Sr. Manager Telephony Operations (Current Employee) – Reston, VA – November 27, 2018
My tenure at MAXIMUS has been truly fulfilling. It has been a company that has allowed me to grow professionally,technically and individually. My former manager went to great lengths to ensure that her team received all opportunity to develop and become eligible for promotion. It was a great pleasure working for a company that provided such great service to its customers.
Call Center Representative (Current Employee) – Richmond, VA – December 16, 2018
Maximus has amazing people to work with. There are some things that are unfair such as not working around people’s children or health issues. Poor management, which is the main reason people leave so often. Other than that it’s a good job.
Customer Payment Specialist/ Data Entry Specialist (Former Employee) – Sacramento, CA – December 13, 2018
good company to work for the type of job that it is they kept a limited staff for their needs and laid off instead of fired those they did not. very much a starter company for someone looking to get into a type of data entry job but advise you to move on soon after.
CALL CENTER REPRESENTATIVE (Former Employee) – Sacramento, CA – December 13, 2018
It is a hard work environment, very fast paced. It takes a certain type of personality to be able to work as at a high volume call center. However, it was rewarding as well. The managerial staff was awesome and very supportive. They did their best to keep a positive work environment. While critiques are inevitable they made sure to compliment their employees strengths as well. It was helpful.
Site Visit Specialist (Current Employee) – Washington, DC – December 13, 2018
Employment at MAXIMUS was not only a bit challenging but also rewarding. I had the opportunity to learn the ends and outs of The Dept of Health and the requirements needed to run a successful health establishment (Pharmacy, Doctors Office etc.)
Eligibility Specialist (Former Employee) – Hampton, VA – December 9, 2018
Optimal call center environment, opportunities for advancement are fairly minimal, procedures change constantly without warning thus keeping you alert and on your toes. At times job does present some unprofessional qualities.
Pays weekly, hour lunch
No paid holidays(temp), overtime availibility comes and goes
Team Lead (Current Employee) – New York – December 9, 2018
Extensive training provides for complete knowledge of terminology and approved scripting before agents take calls, but many agents see it as only a job and deliver less-than-satisfactory performance. Those who excel get promoted quickly and are well-versed in customer assistance and leadership management. An agent can be coached up or coached out.
Customer Service Representative (Former Employee) – Home Based – December 8, 2018
MAXIMUS is an overall good workplace. You will have the opportunity to learn various aspects of business and government however, it was very difficult to advance to other opportunities even though you may qualify for a position. You have to know the right person in the right department in order to advance.
Paid time off
Home based counselors loose out a lot more than from office CSRs
Operations QC Administrator (Current Employee) – Albany, NY – December 7, 2018
Cannot get promoted after reaching a certain role in the company. Very cutthroat company, It is based on who you know and not based on experience and skill and unfortunately is the reason I am looking to leave
TRAINING SPECIALIST (Current Employee) – Rancho Cordova, CA – December 6, 2018
The company underpays across the board for all positions. Upper management is disconnected from their staff. The company cares more about optics and window dressing than providing a good work environment and serving its customers.
CALL CENTER SUPERVISOR (Current Employee) – Lawrence, KS – December 5, 2018
Maximus was a fun company to work for. There was opportunity to advance, which I did for Customer Service Representation to Supervisor in 9 months. The company has a culture of fun with Candy, Popcorn given out monthly.