Typical day at work is getting mentioned about disciplines for not hitting goals. Management is so so. Some are decent and some should not be managers. Hardest part of the job is getting training in the sales portion. Most enjoyable part of the job is getting to go home at days end. Commission structure has changed 3 or 4 times in last year to take most pay away from sales reps.
Internet Support Representative (Former Employee) – Gulf Breeze, FL – July 16, 2018
I didn't stay with the company for very long but it was a good place to work. Relatively laid back environment, guaranteed hours, various options for advancement and competitive pay for the area and job type.
Direct Sales Representative (Former Employee) – Worthington, MN – July 12, 2018
Part time direct sales, No pay if no sales but full time gets paid for at least a minimum number of hours to do the same job. Not much training. Most of the staff, not all, in the Worthington office are rude and disrespectful. Its not a family friendly job, they want nights and weekends. Told the job was 10 hours a week and then my bosses boss called me and told me its 20 hours a week required and not paid.
Account Executive (Current Employee) – Springfield, MO – July 11, 2018
Limited follow through on commitments and below average communication. Does not provide adequate information about infrastructure. Upper management paralysis and communications to the field. Invests heavily in second generation technology. Adequate flexibility but limited creativity reinforcement.
Mediacom is a terrible company that overcharges their customers, and doesn’t pay their employees enough.
Customer Service Representative (Former Employee) – Springfield, MO – June 29, 2018
Mediacom is a terrible place to work. They don’t have any sympathy if you’re sick, they expect you to come in and share with everyone. The customer service manager is a hateful woman that plays favorites. Their is no work-life balance. If you aren’t one of the managers favorites, you will be working all evenings and weekends after every shift bid. Their pay is a joke. Even with 10+years of customer service experience, I was paid a little over $10.00/hour. I was promised a hire on bonus and commission, but never received either. Manager said she’d look into it and never got back to me. Overall, Mediacom isn’t a good company. They overcharge their customers and push their customer service employees to sell extras on every call to the point of making customers angry. If you do make sales, you won’t receive the commission you were promised. Look elsewhere for employment.
Too many main line issues in the area I worked. The company didn’t want to spend the money to fix things. Teamwork wasn’t really there because of main line issues never being fixed in house technicians always went back to the same house just to turn it back over to matinence.
Telemarketer (Former Employee) – Des Moines, IA – June 20, 2018
I found working for mediacom was a great experience. I worked with a great team management and employees to learn about new products and service while providing great customer service.Mediacom offered great benifes for health care and also a discount on Mediacom services
Great company to work for with plenty of motivational means
Senior Business Account Executive (Current Employee) – Waterloo, IA – June 18, 2018
I came from a food service background but was able to learn telecommunications due to the availability of supervisors and staff always willing to answer my questions. There is no hidden agenda and the company is completely transparent.
Additional rewards for top performers would be nice.
Service Technician (Former Employee) – Gulf Shores, AL – June 16, 2018
Management is horrible, long hours, more work that you can keep up with. No life as you can work 15hrs in a day. On call is miserable! Pay is extreamy low! Only way to make money is to work tons of hours or try to sell to customers who already hate the service.
Account Manager (Former Employee) – New York, NY – June 11, 2018
MediaCom needs a revamp. The agency lacks leadership and has absolutely no goals or drive. Management can be selfish and does not offer the help and support teams need. Unfortunately, losing accounts to competitors do not help either.
Tier II Technical Support Representative (Former Employee) – Gulf Breeze, FL – June 9, 2018
Mediacom seems to take care of their employees. The job could be demanding but the benefits were worth the job. There were times where overtime was mandatory and still other times where they let you leave early if the call volume was slow enough.
Broadband Specialist (Former Employee) – Keokuk, IA – June 9, 2018
Very stressful job. Management is bad and the work can be dangerous. You definitely are not paid very well for everything that you are expected to do. Hours can be irritating as well. Very uncommon that you get off on time if you are a technician. Some nights you may be out until ten. At least you are guaranteed a full forty hour week though. You get discounted cable!!