MedExpress Urgent Care
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If you were in charge, what would you do to make MedExpress Urgent Care a better place to work?

6 answers

Close the business. Lock the doors forever.

Manager is horrible, she is rude and talks down to employees

Don't discriminate based on age.

If I were in charge, I would provide adequate training so employees are competent in their job duties such as work comp laws, workflow processes, occupational health, etc. The training provided to clinical and front desk is very vague and although the company portal is helpful, it is often hard to find the information needed to to the job effectively and competently. The providers are very unaware of the documentation needs also, so more training would be geared towards teaching providers what their responsibilities are regarding paperwork and documentation. Give the staff the tools needed to be successful. I would require center managers to have a clinical license AND clinical experience. This would tremendously help alleviate strain on the centers who often are very busy. The leader should be capable of performing everyone’s job in the center (almost everyone). It appears the center managers are more for the purpose of marketing the company as they are almost never in the office but rather out lunching and at ribbon cuttings to solicit business. This leaves the centers to be without their leader, and when there isn’t a designated leader at the center, tension is created when employees are left without direction. Because the center managers are often absent, I would give more leadership capabilities to the RN on duty.

More appreciation for employees better chance for increased pay and advancement.

More continual training or team meetings just to touch base

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