just easy but a great one.
Pros
Free Lunch
Cons
Work conditions
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Save yourself 6 months and pick any other employer
Store Manager (Sales Manager) (Former Employee) –  Nashville, TNAugust 24, 2018
If you are looking for a commission sales job where you don’t have to work until 9 at night everyday with competitive pay and opportunity for advancement based on performance WORK ANYWHERE OTHER THAN MATTRESSFIRM.
Pros
90% alone time
Cons
Every con you could think of
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Worst job EVER
Store Manager (Former Employee) –  Tampa, FL- AtlantaAugust 23, 2018
I swear to god this has to be the worst job on earth. If you are good at sales you can make money but no where near the amount you actually should be paid. Definitely a place where you are over worked and underpaid. Its all about placement in this industry and if you look up they are everywhere. It is cut throat the people are grimy because the compensation is terrible so you need every sale and every dime here. You are in solitary confinement all day sometimes you may get a cell mate if the store is big enough. You work from 9am-8pm everyday Mandatory. If your new you travel to a different store everyday within your district I could go on for days but i don't want to sound bitter.
Pros
training
Cons
everything else
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Overall rating

3.4
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