At MD2U, we appreciate constructive feedback. We realize there is always room for improvement, and some of the best advice we’ve received has come from both current and former employees. However, it seems this former employee’s experience is counter to what we at MD2U strive to create. One thing he/she wrote is definitely true – since we agreed to a settlement last year to resolve allegations that some of our past claims for reimbursement had been coded or billed in error, we’ve certainly had one single, underlying drive – compliance. When our discussions with the federal government revealed gaps in our compliance processes that had gone unrecognized, we moved quickly to make positive changes. Today, we are building a stronger, more compliant home-based primary care practice that our employees can believe in. Yes, it’s hard work, and we’ve gone through some tough times. But the employees on our staff believe in our mission to care for those patients who are often overlooked by traditional health care systems. With their help, we’re making each new day at MD2U better than the last. If you believe in doing the right things the right way, come join us.
At MD2U we appreciate constructive feedback, so thanks for giving us input we can consider as we move forward. We do ask our providers to build positive relationships with the partners we work with on behalf of our patients, like home health agencies, because we believe that as primary care providers it’s our responsibility to manage all aspects of our patients’ medical care. And as you noted, our providers enjoy a great deal of autonomy – that includes setting their own limits on how many patients they wish to see during their work day. While there may be fluctuations in patient volume based on a provider’s location, our support staff is always available to help providers build a successful practice of their own by creating relationships with potential patients in a provider’s community. As we explain to all of our providers, if they ever have concerns about internal practice processes they should reach out to their Provider Manager, who can assist with any issues or, if needed, escalate the issue to our Clinical Management team to be resolved. And we would never ask a provider to put himself or herself in harm’s way – our providers are instructed never to enter a situation that feels potentially unsafe. Canceling a visit for safety reasons is always appropriate.
Your thoughts on your MD2U experience are important to us, and we will use it as we continue to improve our practice and make our company a more rewarding and fulfilling place to work.
MD2U has had tremendous growth and success over our 12 years of serving America’s frail, elderly and disabled patients. This growth and success can be attributed to the great need for the type of care we provide and to the outstanding clinical skill, leadership and dedication the 120 nurse practitioners we employ have demonstrated. They are wonderful people with exceptional skills in a variety of areas which is why they are generally so successful.
This is a unique position that offers flexibility, autonomy and the ability to have an above average income. However, some nurse practitioners we have employed have been unable to perform as we require. We set a high standard at MD2U, and this is not a position for everyone. Typically, employees who do not succeed here are unable to perform in one or more of three areas. Some are not equipped with the clinical knowledge and skill to care for very sick, frail, chronically ill elderly patients. Some are not technologically proficient at navigating the EMR and multi-tasking through a busy day. Others are not comfortable working in the home environments that can be far less than the sterile environments of the office practice or the hospital setting. This workplace can be very challenging at times and it is not for everyone.
Those of us who work at MD2U, we who have succeeded in our various roles, are very proud of the outstanding work we do and of the fact that we have served tens of thousands of Americans that need us the most. We, like all growing companies, have growing pains, and we are working every day to recognize those issues and improve our processes and procedures so that patients get the best care possible and that employees get the opportunity to grow, and create a rewarding career. Many MD2U employees are doing this now, but some will fail. We wish them well and we hope they find the career that best fits their skill set.
I need to speak, however, to several untruths and misrepresentations included in the above review. Our providers average six patient visits per day. Some may see a few more and some a few less, typically dependent on their patients’ needs and, where they are located geographically. If we asked all of our providers to complete their work in 10 to 15 minutes per patient, that would only equate to 60 to 90 minutes of effort per day plus, some drive time. That does not meet the MD2U standard of care we demand of our clinical staff on behalf of our patients. My advice to anyone thinking about joining the MD2U team is not to take the word of an anonymous former employee who may not have left under ideal circumstances. Apply here, come visit us, and talk to some of the 120 successful nurse practitioners who are a medical lifeline for the thousands of patients - and families - we serve.
J. Michael Benfield, MD
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We regret that that this position was not right for you and we wish you the very best in the future. We now have over 100 Nurse Practitioners who find the work to be intellectually, emotionally AND financially rewarding. We encourage those interested in working for an employer that values your hard work to inquire, knowing this may be the toughest job you will ever love.
MD2U is an innovative healthcare company on a mission to improve the overall healthcare system by improving the lives of our patients. This is a daunting task and requires dedicated employees focused on our mission.
Working as a Nurse Practitioner for MD2U is rewarding and difficult and certainly is not for everyone. Our best NPs are highly organized and embrace our mission of helping those who need help the most.
Chief Recruiting Officer
The role of Patient Care Coordinator at MD2U is a demanding entry level position that requires strong organization and communication skills. Many of our PCCs have excelled in this role and have been promoted to managerial roles in other areas of the company. We are sorry that you have had such a negative experience with our company and we are concerned that you feel that you were deceived during the hiring process. We wish that we had done a better job of explaining the position to you during the hiring process and we are happy that you have found a new position that more accurately matches your skills. If you have specific ideas for changes that would make the PCC position more rewarding please call me at 1-866-379-2767. Dave Spindle Chief Recruiting Officer MD2U
We are sorry that you have had such a negative experience with our company and are especially concerned that you feel that you were deceived during the hiring process. Our model is different and our providers are a cut above. While we don’t pay a salary, as you mentioned, the fact is that our providers are able to earn above average incomes for seeing their patients and still have time to complete the ancillary activities you mentioned. They set their own schedules and enjoy the flexibility to take time off when they need to. This is a demanding job and certainly not for everyone….we wish that we had done a better job of explaining that to you earlier in the process.
Chief Recruiting Officer
Thank you for your comments about MD2U being a force for positive change in people’s lives everyday! We agree and work hard to serve the growing number of people who need our services. Patient Care Coordinators do indeed have a difficult but very meaningful job meeting the needs of our patients. The rapid change in medicine today requires that we often update our processes to respond and while this may make the job more difficult we hope it doesn’t detract from the satisfaction that goes with servicing this patient population. We strive to treat all of our employees with the respect they deserve and appreciate your raising our attention to these issues.
Chief Recruitment Officer
We are sorry that you have had such a negative experience with our company. Our model is different and our providers are a cut above. While we don’t pay a traditional salary, the fact is that our providers are able to earn above average incomes for seeing their patients and still have time to complete the ancillary activities you mentioned. They set their own schedules and enjoy the flexibility to take time off when they need to. This is a demanding job and certainly not for everyone….we wish that we had done a better job of explaining that to you earlier in the process.
Chief Recruiting Officer