Productive fast paced call center
Customer Care Specialist (Current Employee) – Cleveland, OH – June 22, 2017
Answer anywhere between 40-60 calls between healthcare providers and members about benefits, eligibility and claims. Quote benefits for general services or run codes by CPT, HCFA and ICD-10, answer questions on claims and prior approvals. The work culture is more casual and relaxed with separate cubical s for privacy. the most enjoyable part of my job to me is helping the providers or members that I am helping out.