Mercer Employee Reviews

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Poor customer relations
Customer Service Representative (Former Employee) –  Norwood, MADecember 12, 2018
Like most companies, they were more interested in quantity rather than quality. Not all calls fit into a nice, neat package and if not, you were punished.
Pros
none
Cons
High pressure, fear of being fired was constant
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Mercer
H.R. Benefits Enrollment Consultant (Former Employee) –  Dallas, TXDecember 10, 2018
Answer incoming calls in a fast paced call center environment from plan participants and provide accurate answers to questions about their health and welfare benefits. Provide support for annual open enrollment activities.

Ensure that all transactions are submitted in a timely and accurate manner

Resolve all participant inquiries that require research and additional information by utilizing all appropriate resources

Assist participants and covered family members with program issues as needed. Monitor employee benefit issues to pinpoint potential problem areas.

Work with all levels of management and vendors, managing several projects at the same time and at various stages

Required to meet production goals such as Average Handle Time, After Call Work and customer satisfaction
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poor company culture
Customer representative (Current Employee) –  Norwood, MADecember 10, 2018
Poor pay, bad Health benefits with Low HSA, not responsive management, blocked the 4th quarter for vacation time even if it is slow still,
Great training and location.
Pros
commute, training
Cons
Salary, benefits, management
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Opportunity to learn fast
Administrative/Accounting Assistant (Former Employee) –  San Francisco, CADecember 5, 2018
Great place to learn, fast paced workplace. I needed to manage my time really well because there were multiple priorities at all times. I learned to manage time really well, collaborate at all levels and to provide high quality teamwork.
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Frustrating company with misguided priorities
Client Services Analyst (Current Employee) –  Norwood, MANovember 27, 2018
I have been working at Mercer for three years as a DB Pension Analyst with two different clients. The atmosphere is relaxed and it is generally a good team environment, but that is all I can say about the work that is positive. There is way too much emphasis on managing productivity and specific tasks that are being performed instead of ensuring that we perform quality work. This is further emphasized by the lack of understanding of SOPs and the methods or reasoning for the company's decisions. The company is willing to have its employees work for a team halfway across the country even though at the time of the transfer, I was living in a town where one of its offices is located. We also have three methods for tracking time: one to ensure we get paid, one to track our productivity, and one to ensure the client gets billed correctly, which no one does correctly because it only has to be updated monthly.
Pros
Relaxed atmosphere
Cons
Poor upper management, overemphasis on productivity for a service-based company
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Review
Benefits Health Advisor (Current Employee) –  Norwood, MANovember 25, 2018
Very structured and helpful. Managers to assist. Different schedule options. Room for growth . Great cafeteria. Friendly staff. Able to be self. Able to wear jeans.
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Poor leadership and company direction
Actuarial Consultant (Former Employee) –  Boston, MANovember 13, 2018
Poor leadership and company direction and very un-transparent merit program, lack of necessary staffing and over worked employees. Good to get experience, but not worth spending a career
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Large company, worked in Health Insurance sales
Benefits Counselor (Former Employee) –  Norwood, MANovember 12, 2018
On open enrollment period (Oct-Dec), it was a very hectic environment. Answering calls or placing calls on pre-set appointments. Insuring that prospective clients would have their questions answered to pick a plan before the enrollment deadline.
Pros
sometimes is was hard to reach clients
Cons
the ability to explain all the benefits to prospective customers
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slow
Driver/Warehouse (Former Employee) –  Hayward, CANovember 11, 2018
this was a temp agency i havent been there for years so i am basing everything off over ten years ago. Agencies are up and down you never really know.
Pros
it was a check
Cons
temp
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Productive Company and Great Place to work
Senior Billing Assistant (Former Employee) –  Denver, CONovember 11, 2018
Mercer is a Great place to work.
Very Professional. Non-intense environment. Client oriented. Colleagues work well together.
I have learned a lot about Health & Benefits and Retirement Benefits.
Pros
Management, Colleagues, Clients, A ton of great knowledge, Company gatherings and Volunteering in the community
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Responsibilities are a constant struggle against obsolete technology and arcane regulations. Nothing is easy.
Pension Analyst (Current Employee) –  Vernon HillsNovember 9, 2018
The technology is antiquated. A ridiculous percentage of the work is performed manually and checked manually..The defined benefit administration business is in a downward spiral. Clients are leaving for other more technologically advanced and more economical competitors. Because of the lack of work, employees are constantly being fired to rationalize the staff level with the amount of work to do.
Pros
Benefits are reasonably generous.
Cons
Managers are under constant pressure to squeeze more work out of staff, without resorting to overtime.
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Bought out Hammond in 2010 and still using same spreadsheets
Associate (Former Employee) –  St. Louis, MONovember 2, 2018
Outdated offices with full height cubicles occupied by people reminiscing of the old days before Mercer acquired them. Presentation books are prepared ad-hoc from scratch using embedded spreadsheets created many years ago in many cases. Without knowing the methodology it requires a CFA to reverse-engineer every macro to certify but this is impossible with constant deadlines. The result is non-GIPS performance, outdated fee information that was never calculated, and purposefully skewed data concerning in-house proprietary funds. The single compliance officer means well but can do little and the supervisors or all non-CFA administrators and therefore care little about professionalism.
The office is like walking into a boutique consultancy in 1996 without any technological or business improvements since.
Pros
People had a self-depricating humor about the conditions
Cons
Ineffective and misleading way of doing business
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Competent but Slow
IT (Former Employee) –  Norwood, MAOctober 26, 2018
There were several rounds of massive layoffs so employees were uncertain about their future within the company. This was around the time of the US recession so people were content to just have a job. Promotions weren't even a consideration.
Pros
Nice carpet
Cons
No room for growth at the time.
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PSR position was great, Liked it for the most part
PSR - Patient Service Representative (Former Employee) –  Dallas, TXOctober 25, 2018
Nothing really bad to say. Train is a bit intense, but you can expect that when you dealing with health benefits. I ended up working for KP, I enjoyed it . Just read what they have for you to read
Pros
Pay, Hours, Office Enviroment
Cons
Lunch, Breaks, Mis-communication
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Experience
Benefits Counselor (Current Employee) –  Norwood, MAOctober 16, 2018
Working at mercer it seems really laid back but at the same time you may feel like a robot. There are a lot of nice people here that will help you get the job done the right way and you will gain experience and learn a lot of new things that can benefit you in life
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Job overturn is high
Insurance & Benefits Counselor (Current Employee) –  Urbandale, IAOctober 15, 2018
Not a career that I would recommend. Job turnover is high and attendance policy is strict as a parent. Call center environment is like the military and unrewarding.
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Generally a good palce to work
Client Manager and Principal (Former Employee) –  Dallas, TXOctober 14, 2018
Work was fair Pay was fair

Not a lot to complain about that is about all I can say about they also had good people ther and top class office space and Great research capabilities.

Hours could be long thogh.

Of course I haven't worked there for years? Not sure why you guys can't make the app see that I haven't worked there in years and alow me to skip this
Pros
Good team
Cons
Sometimes the work got to be a little much
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Challenging but often fun
Licensed Sr. Benefits Counselor (Current Employee) –  Boston, MAOctober 12, 2018
Comfortable place to work that is very busy during open enrollment. At time it can be challenging but management always comes up with fun activities for the call center representatives. Employees help each other when someone runs into a challenging or difficult situation. I have learned a lot about medical benefits since working there and now understand about deductibles and out of pocket maximums. Sometimes management can be difficult to deal with not always. The work culture is very diverse and employees get along well. The hardest part of the job is staying in adherence, making sure that you sign into the phone on time when beginning your shift or after taking a break/lunch. I enjoy the people that I work with and most of all I enjoy helping the various employees enroll in their benefits or assisting in correcting a problem that has come up.
Pros
fun work environment, fun activities, snacks
Cons
short lunch break
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San Francisco salaries (for lower-level workers) not in line with comparable firms
Executive Assistant (Former Employee) –  San Francisco, CAOctober 8, 2018
High turnover leads to stressful office culture. Colleagues are great, management tries to improve the employee value proposition, but the bottom line is that San Francisco is an expensive place to live and other employers in the area will pay better for the same work.
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Mercer review
Business Analyst (Former Employee) –  Atlanta, GAOctober 8, 2018
Mixed review here. One division was very cooperative and produced great results. The other group was knowledge management, could not produce requirements only complaints
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