Unreasonable workload expectations; good/decent company/culture
Medical Claims Associate (Current Employee) – Portland, ME – September 24, 2017
I am a medical only claims adjuster in specialist training managing the medical claims for 80 dedicated accounts. Training is 2-3 hours per day. Right now, I have about +-200 open claims. That means I have about 4.5 hours every day to try and investigate new claims, manage existing claims, put out fires, make contacts, pay bills, receive and send mail, and close applicable claims as appropriate, while maintaining thorough documentation across multiple operating systems, as well as providing summaries to needy agents, policy holders, etc. Now, I understand it is the nature of the business that there are multiple interest groups on any given claim, but you tell me, does any of the above sound achievable given the volume of work described?