Full Time Bus Operator (Former Employee) – Gaithersburg, MD – October 23, 2016
Good training. Knowledge of people with disabilities. knowledge of maps and GPS reading. You also know to load, secure, and unload clients with wheelchair. You learn how to operate the lift down and up. This job allowed me to be acquainted with Montgomery County, PG county, Washington, DC, and close Virginia areas.
Handle people with disabilities. Operate Wheelchair lift. Knowledge of the tree states areas.
No benefits. Pay does not match the job duties.bad management.
DRIVER (Former Employee) – Capitol Heights, MD – March 28, 2018
A typical day was simply the transport of clients to and from their destinations. I earned more customer service experience. Management had times where their communication almost felt like harassment. The hardest part of working for Metro Access was the amount of hours you had to work to make ends meet. The most enjoyable part was having pleasant customers.
Poor everything i had a hard time there i wasn't happy . Management suck they really didn't know what was going on there was a lot of favoritism a lot of over time with only one day off and you luck if you get that.
Transportation coordinator (Current Employee) – Washington, DC – January 25, 2018
Metro Access is very stressful environment. The morale in the atmosphere is very low. I believe people work hard and don't get compensated well for what the do. There are no positive aspects being implemented by management to the employees
Call Center Dispatcher Supervisor (Former Employee) – Hyattsville, MD – December 20, 2017
No African Americans are in a legitimate position of authority. I wouldn't recommend to anyone to work at the call center location. They make you feel uncomfortable to take care of any business not pertaining to MetroAccess.
2nd shift Lead tech (Former Employee) – Beltsville, MD – August 17, 2017
busy everyday management is not good, the manager plays favoritism to inexperienced employees, then takes my time away to fix what they messed up and do not get paid or credit for fixing someone else's errors on a job. culture not good, too much racial favoritism. most enjoyable part of my job is fixing cars and making customers happy
Operator (Former Employee) – Capital Heights, MD – July 16, 2017
4am- 5pm picking up the disabled. equipped with cones/belts and other straps for clients in wheelchair and walkers etc. the job was simple but the management made it difficult , paychecks wouldnt add up. very stressful time.
Driver (Current Employee) – Capitol Heights, MD – April 18, 2017
This would not be a place I would recommend for someone to work, unless they have no other options. The schedules are ridiculous, management doesn't have your back, and a lot of the rules are just extra. The equipment needed to do the job is horrible and not sanitary.
A typical day's work is the ability to deal and cope with the different personalities and the needs of the clients. What I've learned is that many of the client's problems and related associations with the problems is that they just need a friendly smile, greeting, hello and a periodic question of whether they are OK. Management can stand a little improvement such as pointers and respond to them with open mind and creative thought. The hardest part of the job is traffic and picking up a client in Clinton to transport them to upper N.W. Washington and returning to Clinton after picking up two (2) to three (3) clients only to drop off the first client last. The most enjoyable part of the job is to know that you have delivered them to their destination safely and that you have completed your performance very well.
Driver (Former Employee) – Capitol Heights, MD – January 2, 2017
It was okay. I had the opportunity to receive my DOT license. I worked with the handicapped ,mentally challenged, older and younger people . The best part was I felt more like I was performing my daily duties as a civilian that loved working with the helpless. the bad part was management.
Driver/Operator (Former Employee) – Capitol Heights, MD – December 10, 2016
This job has all shifts that you could image available to work. I learn a lot about the clients we picked up and dropped off daily. This is a job that requires a lot of patience, management was understanding for the most part. You get to meet other hard working people. the hardest part of the job was having patience to deal with the public and all the different personalities. what i enjoyed most about the job was i felt as though i was getting paid to be kind, and give back.
Reservationist (Former Employee) – Hyattsville, MD – November 11, 2016
This is an unfair workplace they treat you inhumanely you have only 20 minutes per day to use the restroom if you go over 100 minutes per week you will be written up the benefits are lousy you may be forced to do overtime the union does not work for you but they take your money they're always trying to find a way to fire you your job is always threatened a horrible place to work