Not true to Their Word
During my time at Medely, I found it highly unprofessional, disturbing and a red flag when Medely's in house lead customer support representative told me, “Leave! Get Out... This company is broke.”
You are expected to learn their 10 software applications Zendesk, Spoke, Ring Central, Intercom, Stripe, Slack, Front, TextExpander and Medely's New and Old Administration software application in less than 8 days.
You are trained on all of these applications (with glitches) by the another Customer service representative who is located on the East Coast for only 2.5 hours a day. I also found it unprofessional and disturbing that their in house CSR rep would take photos of the COO, Waleed Nasr while he was working and discussed his look and critique of defeat in front of myself and other co workers. His verbal acknowledgment of hating his job so much makes me relieved about what was in store for other employees. Not every job is perfect but to verbally share how much you hate working at Medely and state repeatedly "I don't trust the "Medely" system technique leaves little hope for any new employee entering your establishment.
It is extremely cheap to have someone training a CSR via East Coast.
If the employee was truly valued they would be trained live with another person in house in their Santa Monica headquarters with someone who actually likes their job.
The software nightmare and hypocrisy is hidden with free alcohol on Fridays and music being played in the office through out the day.