Mission, Vision & Values
We provide a caring, high-quality customer experience to preserve and improve the health and lives of New Yorkers with our integrated healthcare system.
To be the number one plan of choice for the communities we serve.
Give care and compassion to all
Be customer powered: Align daily actions to positive, impactful customer experiences, connect with internal and external customers
Be proud of what we do: Take ownership and accountability, be solutions driven
Act as a team: Build trust, empower others, champion transparent communication
Thrive with change: Spark and support innovation, transform our business through technology and data
Since 1985, MetroPlus Health Plan, Inc., a prepaid health services plan, has been offering low or no-cost quality health insurance to eligible New Yorkers. We provide government sponsored health insurance to people living in the Bronx, Brooklyn, Manhattan and Queens through Medicaid Managed Care, Child Health Plus, Medicaid HIV Special Needs Plan (SNP) and Managed Long-Term Care. MetroPlus also offers Medicare plans, plans for people who are eligible for Medicare and receive full or partial Medicaid benefits, and for people with HIV/AIDS eligible for Medicare with or without Medicaid. Our MetroPlus Gold plan covers all New York City employees, including NYC Health + Hospitals employees, non-Medicare eligible retirees, their spouses or qualified domestic partners, and eligible dependents.
As a proud member of the NY State of Health Marketplace, we offer a broad range of affordable health insurance products to more New Yorkers than ever before. Our Marketplace (QHP) and Essential Plans are now available in Staten Island.
At MetroPlus, we have a strong focus on primary and preventive care. Together with our providers, we continually work to improve member awareness of preventive services and assist members in receiving these services. Our network includes over 27,000 primary care providers, specialists, and other provider offices. In addition to hospital-based providers, our members can also obtain primary and specialty care services at many community-based doctor’s offices and neighborhood family care sites.
Our Care Management Programs help members with chronic conditions stay healthy and provide support to help them manage their illness. Diabetes and Asthma programs encourage members to partner with their PCPs to reduce complications from illnesses and lead healthier lives. MetroMom, our special program for pregnant members, encourages early entry into prenatal care and offers members special privileges. Care Management is also available for members with SSI, Behavioral Health, Complex Medical or Transplant issues.
MetroPlus Member Services is available in 13 languages, Monday through Saturday, 8 am - 8 pm. MetroPlus also has access to numerous other languages through interpretation services. At MetroPlus, we are committed to assuring access to quality comprehensive health care, health education and customer services to our culturally diverse membership.
MetroPlus is certified under Section 4403-a of New York Public Health Law and is a wholly-owned subsidiary of NYC Health + Hospitals. – less