Medical Mutual of Ohio Employee Reviews

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5.0
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high pace environment with capability for to be detailed oriented
Senior Claims/Dental Representative (Primary Duty) (Former Employee) –  Cleveland, OHNovember 24, 2018
Very high pace and competitive work environment. Excellent benefits for the employees. Open door policy for upper and lower management and that is what I like the most about the company. The typical day could consist of processing claim or working reports or backing up another unit with the work load. The company has very strict policy on confidentiality(HIPPA Law).
Pros
bonus and perk that are available to everyone to earn.
Cons
Must be a hard work and enjoyed the fast pace environment. Eager to learn, with plenty of room for advancement.
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4.0
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Overall Summary
Finance (Former Employee) –  Cleveland, OHNovember 4, 2018
Competitive pay
Friendly environment with people who are willing to help
Flexibility with schedules if needed
Opportunity to advance and move to other departments
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3.0
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Not fun place
Sr Credentialing Specialist (Current Employee) –  Cleveland, OHOctober 31, 2018
The benefits are not great. High Deductibles and premium. Customers have better coverage than employees. The pay is not comparable to amount of work. They do not value employees that have worked in the company for a long time. Want new employees at lower pay.
Pros
na
Cons
lousy insurance coverate
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3.0
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No opportunities for advancement within the Case Management Department
RN Case Manager (Former Employee) –  Toledo, OHSeptember 25, 2018
No opportunities for career advancement. It will take an average of 10 years of employment before reaching the mid point on the pay scale, regardless of your dedication and meeting/exceeding expectations. Plan to be pushed out the door at that point to make way for younger, less expensive employees. Educational opportunities for Case Managers have been eliminated. No cost reimbursement for continuing education, conferences, or seminars to maintain your professional license. CEO at Town Hall Meetings reminds employees that if you think it's better somewhere else, feel free to go there. In essence "there is the door". There is a gym on site which if you have time to use, is great! The cafeteria offers nutritious meals. Co-workers are great! Required to participate in Mutual Appreciation which is a program where you are "encouraged" to spend your money with Medical Mutual customers. It is part of your performance evaluation and you are hassled by your supervisor if you are not participating.
Pros
Work at home. On site gym. Nutritious selections at cafeteria
Cons
No opportunity for Case Manager advancement. Pay is low. Benefits decreasing. Micro- management
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3.0
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Great workplace with fitness center
Senior Provider Credentialing and Data Specialist (Current Employee) –  cleveland ohSeptember 17, 2018
Medical Mutual is a great company to work for with emphasis on employees health, wellbeing and involvement in outreach activities . Casual work environment .
Pros
company performance bonus
Cons
difficult to get promoted within department / company
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4.0
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Average place to work
Benefit Representative (Current Employee) –  Toledo, OHSeptember 10, 2018
The best perk is time off they provide, structured and micro managed daily, not a team atmosphere, customer service is priority, compensation is competitive
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3.0
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What I've Learned
Senior Data Analyst (Current Employee) –  ClevelandSeptember 10, 2018
Good place to work. Areas of solid leadership. Plenty of opportunities to learn new skills and cross train. Strong focus on community and serving local establishments.
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5.0
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Fun Place to work
Senior Appeals Specialist (Former Employee) –  Cleveland, OHSeptember 5, 2018
Medical Mutual is a fun company to work for, the benefits are good and the training is very informative. They have a gym for the employees to work out on the facility, the cafeteria offers plenty of great options for food. They also have tuition reimbursement, and they have a program set up to support all of there customers which I think is awesome. If the employees make purchases or use one of the customers of medical mutual they get points which turn into money for the employees!
Pros
Great Place to work
Cons
The location is down town and have to pay for parking, The health insurance plans are not the greatest
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5.0
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Relaxed atmosphere in a cubicle environment
Case Management Supervisor (Current Employee) –  Toledo, OHSeptember 1, 2018
Telephonic nursing in a cubicle setting. Multiple dept options with varying hours and schedules. Collaborative environment with cafeteria and gym on site.
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4.0
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busy fast paced
Customer Service Specialist (Current Employee) –  Cleveland, OHAugust 10, 2018
an ok place to work busy fast paced need to work at a near perfect level plenty of training for your job. management is flexible good working hours flex time available
Pros
good benefits
Cons
management too strick production and quality standards too strick need to work like a robot
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3.0
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Good benefits nice workplace culture
Manager (Former Employee) –  Strongsville, OHJuly 30, 2018
Medical Mutual is a decent place to work, solid employer, good benefits, nice people to work with and corporate office is located downtown close to public transportation and parking.
Pros
Health club and full service cafeteria on premises
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3.0
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Very busy
Customer Care Representative (Current Employee) –  Toledo, OHJuly 25, 2018
I liked my job, the training was good, could have used a better approach to follow up training. I'm glad I had this opportunity. It was hard to learn but paid off after awhile of experience.
Pros
good training
Cons
cannot interact with coworkers
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5.0
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Safe work place
Customer Care Specialist (Former Employee) –  Cleveland, OHJuly 24, 2018
Productive and fast paced workplace, it was enjoyable , changes were happening which caused achang to work dynamics but as a company it provided growth for individuals.
Pros
good benefits
Cons
short lunches
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4.0
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Good place to work
Supervisor (Current Employee) –  Cleveland, OHJuly 21, 2018
Good place to work and promotes within, fosters leadership and development of emerging leaders. Great benefits, wellness incentives, parking is a bit difficult at times
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3.0
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Not bad but not great
Customer Care Specialist (Former Employee) –  Cleveland, OHJune 29, 2018
Strictly managed for maximum efficiency. You can't use the bathroom without worrying if you're going to miss one of your time management goals. Too strict when it comes to work hours and there is no budging on what hours you will work.
Pros
Great benefits and pay
Cons
Awful management, treated like children
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4.0
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Good company with legacy technology
Software Developer IV (Current Employee) –  Beachwood, OHJune 18, 2018
Everything
productive work around
work place culture
employee benefits
less offer for learning new skill
Good Insurance
Job security
work life balance is good
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4.0
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Contract LPN 4 month assignment
Prior Authorization Nurse (Contract) (Former Employee) –  Cleveland, OHJune 9, 2018
I was hired as a contract nurse for the Care Coordination Dept and my time there was a very good experience.The Managers and Director of the dept were very personable and easy to approach with questions or concerns. The productivity expectations were reasonable. The other nurses in the area were very nice and knowledgeable. I got a lot of hugs and well wishes on my last day! The dress code allowing jeans and the large cafeteria menu made it very convenient. I wish I could have stayed on a permanent basis but there were changes in the company for Imaging authorizations (what I was hired to do) and Medical Mutual does not hire LPN's for permanent positions. I keep checking their website for other possible non-nursing positions because I would love to return, however I can only speak for the Care Coordination Dept when giving my opinion.
Pros
work hours, dress code, reasonable expectations, fairly relaxed atmosphere
Cons
Parking fees downtown Cleveland
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4.0
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Excellent community based activities
Engagement Specialist (Former Employee) –  Toledo, OHMay 25, 2018
Excellent community based activities and employee based activities. Great incentives for employees. Fast paced, regimented workplace with lots of rules. Great for those requiring structure.
Pros
activities
Cons
very structured with no flexibility
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3.0
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productive
Customer Service Representative/ Call Center (Former Employee) –  Cleveland, OHFebruary 28, 2018
good company to work for but, wish I had an opportunity to return, lots of fun a lot employee perks, room for advancement as well, Mind your business.
Pros
breaks and lunches
Cons
mico-management
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4.0
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Headquarters Location
Provider Contracting Representative (Former Employee) –  Cleveland, OHFebruary 19, 2018
Medical Mutual has challenging roles that allow growth and movement within the organization. Headquarters is in a great location in downtown Cleveland (walking distance to restaurants, parking and sport arenas). This location also has a gym and cafeteria.
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Overall rating

4.0
Based on 103 reviews
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