Thank you for taking time to provide your feedback. We’re sorry to hear this was your perception of your time with us. We work hard to identify and develop leaders that will embody our culture – which seeks to balance execution and speed with collaboration. Furthermore, since the management team came on board, we have implemented several new programs, processes and organizational improvements. As a small, growing company, members of management not only set strategy and direction, but can often be seen working side by side with their teams serving our customers, developing new products, improving our platform, and identifying opportunities for continuous improvement. We always welcome specific feedback so that we can continue to create a positive work environment for all employees
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Work at Merchant e-Solutions
PORTFOLIO MANAGER (Former Employee) – Spokane, WA – May 10, 2018
Maintain 2 mailboxes, answer all emails within 4 hours. Answer phone calls from banking partners with questions varying from simply queries to larger issues that need escalation.
Work with other departments as needed to resolve issues.
Accountant (Former Employee) – Atlanta, GA – January 24, 2018
Really enjoyed my short term contract assignment. Learned a lot about the credit card processing business while working in their accounting area. The hardest part about the position was trying to get inter-department coordination of efforts to resolved AP related issues.
Senior Financial Analyst (Former Employee) – Redwood Shores, CA – August 16, 2017
Challenging environment due to constant changes in the payment processing world. As changes occurred, price structure would need to be updated and Technology Group would need to be adjusted/created online application. Finance would have to modify the settlement process on the fly to safeguard that all transactions are captured. I enjoyed Interacting with Technology, Account Setup and Sales to develop online application practices. Helping customers/partners with analyzing profitability practices on their merchants accounts was nice.
New state of the art work space. Billiards, game rooms, shuffle board, swinging chairs. Might be the best office space in Spokane.
Risk/Fraud Manager (Former Employee) – Spokane, WA – July 14, 2017
Fairly free envirornment. Can move about as you wish. Excellent people, flexible hours. Challenging work daily. Great benefits with matching 401k. Great supporting HR department. The company has many outside activities they participaate in or just fun internal activities quite often.
Help Desk Rep (Former Employee) – spokane, valley – November 3, 2016
I answered technical questions for credit card machines. If there was an issue with the card reader or any number of issues. I learned all there was need to know about credit card machines and credit card processing. The best part of all my jobs have been my co workers, Helping others is the best part of my job, The hardest part of the job was working two day shifts and two graveyard shifts a week. the changing in schedule to that extent was a definite challenge,
Customer Support/Help Desk (Former Employee) – Spokane Valley, WA – May 2, 2014
Typical day; log into your computer, and phone system, ensure all required application were up and running properly. Ensure always ready to accept incoming calls when not actually on a call. Working on projects as assigned. I learned how one's tone of voice and attitude when that frustrated customer calls in, can make a difference between a very happy customer and even more frustrated customer. The fact that listening will go a long ways. The management was good and they were ready to answer questions as they came up. My coworkers were awesome. They'd go out of their way to make me smile or laugh, a wonderful relationship. Hardest part of the job was having a customer with a difficult technical issue, already frustrated, and after exhausting all resources, not being able to directly alleviate that customer's issue/s, however, being able to direct that customer to a resource that could assist them. Best part of the job, hearing the satisfaction in the customers voice when their issue is fixed, just how relieved they are, and hearing the wonderful compliments on their customer service.
Vice President, Business Development (Former Employee) – Remotely in Alabama – May 2, 2014
Worked remotely for four years Trained myself in Federal Contracting and was successful in being awarded Federal Merchant contracts Relationships with co-workers were through emails and phone calls and was excellent Hardest part of the job was when travel to large volume merchants and Federal clients was scaled back to no-travel. Most enjoyable part of the job was my clients
non face-to-face visits to Federal and large volume clients
Merchant e- Solutions gave me great flexibility on how to handle my account retention team. I came up with my own policies and procedures which eventually gave me a rentention rate of average 93% with my lowest being 89%