During the interviewing process, the managers will sell you the pipe dream that this is a Company who supports their employees & offers a vast array of advancement, but once you are there, it doesn't take long to see that they are all talk.
I was advised that mandatory overtime would be only on the last day of the month, but they often scheduled overtime without much notice. Also, with the location being at the Legg Mason building in downtown Baltimore, unless you work early enough hours & public transportation is an option, you will have to pay for your own parking with no reimbursement from the employer, so in a sense you end up with another monthly bill of a minimum of $225 in order to work there.
There is a huge divide among employees. When you are told there will be "all hands on deck" scheduling, often times management & other departments leave early, so for the few remaining employees required to stay, it becomes extremely stressful.
The system they use to house calls is not sufficient enough for the amount of calls that come in & during busy times, the callers cannot hear you & vice versa, again, posing a stressful environment. Training is minimal & once out on the floor, you lack the support you need or often feel as if when you have questions that you are being a nuisance.