Benefit Counselor in Remote
I like the learning environment. It is friendly and we have access to many tools and system to do our Job. If you are passionate about the life and health insurance industry, this is a good place to start,
Sr. Customer Service Representative in Urbandale, IA
You are provided a laptop to each employee and the option of working remotely. They do provide training to get your insurance license, you have 3 times to pass the exam for them to pay the costs. Management is never around, they are always in meetings and very unwilling to help with call resolution. Team leads are very nice, but they are under a lot of pressure as well. Team members try to help with questions, but they are bound to adherence as well. I have never worked for a company where I felt so disconnected from team members, departments, managers...It is all about one call resolution. It is a frustrating and stressful work environment. If you enjoy being tied to a phone all day, this is for you.
Business Analyst in Urbandale, IA
Culture is rotten
Decision making is top-down only. Middle managers "manage up" to survive at the expense of the needs of their teams and their customers. People are viewed as resources needed to meet the bottom line.
They don't walk the talk
Mercer was quite possibly the worst organization I ever worked for. Unclear objectives, management repeatedly conducted employee engagement surveys and then never listened to the feedback they received. Lots of backstabbing and everyone trying to get ahead themselves, regardless of what they did to colleagues. Very disappointing, considering the talent that they have churned through. Look elsewhere.
Bilingual Benefits Counselor in Norwood, MA
No room for growth unless you know upper management
This place is ok to work for but very little room for growth. If you don't like to put your self out there this is not for you id you lookong for growth.