The call center takes a good amount of time training and hand holding until you are put out there on your own, that is something great about them.That being said once you are out on the floor there is very little supervision and feedback. This was my first call center job so there was quite a bit of shock in the type of calls that would come in. It is VERY different dealing with shoppers over the phone than in person. In the loss prevention department it became especially difficult as you are dealing with situations where there might be fraud involved, therefore most every caller is already in a terrible mood. From what I could see, depending in the department you were in, the type of customer call can vary. For me it was back to back hostile callers so it was time to move on.