Home and Community Based Service Coordinator (Former Employee) – Dallas, TX – August 17, 2018
Metrocare can be very stressful at time with the workload that is placed on one person. I feel that Metrocare is a great place for a young person to start at to learn case management, but it should not be a long term job.
Qualified Mental Health Professional (Former Employee) – Dallas, TX – August 8, 2018
I don't even want to type about this company. It's not worth the time. Just run!! Even upper management is a joke. They all work together. The company also is forcing you to do illegal documenting to make them money. Their all about Quantity and not Quality. Good luck on your search!!
HSC Service Coordinator (Former Employee) – Dallas, TX – July 5, 2018
Working with people with intellectual disabilities is a calling, and not just something to make a pay check. It was difficult meeting the demands of seeing 45-60 families each month, and also not receiving and compassion from the leadership team if a person did not make the "bench".
schedule appointments for psychologist assisted clients with Medicaid waiver programs also worked with school districts, CPS and APS collected and reviewed records from schools and families for clients
Service Coordinator (Former Employee) – Dallas, TX – May 25, 2018
Metroccare was a neat place to work for. As long as you meet your A and B contacts for the month no one bothered you. You were able to develop your own schedule and you had a lot of freedom. I would definitely try to work there again if I lived in the DFW area.
Okay if you aren't "insubordinate" or don't question mgmt
Qualified Mental Health Professional (Former Employee) – Addison, TX – May 9, 2018
The main issue I had with this company was the push for providing unwanted services to clients in order to meet benchmarks-almost like "sneaking" billable services into time with clients when they were not there for those services or flat out denied wanting them. On top of this, your evaluations and raises are based on your production of $, which by the way, there are many clients you see as a QMHP whose services are not billable by the hour based on the financial program they are under. So the work you do with them isn't calculated in the benchmark (which makes no sense at all to base performance on $ produced.) Also, the amount of work they expect you to do within 40 hours was ridiculous. For instance, I was asked to schedule 8 clients a day (each session was one hour) within 8 hours, which wouldn't be so bad if I was in office however in my position, I had to commute to each client's home. So it was impossible to see this many clients within a typical 8 hr work day - not to mention complete notes for each session. I know many people who wrote notes off the clock and only clock in to submit them. When I asked the direct supervisor about these issues, I was not offered any answers or solutions or help with managing these issues however I was accused of being "insubordinate."
Also, they only offered high deductible health coverage, so by the time you might meet your deductible (if you don't have major health issues) the year may be over and you gotta start all over again next year. They do try to spin it as a great benefit lol
The most enjoyable part of the job was actuallymore... working with clients and helping them. They also had fun in office events for holidays, bdays, etc.less
most co-workers were nice and helpful, fun parties/lunches, flexibility in making your own schedule
poor guidance from mgmt, questionable ethics, money-driven
Qualified Mental Health Professional (Current Employee) – Dallas, TX – May 5, 2018
Very poor work/life balance due to unrealistic expectations without the proper tools to get them done. Never a 40hr work week or you will not meet your quota. The clients are the beat part but Metrocare treats them like a dollar sign.
Being out in the field. Co workers are very helpful
Unrealistic quota, chage without notice, poor supervision, no work/life balance.
Qualified Mental Health Professional (Current Employee) – Dallas, TX – April 27, 2018
Key points that I would have liked to know before I agreed to work for Metrocare... Unrealistic productivity and benchmarks. Poor upper management. Company is not transparent about financial difficulties. Low potential for growth, very high turnover.
Service Coordinator, IDD (Current Employee) – Dallas, TX – April 5, 2018
The relationship with the individuals and their families are the best experience I have encountered in Texas. The management is open to suggestions and willing listening. I learned a lot in regards to the Intellectual Developmental Disability community.
This company is fraud capital. They had us billing on clients who were in jail weekly. You have to transport clients with bed bugs in your own personal vehicle. No company phones but they give you a stipend. They don’t care about the client needs they only care about numbers... bill bill bill bill . Not to mention the QMHP ‘s don’t even see their clients for the amount of time they bill for. They bill for a hour and only see the Clients for 20mins if that.
Fraudulent activity, weak supervisor, drama in work environment
APN (Former Employee) – Dallas, TX – February 26, 2018
Focus only on benchmark and number of patients seen per day. Constantly pushed to see more and more clients. Managers hate to give time off Prescribers have minimal control over their schedule. I would never work there again.
Service Coordinator (Current Employee) – Dallas, TX – February 12, 2018
Case management is never easy, but Metrocare makes it feel almost impossible. The caseloads are extremely high and the documentation never ends. You have to love the population, otherwise you will run quickly because this company is never satisfied and will never show appreciation.