Pre op RN (Former Employee) – Rolla, MO – November 8, 2018
The mercy culture is one of unforgiveness. You make a mistake and it is held over your head and brought back to your attention time and time again. Teamwork is a word that is thrown around but is not practiced. You are lucky to see a supervisor once a week. There is no official training program and when you ask for documents so you can do your job more safely they never arrive or you are given some sticky notes and told to go through those. They preach safety yet nobody gives you the tools so you may perform your job more safely. There is no official preceptor so you are left to fend for yourself and figure it out on your own. Then when you are not doing things properly you are yelled at and told to hurry it up. Management only gives negative feedback and does not meet with new hires to ensure their experience is going ok. Management is wishy-washy at best and allows her staff to make decisions for her. Turn over rates are high......geez I wonder why?
Bad charge RN, poor management, negative work environment, backtabbing behavior, no proper training to department
Marketing Manager (Former Employee) – St. Louis, MO – October 24, 2018
I can't comment on working as a healthcare provider at Mercy, as all of my interactions with its doctors and nurses have been positive. However, its support personnel can be a different story. The culture, overall, is excellent and patient-oriented. But expect to have utterly unclear chains of reporting, in which you're held responsible for not reading the minds of the various people who are giving you conflicting instructions and none of whom are actually your direct supervisor. Apparently HR hasn't figured out yet that there's your "boss" at Mercy and then there's the person who's giving you conflicting orders that you also must follow. Be prepared for terrible, capricious and down right evil management. It could have just been my department, so I would avoid working there, at least, at all costs. It's not worth the few months you'll make it before you quit out of frustration or they run you off and re-post the job for the umpteenth time.
good benefits, mission
management, matrixed reporting- where you have your "boss" you report to, but in reality your boss is whoever wants to be it that day.
Patient Care Technician (Current Employee) – Washington, Mo – October 15, 2018
Mercy is a great employer. They offer continuous education to keep you up-to-date on Health Care needs of patients, they're like a family and they take care of each other, they help you get on your feet when you're a new employee and show you the ropes, they involve everyone in big decisions that affects you and the group you work with and allows you to express your input in meetings, everyone is very friendly, they offer many benefits that many other employer do not which makes it well worth it to dedicate your career to this organization.
Medical Asst /Receptionist II (Current Employee) – Town and Country, MO – October 2, 2018
Working for Mercy has a lot of different dynamics, definitely changed and shifted me out of my shell. I think that allowed me the opportunity to be able to work on communication skills, and learn how to be more of a team player. Change can be a good thing it has pushed me to be conscious of my behavior and attitude. Different challenges and stresses have pushed me to become stronger in different avenues, such being a problem solver a troubleshooter. I try to always think of or find new ways to make my job more efficient as well as for my coworkers.
Customer Service (Former Employee) – Baltimore, MD – October 1, 2018
Never work for this place. The mangers are like children , aslo they never want you to move you at the hospital. The workers are also trying to get you in trouble also they never want to move up an be realy mad when you get a new job or already have a job.
Medical Technologist (Current Employee) – St. Louis, MO – September 29, 2018
As stated in other reviews, they sit there and shove the mercy story down your throat and how much they want great patient care, but ultimately when it comes down to it they’d sacrifice patient care if it got them an extra dollar. It takes a literal act of god to get any kind of equipment upgrade and you’re constantly harassed about clocking out 10 minutes over, but they expect you to do the work of 5 people with 2. The managers are all in the good ole boy club and sit from their high perch and really are only there to yell at you when a mistake is made. The salary and benefits are somewhat competitive, but still completely outdated for a living wage. I’ve been passed over for 2 promotions due to my managers complete lack of care about my ambitions. Some of the things I’ve seen happen while working here would absolutely shut the hospital down. I would never come here for a surgery or anything other than possibly a physical.
Patient Service Representative (Current Employee) – St. Louis, MO – September 26, 2018
The benefits are great. I enjoy my career but not the company culture. I feel supported but only to an extent; for example, I feel that each employee is a member of the team as long as we "don't rock the boat."
Respiratory Therapist (Current Employee) – St. Louis, MO – August 28, 2018
Mercy is so worried about their employees having "the Mercy way" with their patients but Mercy does not have "the Mercy way" with their employees & the Mercy way is now a joke. They underpay their employees & over work everyone to the point that everyone is burned out. You have to constantly watch out for people who try to throw you under the bus. Managers, or at least mine, does not stand up for us. Nurses have gotten at least 2 cost of living increases & a night differential increase & other departments haven't. Mercy is all about the money & they don't want to pay their employees what they are worth & then wonder why everyone is leaving. I would not recommend Mercy to anyone because every department I've talked to say that working conditions are bad & are tired of their job/the hospital.
Great work experience
Horrible pay, bad working conditions, always understaffed, no management support, favoritism
Physical Therapist (Former Employee) – St. Louis, MO – August 24, 2018
I only worked at Mercy therapy for a little over a year before we recently relocated. It was a lot less stressful than my previous experiences with outpatient therapy since they have 1:1 patient care which is almost unheard of in the industry. I could really work with my patients and make sure they were doing things properly. I will miss working for this company and my manager.
1:1 patient care, got to work with patients instead of directing them while working with someone else
shorter amount of time with a patient due to 1:1 patient care
Food Service Technician (Current Employee) – Washington, MO – August 23, 2018
There are many different jobs you can do in the cafeteria. There is working in the cafeteria serving customer and checking customer out. Dishwashing, Delivering tray to patients, cooking, answering the phone and taking the patients meal order and more
Behavioral Health (Current Employee) – Lowell, AR – August 16, 2018
Great place to work, compassion, empathy, concern for others. I have witnessed and observed compassion in practice (not just theory). Management is helpful and supportive. Mercy really cares about clients and co-workers.
Certified Nursing Assistant (Former Employee) – Hot Springs, AR – August 7, 2018
I would work alI would do the vitals in the morning. ong with the RN's and the Doctors. I would go in the patients rooms in the morning and do there vitals, help with what ever they needed help with. Work on the computer putting statements and short reports of the day on all of the patients.