Medica Employee Reviews

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5.0
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Great atmosphere and fun place work
Engagement Specialist/ Customer Care Professional (Current Employee) –  Minnetonka, MNFebruary 13, 2019
I had the pleasure of talking to members on a daily basis.
Scheduled appointments for the nurses. Organized the team call listening exercise. Had the ability to work from home.
Pros
Great place to push volunteering
Cons
Not enough of a challenge in current roll
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3.0
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Employer Treats You Well, Customers...Not So Much
Health Plan Specialist II (Former Employee) –  Minnetonka, MNNovember 11, 2018
Medica is a great company that knows how to treat its employees and contractors well. Contractors are not eligible for benefits such as retirement or PTO but are nicely paid, are eligible for overtime plus holiday pay, plus are welcomed and supported by full-timers.

However though, the customer interaction is a different story. I worked for the Medicare branch of the company and working with old people is difficult and frustrating. You take calls from old people and explain their benefits and explain some complex claims. Many of them are crabby, stubborn, and only want to hear what they want to hear. If something doesn't go their way, they will use abusive language, swear, and yell at you to get their way. Be aware that this is not a job for introverts since six months of the year the call volume is very high and will be taking about 40 to 60 calls day. ; this amount will drain you.
Pros
Great Management, Great Support for Employees, Great Starting Pay, Overtime, Paid Holidays
Cons
Stressful, Difficult Customers, High Call Volume, No Benefits for Contractors, Every Call is Recorded, You are Timed, Time Off is Limited during AEP, Easy to Fail Call Auditing.
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4.0
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Professional
Health Plan Specialist Lead (Former Employee) –  Minnetonka, MNOctober 26, 2018
It is generally a healthy environment to work in. Employee have to be flexible based on call volumes and management changes. Must be detail oriented and leadership is good at providing coaching.
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2.0
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stuck in the 80s
product documentation (Former Employee) –  Bedford, MAOctober 20, 2018
Depends on the department you work in. Many have successful team collaboration and job advancement.
In three plus years, there was zero job advancement. Despite asking for additional responsibilities and training to become a more valued resource, it was just a slow boat to nowhere.
Favoritism and special privileges were granted to some while others were discriminated against.

The company touts the continuous improvement philosophy, yet still have many processes that are inefficient and fail to invest in the applications and resources that would allow the company to be more successful.
Sometimes getting laid off can be a blessing…
Pros
free coffee and tea, but most companies have this anyway
Cons
inflexible management and no job growth
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4.0
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Did my work and took pride in doing a good kob
Phone Sales (Former Employee) –  Hasbrouck HeightsSeptember 24, 2018
I loved talking to people on the phone, I took great pride in doing my job. I got a lot of confirmations everyday from doctors to participate in teleconferences about new medications coming out. I enjoyed my job.
Pros
Very easy job and I enjoyed it.
Cons
Not enough hours, only 4 hours a day
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1.0
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Depressing place to work. Many waiting to be laid off
IT Manager (Current Employee) –  Bedford, MAAugust 29, 2018
Owner directs most funds to R&D and only values those employees. They are only one offered stock in the company and the only ones not facing layoffs. R&D funding goes towards "new" product our competition has had on the market for several years. Millions spent on previous products that were dead out of the chute. The vision continues in this direction. Company of 150 people have gone through almost 400 employees in the past 10 years. Most middle management last less than 1 year. People are great but the management is abysmal.
Pros
People are great
Cons
Company has no direction and the VP's are lesson in mismanagement and bad decision making, Theory "I" managers "Idiots"
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4.0
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fun workplace
Phlebotomist, Clinica (Former Employee) –  Hesperia, CAAugust 22, 2018
nice clinic open to the community, doctors take good care for their patients. nice work hours, open Saturdays. clean environment. fast paced , manager Yahir is amazing, treat patients as family
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3.0
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Remote Employee
RN Care Coordinator (Former Employee) –  Minnetonka, MN 55305July 27, 2018
Good place to work with good benefits. Management seemed to work to help make jobs more efficient for care coordinators through improvements in work flow and processes.
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4.0
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Na
Health Plan Specialist III (Current Employee) –  Minnetonka, MNJuly 25, 2018
Job truly is no different every day, Answer calls, benefit questions, set up transportation, take grievances. There is some teamwork but sometimes is singled out. Opinions expressed and not always heard.
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4.0
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Enjoyed working at Medica - some great staff!
Production Support Supervisor (Former Employee) –  Minnetonka, MNJuly 13, 2018
Some good ole boy stuff with IT Management - however, I understand some of that has changed.

Some really great collaborative, smart staff!

I don't have anything else to say!
Pros
Supported other organizations - HeartWalk, March of Dimes, etc
Cons
None
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4.0
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Good place to work
Finance Director, Individual & Family Business (Current Employee) –  Minnetonka, MNMay 30, 2018
Good place to work

Flexible Hours are available and work from home is not an issue

Employees are able to make an impact at every level of the organization

Growing Company - many opportunities available
Pros
work life balance
Cons
takes a long time to be promoted
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5.0
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Great place to work
Provider Relations Coordinator (Current Employee) –  Minnetonka, MN 55305May 13, 2018
Great place to work,. Continued education available.
Cafeteria by aviante's is great. Fitness center too
Good compensation, centrally located and great hours of operation
Pros
Fitness center
Cons
Expensive lunch
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4.0
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Great place to work
CONSULTANT (Former Employee) –  Minnetonka, MNApril 15, 2018
The people are talented
They have a great restaurant in house so you never have to leave the building.
Collaborative work environment
They are very employee focused
Pros
Great place to work
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5.0
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great
Health Plan Specialist II (Former Employee) –  Minnetonka, MNFebruary 14, 2018
great place to work, good work environment, only worked as contract but they were definately looking for contract workers to transition to full time employment based on work performance
Pros
great work environment
Cons
lots of information and training needed
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5.0
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Good Work environment
Manager, Enterprise Data Management (Current Employee) –  Minnetonka, MNJanuary 17, 2018
Good work environment and leadership support
Currently playing Manager in Enterprise Data Management team includes multiple different flavors related to Business Intelligence, Data Analytics, Architecture & reporting and program management. Implemented Data warehouse at Medica and worked closely with several state, federal agencies for several health care submissions.
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3.0
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Revolving door of upper level management
Utilization Reviewer (Current Employee) –  Minnetonka, MNJanuary 16, 2018
Continuous turn-over in upper level management. Here today, gone tomorrow. With each new person who has joined the management team there has been a "new" and "improved" way of doing things placed into practice, without every learning or understanding the Policies and Procedures in place. With the constant turn-over, trust in management has been difficult to maintain.
Pros
Committed team.
Cons
High turn-over in upper level management. Poor staffing.
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5.0
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Great people to work with
Team Lead (Former Employee) –  Minnetonka, MNJanuary 2, 2018
Job was stressful but rewarding. Management challenges you but is also very supportive. The company suffered layoffs in 2017 due to unforeseen circumstances but they are making a nice recovery with their strategic planning. Insurance industry will always be vulnerable but Medica does it's best to ensure their employees are taken care of.
Pros
On site workout center, beautiful building, great benefits
Cons
High-paced environment, must work well under pressure
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5.0
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Data Entry
Data Entry/ Call Center (Former Employee) –  Hasbrouck Heights, NJDecember 26, 2017
great relaxed place to work enjoyed making calls and entering data into system, professional work area ability to work in a timely matter accomplishing 100 or more of phone calls by end of shift
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1.0
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stressful
Health Plan Specialist (Former Employee) –  Minnetonka, MN 55305December 12, 2017
many of my former co workers love it but customer service and dealing with a flaky manager made things a little more difficult then I would have liked
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4.0
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Financial analyst.
Financial Analyst (Former Employee) –  Minnetonka, MNOctober 27, 2017
In accounts payable audited and processed invoices and expense reports of employees to determine that information was correct and followed companies policies. Assisted with daily banking duties by creating and processing ACHs, and balancing several bank accounts to determine there was sufficient monies for the day. Microsoft General Dynamics was used for accounts payable processing. Pulled information from several data bases to create schedules for members of Finance department.
Pros
People were nice and respectful
Cons
Was part of a 150 person lay off
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Overall rating

3.9
Based on 104 reviews
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3.7Work/Life Balance
3.6Compensation/Benefits
3.2Job Security/Advancement
3.5Management
3.7Culture

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0%would recommend to other women

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