Metropolitan Atlanta Rapid Transit Authority (MARTA)
Happiness rating is 62 out of 100
3.6 out of 5 stars.
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Metropolitan Atlanta Rapid Transit Authority (MARTA) Employee Reviews for Customer Service Representative

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3.2Work-Life Balance

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Found 14 reviews matching the searchSee all 458 reviews

Metropolitan Atlanta Rapid Transit Authority (MARTA) insights

Based on 138 survey responses
What people like
  • Ability to learn new things
  • Overall satisfaction
  • Clear sense of purpose
Areas for improvement
  • Trust in colleagues
  • Support from manager
  • Inclusive work environment
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Good Place to work and grow

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The most useful review selected by Indeed
Need to remove union. Outside the Union, many good people work and make the company a good place. Culture is good. Opportunity to elevate. Typical day is always something to do, never bored.
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very friendly work environment

I want to come Back as a trainer w/o/ a contract . on a permanent basis. with a second career in mind. Best job I ever had. made a new person out of me. learned a lot and was always proud of my accomplishments
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Exciting at first then boom no advancement unless you know some one

Department is very stagnant own manager said that theres no advancement . Benefits keep going up .Moral very low alot of back and forth with union they just take your money > Only time union shows up is if they up for re election . I can go on

Pros

pension

Cons

bad pay too may certs to maintain every year for the pay
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Great company with benefits.

Great place to work. They have good benefits.Employee's ride the system for free. Great place for advancement opportunities. They offer good customer service training.

Pros

Employee's ride the system for free.
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Great place to work

Fast pace great place to work. friendly coworkers and great benefits. I learned how to work in a fast pace environment and how to quickly maneuver in situations such as this.
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good job

If you want to get your foot in the door this is the job for you. You work holidays and the weekends but that rotates. You work by yourself and it's peace and quite, supervisor comes and check on you and to make sure that you are safe.

Pros

no lunch break

Cons

sometimes you can go get you something to eat
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Summary

Great Place to work. Nice people to work around. The fact that you can be independent. The company works with your schedule, and also takes care of their employees.
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fun work place

good customer service, work on fee computer, tell patrons paid price, the most enjoyable part of the job been a great customer service, the hardest been outside
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Stable work environment

The job provides an exciting experience, you never know how the day will turn out because you are continually working with the public.The company is a stable work environment and the company is expanding.

Pros

Great leadership
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I learned to communicate well with the customers.

Their showing overwhelming support and love. Teaching you how to communicate each other well and understanding each other.
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Jobs at Metropolitan Atlanta Rapid Transit Authority (MARTA)

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Fun workplace that had a fitness center

Provided customer information on bus and rail scheduling , Job was fun and system that was used was very user friendly. Co-workers were nice,friendly,helpful and professional.
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Many different jobopportunities

Very fast paced environment. Must multi-task, at every given item, each employee must be able to carry-out effectively more than one job item. Detailed reports are necessary to be submitted to managers for each task completed.

Pros

Free MARTA Card

Cons

Contracted employee
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Customer Service, Transportation Industry

This was an outdoors customer service position. Standing for long hours and providing face to face customer service. The most pleasurable thing about this position, was helping people of different ethnic backgrounds.
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Great place to work. Private dining areas

Heavy cash handling non stop work. This was true especially on mondays. I lerned to appreciate different cultures especially during the olympics. Hardest part was constant busy work. At time, it was impossible to leave the window because of heavy volume. Most enjoyable, help and assisting people to get to their destinated location.

Pros

Stability, Respected, Fee pass to ride the system

Cons

Job was only partime temp
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Overall rating

3.6

Based on 458 reviews
5
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4
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3
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41

Ratings by category

3.2Work/Life Balance
3.6Compensation/Benefits
3.4Job Security/Advancement
3.0Management
3.3Culture

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