Mediacom Communications Corporation Employee Reviews

3.2
Overall rating
Based on 509 reviews
Ratings breakdown
586
4133
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1.0
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Do not work here. The management sucks. They have favorites. If you are a tech they will mess with your route.
Technician. broadband speaclist. (Former Employee) –  Valdosta, GAJuly 20, 2018
Terrible place to work. Don’t do it. Waste of time. Turnover rate is high. The service is bad. They try to make the techs fix everything. Don’t do it
Pros
Training
Cons
Stressful bad management
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5.0
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Nice Place to Work
Internet Support Representative (Former Employee) –  Gulf Breeze, FLJuly 16, 2018
I didn't stay with the company for very long but it was a good place to work. Relatively laid back environment, guaranteed hours, various options for advancement and competitive pay for the area and job type.
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2.0
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Direct Sales
Direct Sales Representative (Former Employee) –  Worthington, MNJuly 12, 2018
Part time direct sales, No pay if no sales but full time gets paid for at least a minimum number of hours to do the same job. Not much training. Most of the staff, not all, in the Worthington office are rude and disrespectful. Its not a family friendly job, they want nights and weekends. Told the job was 10 hours a week and then my bosses boss called me and told me its 20 hours a week required and not paid.
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5.0
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Thorough
Account Executive (Current Employee) –  Springfield, MOJuly 11, 2018
Limited follow through on commitments and below average communication. Does not provide adequate information about infrastructure. Upper management paralysis and communications to the field. Invests heavily in second generation technology. Adequate flexibility but limited creativity reinforcement.
Pros
Realistic capitalization
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2.0
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Benifits and perks were good at this company but management was terrible.
Quota/Routing specialist (Former Employee) –  Blooming Grove, NYJuly 9, 2018
Bad culture due to poor management. The more you brown nosed the money you made regardless of skill or ability to complete tasks. High turn over due to poor working conditions.
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1.0
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Bad
Broad Band Specialist 3 (Former Employee) –  North Webster, INJune 30, 2018
Horrible Management, screening of employees is horrible any joe schmoe gets in even if they cant do their job. the good techs get all the work and the bad ones get off doing nothing
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1.0
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Mediacom is a terrible company that overcharges their customers, and doesn’t pay their employees enough.
Customer Service Representative (Former Employee) –  Springfield, MOJune 29, 2018
Mediacom is a terrible place to work. They don’t have any sympathy if you’re sick, they expect you to come in and share with everyone.
The customer service manager is a hateful woman that plays favorites.
Their is no work-life balance. If you aren’t one of the managers favorites, you will be working all evenings and weekends after every shift bid.
Their pay is a joke. Even with 10+years of customer service experience, I was paid a little over $10.00/hour. I was promised a hire on bonus and commission, but never received either. Manager said she’d look into it and never got back to me.
Overall, Mediacom isn’t a good company. They overcharge their customers and push their customer service employees to sell extras on every call to the point of making customers angry. If you do make sales, you won’t receive the commission you were promised.
Look elsewhere for employment.
Pros
None
Cons
Management, shift bids, favoritism, gossip, low pay
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1.0
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Good workplace other than all of the main line issues.
Cable Technician (Former Employee) –  Edenton, NCJune 27, 2018
Too many main line issues in the area I worked. The company didn’t want to spend the money to fix things. Teamwork wasn’t really there because of main line issues never being fixed in house technicians always went back to the same house just to turn it back over to matinence.
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3.0
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Good company
Revenue Asset Recovery/Collections Associate (Former Employee) –  Des Moines, IAJune 25, 2018
Mediacom is a very good company to work for, The company gives you alot of perks as an employee, such as free cable and other services at low cost. The staff was very friendly
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3.0
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Stressful, but can be rewarding
CUSTOMER SERVICE/TIER LEAD (Current Employee) –  Waseca, MNJune 24, 2018
Compared to other call centers, starting wages are low, but do have opportunity for commissions as a customer service rep. Mandatory Overtime much of the year.
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3.0
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Operations
Technican (Former Employee) –  Elburn, ILJune 20, 2018
Left this company due to massive amounts of overtime, underpaid workers and no room for advancment. was a stressful day to day operation and very little managment interaction
Pros
Company vehicle
Cons
Low pay, over worked, lots of time away from family
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4.0
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It was a fun work environment
Telemarketer (Former Employee) –  Des Moines, IAJune 20, 2018
I found working for mediacom was a great experience. I worked with a great team management and employees to learn about new products and service while providing great customer service.Mediacom offered great benifes for health care and also a discount on Mediacom services
Pros
Good insurance
Cons
None
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1.0
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Brutal place to work....Id never work here again.
MAINTENANCE TECHNICIAN (Former Employee) –  Cloquet, MNJune 18, 2018
Mis- management, low paying and treated like just a number. I was promised training, and salary advancement, I left a good job in the promise I would be able to advance.
Pros
paychecks dont bounce.
Cons
managment, training, pay, people etc.
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4.0
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Great company to work for with plenty of motivational means
Senior Business Account Executive (Current Employee) –  Waterloo, IAJune 18, 2018
I came from a food service background but was able to learn telecommunications due to the availability of supervisors and staff always willing to answer my questions. There is no hidden agenda and the company is completely transparent.
Pros
Integrity, Transparency
Cons
Additional rewards for top performers would be nice.
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1.0
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sigh
TRG trouble call resolution group (Former Employee) –  West Des Moines, IAJune 17, 2018
I have nothing positive to say about this company. Should come with a warning lable. stress stress stress every day very little support from mangers
Pros
nothing
Cons
working there stressfull long hours low pay poor management very little chance of advancement
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1.0
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Horrible place to work
Service Technician (Former Employee) –  Gulf Shores, ALJune 16, 2018
Management is horrible, long hours, more work that you can keep up with. No life as you can work 15hrs in a day. On call is miserable! Pay is extreamy low! Only way to make money is to work tons of hours or try to sell to customers who already hate the service.
Pros
None
Cons
Everything about the company
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2.0
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Lack of Leadership
Account Manager (Former Employee) –  New York, NYJune 11, 2018
MediaCom needs a revamp. The agency lacks leadership and has absolutely no goals or drive. Management can be selfish and does not offer the help and support teams need. Unfortunately, losing accounts to competitors do not help either.
Pros
Location
Cons
Culture, Environment, Leadership, Management
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3.0
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Mediacom
Tier2 Internet Support Representative (Former Employee) –  West Des Moines, IAJune 10, 2018
One thing I didn't like about Mediacom is they tried to make sales people out of techs. Another thing was the lack of availability to move out of one department to another.
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4.0
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Medicom
Tier II Technical Support Representative (Former Employee) –  Gulf Breeze, FLJune 9, 2018
Mediacom seems to take care of their employees. The job could be demanding but the benefits were worth the job. There were times where overtime was mandatory and still other times where they let you leave early if the call volume was slow enough.
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2.0
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Dont do it.
Broadband Specialist (Former Employee) –  Keokuk, IAJune 9, 2018
Very stressful job. Management is bad and the work can be dangerous. You definitely are not paid very well for everything that you are expected to do. Hours can be irritating as well. Very uncommon that you get off on time if you are a technician. Some nights you may be out until ten. At least you are guaranteed a full forty hour week though. You get discounted cable!!
Pros
discounted cable. good benifits.
Cons
hours, stress, pay, dangerous.
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Ratings from women

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2.5Personal Development

3.2Career Opportunities

2.5Family Support

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