Health Plan Specialist II (Former Employee) – Minnetonka, MN – November 11, 2018
Medica is a great company that knows how to treat its employees and contractors well. Contractors are not eligible for benefits such as retirement or PTO but are nicely paid, are eligible for overtime plus holiday pay, plus are welcomed and supported by full-timers.
However though, the customer interaction is a different story. I worked for the Medicare branch of the company and working with old people is difficult and frustrating. You take calls from old people and explain their benefits and explain some complex claims. Many of them are crabby, stubborn, and only want to hear what they want to hear. If something doesn't go their way, they will use abusive language, swear, and yell at you to get their way. Be aware that this is not a job for introverts since six months of the year the call volume is very high and will be taking about 40 to 60 calls day. ; this amount will drain you.
Great Management, Great Support for Employees, Great Starting Pay, Overtime, Paid Holidays
Stressful, Difficult Customers, High Call Volume, No Benefits for Contractors, Every Call is Recorded, You are Timed, Time Off is Limited during AEP, Easy to Fail Call Auditing.
product documentation (Former Employee) – Bedford, MA – October 20, 2018
Depends on the department you work in. Many have successful team collaboration and job advancement. In three plus years, there was zero job advancement. Despite asking for additional responsibilities and training to become a more valued resource, it was just a slow boat to nowhere. Favoritism and special privileges were granted to some while others were discriminated against.
The company touts the continuous improvement philosophy, yet still have many processes that are inefficient and fail to invest in the applications and resources that would allow the company to be more successful. Sometimes getting laid off can be a blessing…
free coffee and tea, but most companies have this anyway
I loved talking to people on the phone, I took great pride in doing my job. I got a lot of confirmations everyday from doctors to participate in teleconferences about new medications coming out. I enjoyed my job.
Depressing place to work. Many waiting to be laid off
IT Manager (Current Employee) – Bedford, MA – August 29, 2018
Owner directs most funds to R&D and only values those employees. They are only one offered stock in the company and the only ones not facing layoffs. R&D funding goes towards "new" product our competition has had on the market for several years. Millions spent on previous products that were dead out of the chute. The vision continues in this direction. Company of 150 people have gone through almost 400 employees in the past 10 years. Most middle management last less than 1 year. People are great but the management is abysmal.
People are great
Company has no direction and the VP's are lesson in mismanagement and bad decision making, Theory "I" managers "Idiots"
Health Plan Specialist III (Current Employee) – Minnetonka, MN – July 25, 2018
Job truly is no different every day, Answer calls, benefit questions, set up transportation, take grievances. There is some teamwork but sometimes is singled out. Opinions expressed and not always heard.
Manager, Enterprise Data Management (Current Employee) – Minnetonka, MN – January 17, 2018
Good work environment and leadership support Currently playing Manager in Enterprise Data Management team includes multiple different flavors related to Business Intelligence, Data Analytics, Architecture & reporting and program management. Implemented Data warehouse at Medica and worked closely with several state, federal agencies for several health care submissions.
Continuous turn-over in upper level management. Here today, gone tomorrow. With each new person who has joined the management team there has been a "new" and "improved" way of doing things placed into practice, without every learning or understanding the Policies and Procedures in place. With the constant turn-over, trust in management has been difficult to maintain.
High turn-over in upper level management. Poor staffing.
Team Lead (Former Employee) – Minnetonka, MN – January 2, 2018
Job was stressful but rewarding. Management challenges you but is also very supportive. The company suffered layoffs in 2017 due to unforeseen circumstances but they are making a nice recovery with their strategic planning. Insurance industry will always be vulnerable but Medica does it's best to ensure their employees are taken care of.
On site workout center, beautiful building, great benefits
High-paced environment, must work well under pressure
In accounts payable audited and processed invoices and expense reports of employees to determine that information was correct and followed companies policies. Assisted with daily banking duties by creating and processing ACHs, and balancing several bank accounts to determine there was sufficient monies for the day. Microsoft General Dynamics was used for accounts payable processing. Pulled information from several data bases to create schedules for members of Finance department.