Technical analyst providing implementation, upgrade and front line support
Technical Analyst (Current Employee) – Wayne, PA – December 16, 2012
Effective systems support experience as well as planning of primary and layered product upgrades. Proven success in the creation, validation and mentoring of system processes and procedures. Analyzed requirements and managed timelines of delivery processes. Attention to detail, maintaining application documentation and bringing transparency. Established issue manager, organizer and planner.