Mattress Firm Employee Reviews

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Mattress delivery guys
Delivery Driver (Current Employee) –  Queens, NYJuly 18, 2018
Mattress delivery guys get paid less then minimum wage,no over time ,no vacation pay,no sick days.you might make minimum wage if you recive tips throughout the day, delivery guys deliver heavy merchandise, and remove old unsanitary mattresses back in the truck with new merchandise. Would not recommend anyone this line of work , company required you to used personal phone to take down signature,take pictures of a carpet that says mattress form with buttys upon delivery ,rain or snow. After touching the dirty carpet then to touch the new customer merchandise .
Pros
People are happy to recive their delivey, if lucky might recive tip
Cons
Unsanitary mattresses, bad hours no ovetime, heavy lifting job
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Need more balance
Area Sales Manager (Current Employee) –  Bronx, NYJuly 18, 2018
Need balance in management decisions. More structure. Need better training for new employees. Allow the area manager's the leverage to actually do their jobs.
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Great place to work
Executive Sales Consultant (Former Employee) –  El Paso, TXJuly 18, 2018
At Mattress Firm is a place to learn customer services and sales. Mattress Firm is a great to work and fun. Owner and Management really helpful. Mattress they give a lot to the El Paso
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Productive work
Warehouse Worker (Former Employee) –  Phoenix, AZJuly 16, 2018
Good nice environment to work at friendly supervisor and good hours you learn a lot of new stuff and you get a lot of experience in whatever department you are working at .
Pros
Free lunches
Cons
Short breaks
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Great Money Work Life Balance Sucks
Store Manager (Current Employee) –  Houston, TXJuly 15, 2018
Great money for the amount of work that we do potential to make 50k+ a year. Bonus every two weeks if your numbers are hit. Up to 10% topline pay.

Not a great company if you have a family. 10am-8pm get home around 9. Def a good starting job if looking for a career in sales not for longterm.
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Long hours, No home\worklife balance, poor compensation
Retail Sales Associate (Current Employee) –  San Antonio, TXJuly 15, 2018
Typical days, 10 hours alone with no breaks. No overtime pay, but average 50-60 hrs a week and mandatory 80 hr weeks on holidays. You do everything and have to compete with huge oversaturation of sister stores in the market. Cut-throat with low\no morals
Pros
store typically opens 10am
Cons
Long hours, poor compensation
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Great training/development, money-making opportunity
District Manager, Area Manager (Former Employee) –  New Port Richey, FLJuly 14, 2018
MFRM has a lot of training and development tools, and is continually coaching and focus on being better.
Stores can be slow, and you are quite often alone, so it is not for everyone. Growth opportunities are harder to come by as the company is now nation-wide.
Pros
Sales training, industry leader, quick financial growth with commission
Cons
Work-lifebalance, corporate structure can limit growth
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If you are good you can make money
Store Manager/District Trainer (Former Employee) –  Dayton, OHJuly 13, 2018
It is a commission job so the amount of money you make is based on how well you can sell. I enjoyed most of my time there and think it is a decent job. I was looking for more advancement opportunities when I left there. This is a good entry level job and can grow into a career for some.
Pros
Decent pay
Cons
No flexibility in schedule, always a 10 hour work day, pay keeps decreasing.
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Alot of competiton
Store Manager (Current Employee) –  ArizonaJuly 13, 2018
But only internal competition. Long hours and no appreciation for hard work. Promotes friends vs the right candidate. No real training for any level of employee.
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Good Posibilities
Store Manager (Current Employee) –  Georgetown, TXJuly 6, 2018
hard to get into a good store in this market. once you do the possibilities are good at making substantial income. Culture is good and they try and build a team environment.
Pros
earnings ability
Cons
long hours
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would not recommend this company to my worst enemy
Store Manager (Former Employee) –  Chicago area multiple storesJuly 5, 2018
would not recommend this company to my worst enemy. Management by lies and misdirection. In March of 2018 they cut the base pay by 25%. Store budgets were set so high they were not reachable.
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Horrible place to work
Assistant Store Manager (Current Employee) –  St. Louis, MOJuly 3, 2018
Horrible place to work. Kiss your life goodbye they pay peanuts and you don’t get holidays off or weekends. Management doesn’t help you and it’s a rat race to make money
Pros
None
Cons
Everything
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None
ASSOCIATE (Former Employee) –  Pooler, GAJuly 2, 2018
Management is terrible
No more review to give
Workplace terrible
Dealing with manager was the hardest part
Nothing was ENJOYABLE about this job
The end
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Mattress Firm
Accounts Payable Clerk (Former Employee) –  Houston, TXJune 27, 2018
Mattress Firm was not the place for me. It may work for others but the pay was low the benefits were extremely expensive and unaffordable for families. The work atmosphere is cold and strict, it feels like you are in school and have to ask permission to use the bathroom. It was not a great environment to work in at all.
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Very fun but inconsistent pay
Area Manager (Current Employee) –  Decatur, GAJune 26, 2018
Mattress Firm is a fun company with great culture but its pay is inconsistent with most people being on commission but have little overall all impact on how many people walk through the door to purchase.
Pros
Great culture and meeting are fun
Cons
Work Life Balance and inconsistent pay
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Bad place to work due to long hours and low pay.
Sales Manager (Former Employee) –  San Antonio, TXJune 26, 2018
Poorly managed. Low pay. Long work hours. Saturated market. No time off. You work every holiday. No lunch hours. The sleep industry used to be a good industry because of good health ins., high pay, and good commission structure but not any more.
Pros
none
Cons
low pay, long work hours, poor management
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Lots of hours and shrinking paycheck
Store Manager/Sales Manager (Former Employee) –  San Antonio, TXJune 25, 2018
During my tenure with Mattress Firm we have had our 401k match discontinued, our pay and bonuses cut and now the sales price cuts basically come out of the sales reps pockets. There is basically no room for advancement above store manager (the most basic rung) and too many stores competing for the same customers. In order to advance one is definitely going to have to relocate. Also be prepared to spend 10+ hours a day by oneself and to have to work extra hours on holidays.
Pros
Work alone, independence
Cons
Pay decreasing, little opportunity to advance
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Needs Improvement
Sales Manager (Current Employee) –  Austin, TXJune 24, 2018
The struggle of retail is always chiefly work/life balance. A lot of unexpected long days and inefficient time management peppered with trivial meetings that could just as easily been an email can make it seem like upper management just doesn't care that you have family and friends. If you are single, have no familial connections in the area, and don't have an active social life, this is the job for you.

Also, being ambitious only gets you so far. There is an undercurrent of "know the right people" and a "fraternal order" to things that not only make promotions seem impossible but also as though they aren't worth it. Incentives are purely sales driven, so people highly skilled in all other aspects of the job but aren't at the top of the sales board are wholly forgotten or ignored. Upper management preaches "Integrity" yet displays none as it continuously rewards morally and ethically questionable people while employees who habitually play fair are marginalized or pushed out.

As your paycheck depends on your sales ability, you had better be ready to do whatever it takes to close the deal. Yes, there is a base, but in major cities the cost of living is sufficiently high enough that if you only make that "draw" you will not make enough to live. Add to it that if you only make draw you have to go to even more meetings where you are essentially told it is your fault for not doing the utmost to capture the business, you could find yourself rather depressed all month long.

In conclusion: Do not take this job if you take sales lightly. You can learn a lot but the first, chief,
  more... primary lesson you will definitely learn is sacrifice.  less
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Relaxed and slow paced work until sales draw in more guest
Assistant Store Manager (Current Employee) –  Orlando, FLJune 22, 2018
Really laid back environment. There is plenty of downtimes but there is always something to be done in the form of cleaning or training. Pay is hourly or commissions whichever is greater at the end of the pay period but the commission requires seeing guest which vary upon location.
Pros
Loads of free time
Cons
10 hour shifts, and no work life balance
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Na
Manager (Former Employee) –  Nashville, TNJune 21, 2018
Help customers choose correct sleep system set as well as add ons such as pillows, sheets, comforter sets, PABs, frames and complete or partial bed sets.
Pros
Na
Cons
Na
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Overall rating

3.4
Based on 1,089 reviews
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2.6Work/Life Balance
3.2Compensation/Benefits
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3.0

3.2Personal Development

3.4Career Opportunities

2.6Family Support

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