Patient Service Coordinator (Current Employee) – Silver Spring, MD – September 12, 2015
This is a great job, however, I am in need of better advancement opportunities, and higher pay. I am also in need of a job that is closer to my home.
Working at this particular Medstar satellite office, it is organized and efficient. I work with a great group of people, from the administrative staff, to the clinical staff. Management has done pretty well in cleaning up the office and re-organizing it. Management has been supportive as well. The hardest part of the job would probably be the customer service part; it can be rewarding, but it is also greatly challenging. The most enjoyable part of the job is working with a staff that is cohesive, and also being in a position to help people, not matter how easy or hard that may be on an individual case.
Overall, there is a lot of room for professional growth in the position itself but again, as far as advancement opportunities are concerned, there seems to be little or none as far as this particular position is concerned.
Pretty fun place to work in. I have grown exponentially since the first day I began there.
Master Medical Assistant (Former Employee) – Alexandria, VA – April 23, 2018
I actually open this med star office as a Master Medical Assistant, which allowed me to create my own clinical workflow. I trained all the medical assistant for my office which also allowed me to enhance my clinical skills.
Patient Service Coordinator (Former Employee) – Baltimore, MD – March 31, 2018
register patient in a timely manner with out error. registration and admitting have more responsibility then I thought management is fair workplace high and low patients making sure patients and baby's are taken care of
Practice Administrator (Current Employee) – Washington, DC – January 16, 2018
Medstar will train and provide classes for your job. Far as leave it is what you earn every pay. After 360 hours, you have use or loose. No fun, the company is a very serious place, the fun was after work and on your own time.
Mangers held responsible for doctors not following rules.
ER management was horrible. Was forced out after workers comp injury and they tried to ruin my career, but it didn’t work. ER manager became director simply because she knew people. Stay away from the ER at Good Sam!!
Director of Operations (Current Employee) – Maryland – November 21, 2017
MedStar Medical Group provides me with many opportunities to learn new skills. The leadership is unstable as in 5 years I have been through 3 leadership transitions. The providers are not invested in loyal patient care and sometimes leave within a year of employment. This proves to be very difficult for patients looking to establish care with a primary care provider as patients are frequently asked to switch providers when someone leaves the organization.
Challenging work environment with growth potential
Medical Assistant (Former Employee) – Leonardtown, MD – October 2, 2017
I really enjoyed the providers I worked with. Management was another story. Did not know how to manage the staff. Director of operation was in our building and she didn't even get involved with working issues out. Was too busy being friends than directing and dealing with the staff. Did not address the drama and issues with the staff. Teamwork was lacking. No one willing to step in and help out and always short staffed. Patient care was not put first.
Patient Service Coordinator (Current Employee) – Baltimore, MD – August 1, 2017
I am a member in the float pool which allows me to meet many people in the organization. Lovely people. I have been offered full time opportunities but was unable to accept because I am a full time student. Benefits are great.
Secretary/Receptionist (Current Employee) – Hollywood, MD – July 1, 2017
My typical day is providing care for all patients that come in. I take care of CT/ MRI Schedules and patients. I provide the schedules for the next day and make sure I have physicians orders and patients blood work and prior report pertaining the study for each patient. I have learned a lot about medical since I have been in this position. The hardest part of my job is the management. They criticize my work when I help every position in my office. I try my hardest to help my receptionist and other techs but it never seems to be enough for my supervisor. The most enjoyable part is working and helping ill patients everyday. I love to take care of those in need. and also my coworkers are amazing.
Patient Service Coordinator (Current Employee) – Washington City, DC – May 2, 2017
This job is rewarding in different ways but very stressful as far as the patients and the demographics. There is also extra annoying issues as far as the system always shutting down and having to call the help desk for assistance.
I register patients, collect the copay, handle insurance information, monitor the phones and patient flow. Management is awesome, the company works with your schedule for children if you have them and school.
I started out at the bottom and worked my way up, however; each time I moved up I learned a lot from on the job experience. There is not much training that occurs for you to get a clear understanding of what it is that you need to do.
MEDICAL ASSISTANT (Current Employee) – Hollywood, MD – September 13, 2015
Management is horrible. The only enjoyable part of the job is the few friends made. Healthcare should be about quality, not quantity. Everyone is just a number and repeatedly informed we are replaceable. Any changes are last minute and thrown together with improper directions and many errors. Benefits are mediocre and there is no such thing as a pay raise.