Understanding that I was the first contact for outside callers and that they were either in physical or mental distress, worried about a family member that was missing and may be an inpatient, calling for info on post surgery patient, etc., and knowing just how important my response and tone of voice was to their need to be heard, feel respected and attended to, was a top priority for me.
Learning over 40 different emergency call classifications and ability to respond with the correct protocol, within 10 seconds, was daunting at times. Thanks to our constant training, practice scenarios and team cooperation, working in the Communication Call Center was a very rewarding and fufilling experience. I truly enjoyed my 12 years in that department.
Planned and surprise morale boosters. Employee comradary and back up.