Very unprofessional and stressful work environment with broken and undocumented processes. However one of the few companies with a pension
Employees deserve a work environment where they feel safe while contributing to an organization’s growth and success. Unfortunately, MetroPlus’ culture of bullying and discriminatory practices are infectious and do not promote a healthy work environment. Workplace inefficiencies and poor service delivery systems are common place in the organization and quality employees struggle with making a decision to remain with the organization for any significant periods of time. MetroPlus continues to have difficulties with provider satisfaction because of broken and antiquated processing systems and a lack of firm, evidenced based senior leadership directives. Service Representatives find it challenging to perform basic functions of researching and explaining incorrect claim denials and underpayments. Senior leadership is focused on call answer rates from inadequately staffed units, poorly organized workflows and a claims auditing process with no purposeful goal. The focus has never been on proactively resolving front end claim errors and adapting similar business models of successful competitors. Other health plans are therefore leveraging MetroPus’ inadequacies to gain a stronger foothold in the marketplace.
As a final note of caution, should you decide to brave the waters and consider employment at MetroPlus, stay away from choosing their commercial product, MetroPlus Gold, as your health plan. Employees who enroll in MetroPlus’ commercial product risk exposure of sensitive claim information because claims are handled by other MetroPus employees!