Mercury Insurance Group Employee Reviews

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5.0
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Best job i ever had.
Senior Auto Damage Appraiser (Former Employee) –  Bridgewater, NJSeptember 29, 2018
a fine place to work, whether you're a rookie ir a veteran of the insurance industry. All are treated fairly, workload is manageable,
fair compensation.
Pros
company car
Cons
n/a
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5.0
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High pace. Fun. Energetic
Sales Representative (Former Employee) –  Woodland Hills, CASeptember 25, 2018
I enjoyed my time with Mercury for 28 years. The moving of my office was the determining factor in my job ending.
I led my company in sales from 1994-2008. A long time. Top from 2008-2010. Top 20 the entire time and there were over 150 agents working and over 500 CSR’s.
Pros
Location. Schedule. Leads provided
Cons
Micro managed if I had to pick one
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5.0
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Fun and stimulating enviroment
Business Systems Analyst (Former Employee) –  Oklahoma City, OKSeptember 12, 2018
The people are very easy to work with and hours are flexible. Very understanding management. Encourage continuing education. Unfortunately assigned to many different projects simultaneously.
Pros
Flexible
Cons
Huge workload
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5.0
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Great company to work for!
Customer Service Representative (Former Employee) –  San Antonio, TXAugust 27, 2018
This is a great company to work for. They truly care about and appreciate their employees! I should not have left! They train you very well and continue to help you no matter how long you need help!
Pros
great benefits, truly feel appreciated
Cons
not too much room for advancement
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5.0
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Great people, not much room for advancement
Customer Service Representative (Current Employee) –  San Antonio, TXAugust 19, 2018
Great environment; high queues/high volume of calls; repetitive calls; not many advancement opportunities; great training and management. Great location and nice work building and surroundings.
Pros
Great benefits
Cons
Few advancement opportunities
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2.0
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typical work day
Mid Loss Property Adjuster (Former Employee) –  Rancho Cucamonga, CAAugust 6, 2018
handled commercial losses, poor management, no direction, no training provided to perform job duties, no positive feedback provided, adjusters work on their own.
Pros
field
Cons
field
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5.0
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Fast Paced, energetic, love working here
Auto Insurance Claims Specialist (Current Employee) –  Rancho Cucamonga, CAJuly 27, 2018
Great place to work. A lot of work to do, plenty of room for advancement and new challenges. Need to have communication and organization skills to work here.
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5.0
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Casual with great benefits
PROPERTY CLAIMS ADJUSTER (Former Employee) –  Rancho Cucamonga, CAJuly 18, 2018
I don't want to leave a great company, but the benefits to work form home is important to me at this time. If the company would be open-minded and flexible with the idea, then I would stay.
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3.0
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A typical smaller level insurance company
Field Claims Adjuster (Former Employee) –  Brea, CAJuly 17, 2018
Mercury Insurance is typical in the field. Good luck to all those that work there and want to work there. I don't believe they operate in all the USA but maybe they are expanding.
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3.0
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Decent Place to Work
Claims Specialist II (Current Employee) –  Brea, CAJuly 9, 2018
Claims all day. Numbers are what matter in the company. If you don't hit your numbers you get spoken to. There are constantly positions that are hiring, possibly people quit or they are promoted. Good benefits, mediocre pay.
Pros
Company picnic
Cons
Numbers
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1.0
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Look for work elsewhere
Employee (Current Employee) –  Clearwater, FLJuly 4, 2018
Benefits are not that good. You are underpaid. No room for advancement. Management picks and chooses when they wish to apply the rules, and to whom.
Pros
Two 15 minute breaks a day
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4.0
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Great company
Administrative Assistant (Former Employee) –  Austin, TXJuly 3, 2018
Great company to work for right out of high school for real world experience. Very friendly management and co- workers. Great break room/lunch area. Ability to advance.
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5.0
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Amazing company
Subrogation Specialist (Former Employee) –  Clearwater, FLJuly 1, 2018
I enjoyed working with Mercury Insurance and it's employees. The things Mercury did for their employees was amazing, the play room, the food etc.. This ishands down a great company to work for.
Pros
Break rooms, game rooms, bonuses
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4.0
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stressful and unfriendly
Appraisal Specialist-Total Loss Department (Current Employee) –  Rancho CucamongaJuly 1, 2018
The job is very busy. The job is stressful. I like the company and some Supervisors. The training is 6 weeks but different when you get to the job. The pay is low . wish it paid more.
Pros
job security, good benefits
Cons
pay is low. unfriendly people
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2.0
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Overall a good company but has a lot of communication issues between departments which makes the job more difficult than what it needs to be.
Billing Representative (Current Employee) –  Rancho Cucamonga, CAJune 15, 2018
Very good management , however the different departments do not communicate well and this makes the job a challenge when it shouldn’t be. They underpay the billing representatives and require you to do more than just billing even though it’s not in the guidelines of your job duties.
Pros
Hour lunch every two weeks/ every pay day
Cons
Unfair with discipline, not every department has good and fair management
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2.0
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A very stressful place to work
Claims Specialist I (Former Employee) –  Rancho Cucamonga, CAJune 13, 2018
Mercury has unrealistic performance goals for its employees. The amount of work per individual should be handled by 2-3 people. Almost everyone is always behind and audits on work are constant.
Pros
Benefits, hours
Cons
Stress, compensation, workplace culture
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1.0
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Terrible place to work.
Claims Specialist (Former Employee) –  Bridgewater, NJMay 30, 2018
Micromanaged to no end. Underpaid, overworked, unrealistic expectations and workload. This job is not doable in 40 hours and you’re expected to not only complete the job but beg for more. Supervisors are all terrible from the branch manager down and are more interested in saving their own hides rather than helping their employees. Awful place to work, I wouldn’t recommend to my worst enemy.

Seriously don’t do it, you’ll be miserable.
Pros
None
Cons
Everything
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5.0
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It was great
Senior Support Specialist (Former Employee) –  Latham NY 12110May 28, 2018
I loved working there, everyone was nice. We were a family. We did things together in and out side of work. Even the bosses and administrative assistant were great
Pros
The Manager periodically provided lunch for everyone
Cons
There was no cons
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4.0
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Great place to work...if you don't mind dealing with horrible people
Early Injury Unit Mercury Insurance (Current Employee) –  Brea, CAMay 14, 2018
Great company to work for. However, a job in claims is stressful, and if you can't handle the heat don't apply for the position. The job is a lot to handle and its pretty thankless. However, management takes the time to say thank you, and shows a lot of employee appreciation. Great opportunities for advancement (and those positions are a lot less stressful)
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3.0
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na
Claims Representative (Former Employee) –  San Antonio, TX 78216May 14, 2018
There is no lag time during your shift. You only get 10 minutes to go to the rest room, after using up your 10 minutes you must clock out. Other representatives were nice.
Cons
hours were too long, no part time avaiable
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Overall rating

3.6
Based on 247 reviews
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