depending on which shift, the day shift open the center by checking the backups, restart all of the servers to clear cache and memory, then set up the graphs for the day. handle phone calls on issues with in the call center. Attend meetings, replace computer peripherals and perform repairs on systems. work on creating images for the 1200 systems in the call center.
the night shift, dealing with the in coming calls for issues, preparing to perform closing processes, and performing any updates to the VMS systems. and kick off back ups. perform test on installed updates and look for any failures and prepare for fall back in case of failures.
since this was my second career, i piggyback off what i learned in college and apply to the workforce. the hardest part of the job was working night shift one night and had to come in during the day the next because of being short handed.
the most enjoyable part is being to enjoy my new career and was able to learn new appl;ications and to make myself more marketable.