Metro Lagoons
Work wellbeing score is 64 out of 100
2.6 out of 5 stars.
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Working at Metro Lagoons: 9 Reviews

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United States9 reviews

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2.3Work-Life Balance

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Pros and Cons but more cons.

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Great place online, but worst place to be and work at when the amount of people working doesn’t accommodate the amount of work that needs to be done. Rude Guests on the daily, poor management and hiring.
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Fun place to work if you like being outdoors

Working outside in Florida heat was exhausting but the people made this job really fun! The hardest part about working here was the heat. Manegment was really nice.


Free Lunch


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Metro Lagoons insights

Based on 14 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job
  • Trust in colleagues
  • Overall satisfaction

If you like to work out in the sun for uncompetitive wages, go for it

Hard work out in the sun & extremely uncompetitive wages. Communication from management/corporate is lacking. Mediocrity is acceptable when convenient to management. Improper accommodations for outdoor work stations (some staff get fans, some do not even during high heat index weather/excessive heat warnings) Some staff stations get seating and some do not. Combination of departments with no notice and no pay raise. The hardest part of my job is knowing how hard I have worked while there and how unappreciated I’ve felt. The most enjoyable part of my job is working with some of my fellow coworkers and interacting/providing great customer service to the guests.


Free admission for staff and their family/friends


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Bad management. Low pay for the work required.

Management is awful, they are unresponsive and do not care about how you are doing during the day. Hardest part of the job is being required to do the grounds peoples job like picking up trash on the floor all morning. Best part of the job is going home.


Easy to get your shift covered.


Short/No Breaks, Hours change often, unresponsive management
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Horrible Company

Corporate will do anything to cover the companies behind when management messes up. No one appreciates hard work . Pay is ridiculous and they run the first lagoon like a giant Red Lobster. The enviorement and the customers made the job fun.


Free Entrance


no breaks, no help
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Unprofessionalism at it’s finest

Management will cancel orientation due to being hungover & if you don’t allow them to be immature & unprofessional they will force a regular customer service rep to play manager & tell you what to do! I won’t say any names but that one lady makes the company look very bad not worth it unless you like gossip & snake activity
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Great Company

This company has a great structure and is growing leaps and bounds. Metro has excellent benefits and very competitive compensation packages. Great opportunity for advancement


Free medical insurance, Pto
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Fun place to work

warm environment outside but shift goes fast during the day. I worked when it first opened therefore, I can't speak on the improvements made over the past few years. management was nice and caring of their employees.




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Poor management.

You’re left to your own devices - no support. No idea how to assist the caller orget them off the phone honestly - basicallyescalation calls always.


Two paid 15 minute breaks.


Have to go on unpaid personal to use the restroom.
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Overall rating

Based on 9 reviews

Ratings by category

2.3 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Compensation/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.1 out of 5 stars for Management
2.4 out of 5 stars for Culture

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