Mattress Firm Employee Reviews

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2.0
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Typical Corporate structure
Sales/Store Manager (Former Employee) –  Tyler, TXNovember 15, 2018
Typical corporate structure. Changes on a regular basis, average pay, long hours, nights and weekends required, very tough work/life balance. All in all, I would not go back.
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5.0
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Had great time the atmosphere is awesome and the co-workers are very helpful.
Material Handler (Former Employee) –  San Antonio, TXNovember 14, 2018
The workers all take care of business.making sure everyone is getting their part of the job done. On deliveries there are always good and bad people but overall pmce the product is delivered the customer is happy u can go about your day.
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5.0
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Great company with competitive pay and benefits
Store Manager (Current Employee) –  Jacksonville, FLNovember 14, 2018
Mattress Firm has been a great company to work for. The culture and values of this company make it a very easy one to work for. They are focused more on their customers and making sure that their guests are taken care of. The customer service aspect is phenomenal. Being a retail environment, most holidays are spent at work, but usually the payoff is worth it.
Pros
Great culture, Great benefits
Cons
Long hours can be a strain on families
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3.0
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Boring and not enough balance between work and a life
Assistant Manger (Current Employee) –  Chesapeake, VANovember 9, 2018
If this job was more open-minded about trying new things and letting their older generation go, this job could be a great start for the younger generation. You learn a lot of valuable information about sleep that everyone takes for granted. The only issues is every state is paid different and the company is to afraid to help the states that still go by federal minimum wage while housing is expensive. During the summer time the job is great, but once the winter hits you make the least amount of money if your in one of there slower districts.

As for a typical day at work it is boring you honestly need to be creative to try to bring people in, unless its summer. Some times they don't event let you do those things. Plus you don't honestly have a lunch break, yet they expect you to work almost 11 hours a day.

The CEO is one of the many few people I like. Its just his people in the middle that make things worse.
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2.0
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Very boring
STORE MANAGER/MANAGER ON DUTY (Former Employee) –  Virginia Beach, VANovember 8, 2018
There is a lot of advancement in the company. Work/life balance is absolutely terrible. 10 hour shifts and you might not see any one in a store for days.
Pros
Laid back
Cons
Work/life balance
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2.0
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Good experience
Retail Store Manager (Former Employee) –  North Lake, ILNovember 7, 2018
Good overall experience. I learned a lot from my experiences in sales. I learned a ton of organization and business management skills during my time with this organization.
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1.0
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Upper management
District Manager/ Sales associate/ (Former Employee) –  Robbinsville, NJNovember 7, 2018
A good company , but they do not follow their core values. Upper management does not have a clue how hard we work for this company. Very upsetting! Looking for a new job at the moment.
Pros
I can build a great team with my people
Cons
NJ and PA RVP should be replaced.
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3.0
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tough schedule
Store Sales Manager (Current Employee) –  Stuart, FLNovember 6, 2018
compensation differences, work required to 50 hours a week, commission necessary to make money, Company continues to take away from compensation. Not enough opportunity to make money
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4.0
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A place where you grow personally
Area Manager, Ambassador (Current Employee) –  Greensboro, NCNovember 6, 2018
Gives you tools needed to grow personally while allowing to learn manager skills. The work life balance needs work because their is so many hours working no time for personal life
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3.0
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Sales management
Store Manager (Former Employee) –  KC MetroNovember 5, 2018
A Commission/Salary job running a bedding store. I was placed at
several locations. My job was to sell beds to our guests. I was responsible for meeting store budgets, and bonuses were rarely
achieved.
Pros
professional organization
Cons
too much driving
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2.0
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Poor
Store Manager (Current Employee) –  New EnglandNovember 4, 2018
Not recommended. Too many changes in a negative way. Immediate leadership is good, but above him, its terrible. Communication is poor, pay is NEVER accurate, and its clear that upper management does not even almost care about anyone in sales.
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4.0
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Slow paced work
Sales Manager (Current Employee) –  Phoenix, AZNovember 3, 2018
I've been in sales for many years, Work pace is very slow with few opportunities in the course of a day. It is impostant to try to maximise your customer experiences and ask for referrals
Pros
Ability to have direct contact with clients
Cons
Long hours with little public contact
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3.0
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Fun place to work
Sales manager (Former Employee) –  Mount Pleasant, SCNovember 2, 2018
Laid back place to work. If you like sales, I cant see you disliking working for Mattress firm. You will meet some of the best people you have ever met. You will have family, not co workers.
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1.0
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Does not care about sales team
Store Manager (Current Employee) –  Ocala, FLNovember 1, 2018
Multiple pay cuts throughout the last few years, sold off to big business and poorly ran. Management is nonexistent. Declared bankruptcy and made excuses why.
Pros
Lots of down time, if you're into that.
Cons
No management, long days, no quality of life, very low pay.
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4.0
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Good manager's
STORE MANAGER/SALES REPRESENTATIVE (Former Employee) –  Mesa, AZOctober 30, 2018
The management was great some didn't really care to much about others. Not everyone was bad. I got laid off due to there poor choices in the past no hard feeling to everyone just a few.
Pros
Pay rate
Cons
Life balance
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1.0
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Transitional Job
Manager (Former Employee) –  Philadelphia, PAOctober 29, 2018
The amount of money you make with the company does not directly relate to how much profit you generate, this essentially means people who’s sales are tens of thousands less than yours can easily make tens of thousands more than you. There are multiple pay plans with company that benefit those who’s are selected to receive incentives over those who are made to be the work horses for the company. Also there is no uniform structure pertaining to hours and meetings, the amount of time you spend at work is decided by local leadership, and changes frequently without regard for your personal life or responsibilities.
Pros
Employee Discount
Cons
Favortism, Unfair Business Practices, Deceptive Leadership, Unprofessionalism, No Work Life Balance
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3.0
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MFRM a company with heart
Employee (Former Employee) –  United StatesOctober 29, 2018
During my tenure at MFRM I had the pleasure of working with many great leaders in a variety of markets throughout the country learning so much along the way.
The company has an outstanding leadership development program for aspiring leaders & managers. You will find the education is on going and never stops. The hardest part of the job for many the content change from promotions, to product lines etc. The best part of the job is the people!
Pros
National foot print
Cons
work life balance
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4.0
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productive work place
Rider of the truck driver (Current Employee) –  Roswell, GAOctober 28, 2018
7am - 5pm work day with opportunity for overtime. Opportunity to travel across Georgia. Opportunity to advance in company. opportunity for increase in pay during the holidays.
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3.0
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Culture change over the years
Store Manager and District Trainer (Former Employee) –  Northwest Chicago suburbsOctober 28, 2018
Mattress Firm was great when I started in 2015, but by 2018 the culture was very different Total focus on sales only and no other skills/talents, and the path to moving up became unclear. No real development beyond initial training.
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4.0
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Great job for single, hungry people.
SALES ACHIEVEMENTS (Current Employee) –  Wexford, PAOctober 26, 2018
Come in and open the store, check emails and prepare the store for guests. Rest of the long day is geared towards taking care of the guests as they come in and dealing with guest issues as they arise.
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Overall rating

3.3
Based on 1,221 reviews
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2.5Work/Life Balance
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2.6Family Support

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