Driver/Operator (Current Employee) – Temple Hills, MD – November 5, 2018
I am a driver for Metro Access and I say this job is only meant for a person who really need a job now until they can find something better. First of all managers don’t know what they doing and Call Center in Hyattsville is a big joke to many young people or adults that act like children working there. Also they really don’t care about the customers. You literally don’t have a life because you ti tired on your days off. You always working at least 12 to 13 hour shifts per day. The same drivers get their same bid every three months we do our bidding for routes. Wmata is a joke with this Union contract they look out for regular metro but not for Metro Access drivers they could care less about us.
Operator (Former Employee) – Capitol Heights, MD – October 26, 2018
Helps you to learn new areas, it also teaches u how to be safe at all times while transporting passengers to and from their destination. It helps u to be more of a helpful person and to be grateful for the things u have in life
The position was very routinely, unwavering and no cut corners. Robotic is the best way to describe the position. The skills and services that I brought to the organization did not match with the position title nor did it allow me to exceed certain limits.
Transportation Driver (Former Employee) – Washington, DC – May 23, 2018
Picked up and drop off clients at requested destination ,Assured safety for the clients by making sure they were secure in seat belt or wheel chair. Followed a schedule to assure arrival and drop off time.
Operator (Former Employee) – Temple Hills, MD – April 17, 2018
Long hours of driving, not many breaks/ bathroom breaks, forced to work over time, expected to show up to work on time the next day after working 14-15 hours the day before. Dispatch is rude, you are working with sick, disabled, and elderly people. You don't get sick leave until being there for a year; so if you get sick you either get a point or you have to bring in a doctors note in order for it to be excused. You don't get PTO until after completing your first year.
DRIVER (Former Employee) – Capitol Heights, MD – March 28, 2018
A typical day was simply the transport of clients to and from their destinations. I earned more customer service experience. Management had times where their communication almost felt like harassment. The hardest part of working for Metro Access was the amount of hours you had to work to make ends meet. The most enjoyable part was having pleasant customers.
Poor everything i had a hard time there i wasn't happy . Management suck they really didn't know what was going on there was a lot of favoritism a lot of over time with only one day off and you luck if you get that.