Employer Treats You Well, Customers...Not So Much
Medica is a great company that knows how to treat its employees and contractors well. Contractors are not eligible for benefits such as retirement or PTO but are nicely paid, are eligible for overtime plus holiday pay, plus are welcomed and supported by full-timers.
However though, the customer interaction is a different story. I worked for the - more... Medicare branch of the company and working with old people is difficult and frustrating. You take calls from old people and explain their benefits and explain some complex claims. Many of them are crabby, stubborn, and only want to hear what they wa ... - less
ProsGreat Management, Great Support for Employees, Great Starting Pay, Overtime, Paid Holidays
ConsStressful, Difficult Customers, High Call Volume, No Benefits for Contractors, Every Call is Recorded, You are Timed, Time Off is Limited during AEP, Easy to Fail Call Auditing.