An awesome learning experience
Customer Support/Help Desk (Former Employee) – Spokane Valley, WA – May 2, 2014
Typical day; log into your computer, and phone system, ensure all required application were up and running properly. Ensure always ready to accept incoming calls when not actually on a call. Working on projects as assigned. I learned how one's tone of voice and attitude when that frustrated customer calls in, can make a difference between a very happy customer and even more frustrated customer. The fact that listening will go a long ways. The management was good and they were ready to answer questions as they came up. My coworkers were awesome. They'd go out of their way to make me smile or laugh, a wonderful relationship. Hardest part of the job was having a customer with a difficult technical issue, already frustrated, and after exhausting all resources, not being able to directly alleviate that customer's issue/s, however, being able to direct that customer to a resource that could assist them. Best part of the job, hearing the satisfaction in the customers voice when their issue is fixed, just how relieved they are, and hearing the wonderful compliments on their customer service.
Very caring coworkers and supervisor
Short breaks and strictly monitored.