Mattress Firm
Happiness rating is 56 out of 100
3.3 out of 5 stars.
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Mattress Firm Employee Reviews for Delivery Driver

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Job Title
Delivery Driver79 reviews
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2.5Work-Life Balance

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Eeesh

Indeed Featured review

The most useful review selected by Indeed
Besides the usual not being paid enough. Some members of management did not care about your or your needs with family. A lot of down time. I'd prefer to be out on the road then in the warehouse

Pros

None

Cons

All of them
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Lots hours but it a good thing

They were very helpful in geting me help to fine things because we work as a team. Always willing to go above and beyond for a customer satisfaction.It a good place to work
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Mattress Firm insights

Based on 1,220 survey responses
Areas for improvement
  • Time and location flexibility
  • Sense of belonging
  • Trust in colleagues

Fun place to work for

Traveling around the state as a delivery driver was pretty cool and got to meet cool people. Occasionally would get tips if the customers were willing.

Pros

Paid lunch time

Cons

Heavy Lifting
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Not for anyone

Didn’t like working here the environment is toxic and the managers don’t care about anything or anyone besides making the quota they encourage you to deceive cutomers
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Productivity

It's a pleasure getting up to go work, the environment has both good and bad, however, we work to make sure we work to make we get the job done on time and appropriate and with customer appreciation. Safety is always an important factor
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My work place

Its a bad workplace the work staff an boss are horrible i have a family a baby and a girlfriend to take care of the pay is horrible its 120 a day my boss takes away most of my checks for nothing its always called a claim but i never see to prrof

Pros

None

Cons

Everything
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Good

I took my time and i think the review process is convenient and helpfull for people ho have to multitask can handle job seekers at the same time. Thank you for coming up with the process
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Professional and easy going

I loved working for mattress firm because they were all very professional and just wanted to get the job done right. I also loved my boss he was very open and easy to get along with. Working as a driver was also very entertaining and i love customer service with the people that i meet and can create a a friendship most the time.
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Bad place to be a delivery member.

The company doesn't care about the delivery teams. You could never make any decisions without warehouse approval. Quite a few times you will work in a toxic and unhealthy environment and the company never cared. You didnt get paid overtime and would go out of state(usually Oklahoma) without any extra pay.
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Stressful work place

Stressful work place with demanding tasks not worker friendly. Lifting heavy objects with only teams of 2 some items over 200 pounds. lomg work hours with no over time pay
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Good place to work for.

Working with mattress firm was a good experience bc I learned a whole lot of new things. I worked with a great crew of people and traveled around South Carolina delivering mattresses
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Poorly managed from the very top

They will change your schedule every month, they will work you to death and the pay sucks. Ok benefits is about the only good thing, and maybe the culture but thats digging deep.
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Lies..underpay

The delivery team(company)is unorganized and to me have to many chiefs and not enough indians...underpaid is there speciality..and constant stress when arriving in the a.m...go else where they constantly lose drivers and helpers..if you aint her family your not going to make it
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Good Job

Driving all day making deliveries and removing used matresses. Contractor late with payroll sometimes Tips are sometimes given by customers. overall a great opportunity for those who love to make deliveries.
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Great pay, long hours

I was hired through a trucking contractor as a delivery option. depending on who your contractor is will depend on how youre treated. I was lucky enough to have a kind contractor. Hours are heavy. I usually started at 6 and on my worst days I got home at 11. Pay is great but, this could also depend on the hours you put into the job.
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Best company to work for

Had the best time working there became friends with management and theses guys are awesome as long as you did your job no clomplaint at all i would definitely work there again.

Pros

Great people

Cons

I cant think of any
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good work

good place to work at. a lot of lifting good workout for the day. a lot of traveling around the sate of New Mexico. new customers each and everyday. good work

Pros

discounts on beds

Cons

long days
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Fast paced hard job, low wages, little cosideration for work family balance, Until recently deliveries made 362 days a year 7 days per week.

Delivery Contractor Delivery drivers/helpers are not employees per Mattress Firm. Mattress Firm subcontracts their deliveries in many markets to 3rd party logistical companies such as Top Hat Logistical Solutions. Despite the fact you are supposed to be an independent contractor, Mattress Firm controls every aspect of your job. Examples are Mattress Firm routes your truck, Mattress Firm tells you what time to start your route. Mattress Firm has a dress code for their contractors, including telling the driver/helper what color shoes they can ware. Mattress Firm uses customer satisfaction surveys that are done by telephone and are automated. Mattress Firms survey has a scale of 1-9. The guests are not informed during their survey call that a 7 or less is a 0 for the delivery team. In most company's on a scale of 1-9, scoring a 7 out of possible 9 is a solid score. Not in the Mattress Firm world. Mattress Firm does not incentivize the guest taking the survey in any substantive way. If I eat at Whitecastle and take their survey I get 2 free hamburgers. At Mattress Firm the guest gets a thank you from the CEO that is pre recorded. In some markets if a delivery team gets a score of 5 or less Mattress Firm does not pay the delivery team for the delivery. In fact the delivery contractor can be charged up to $10.00 more than they were paid, for the delivery. This means you could lose far more than you were paid in the first place. In past years Mattress Firm would remove bogus surveys from the delivery drivers weekly/monthly cumulative scores. Examples - 

Pros

Freedom from minunte to minunte micro management

Cons

Little consideration given to work family balance, Policies appear to be designed to take money away from delivery teams.
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N/a

You work 7 days a week driver get paid 10$ helper 9 , have to be able to lift more than 100 lbs all delivery’s are in a timely manner with good customer services

Pros

Learning the areas, good work out

Cons

Not a good pay rate for you’re work
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Horrible job.

Horrible job worthless managers nobody cares about anything. all management wants you to do is go go go they don't care if you even eat lunch. Worst job I've ever had.

Pros

None

Cons

Horrible management
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Official response from Mattress Firm

December 4, 2018
I am so sorry to hear about your experience, which is far from our desired employment experience in our distribution centers. While I know you have decided to depart from the organization, I will be looking into this further. I wish you all the best, and happy holidays!

Ehh.

Ok place to work easy work quick paced warehouse manager was a mean person but sometimes checks came up short money would be taken out with out any reasoning behind it

Pros

Good tips, good money

Cons

Money taken from checks
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Overall rating

Based on 2,573 reviews

Ratings by category

2.5 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

Women's ratings

3.0Fairygodboss Score

29%say women are treated fairly and equally to men

29%would recommend to other women

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