Housekeeping and Laundry (Former Employee) – Celebration, FL – August 15, 2018
The staff is very friendly and cares, management is approachable. The pay is not always competitive, the benefits are available but at a very high cost if you want to insure your family. Disney good neighbor hotel, so one can get Hospitality Passes which is a plus. No employee lunch is served, not even at an additional cost. Paid vacation doesn't start until after a year of service.
Guest Service Agent (Current Employee) – Orlando, FL – April 2, 2018
Melia is a great company and there are many good people working there. The supervisors in general are awesome and very helpful, I was trained with a strong supervisor who’s in the company for years. The managers in general are good, they just need talk more about feedback.
nice co workers
They don’t have paid time off when you accumulate working 40 hours.
Food and Beverage (Former Employee) – Celebration, FL – March 3, 2018
Melia is a poor place to work for. You get wrapped up in the idea that this hotel is an international hotel. It is supposed to define beauty and allow you to feel the culture of such a beaufiul brand. However, that is not the case.
HR is a poor excuse for a department, with unqualified people who do no practice what they preach. Anyone can work there without any type of evaluation. Its unsettling.
Management is poor and they steal your ideas.
Would never recommend this place to anyone. Please do not waste your time.
Horrible management from your direct manager all the way to HR
Front Desk Supervisor/Manager on Duty (Former Employee) – Orlando, FL – January 8, 2018
They sell you such high hopes of what the culture and vision is, yet after you start employment you are left with dry hopes. You are not provided with the necessary tools and support to do your job. But they will jump down your thought if you don't excel their goals. The work load is high and the consideration and recognition for your efforts none exsistant. They think giving you a melia dollar to collect 20 in order to get a gift card is recognition.
Staff you work with know the struggle that it endures to be in the company and tend to bond more.
Poor management. Poor HR personel. High goals no tools or support. No recognition.
Front Desk Agent (Former Employee) – Kissimmee, FL – December 26, 2017
Melia was a very stressful job, when guests wish to speak to the manger the manager sits in their office and has you resolve the problem yourself, always seems to be an issue speaking to guests. Guests get upset when a front desk staff doesn't know english. resort fees that we had to charge were crazy.
Staff are great people to each other, but the job is very stressful
Front Office Operations Manager (Current Employee) – Celebration, FL – May 23, 2012
The company has and provides many great resources for development. It's not black & white when it comes to operations. The company owns all of its hotels, is debt free, and the corp. executives and hotel staff are like family.
I have the flexibility to build my front desk department as I feel it needs to run to fit the corporate culture. The hotel had been meeting and exceeding budgets due to flexibility, team work, and service passions.
culture training, 4 weeks paid vacation after 1 year, competitive salary, travel, fun hotels