The people were nice. The job was stressful, people curse you out on the phones. Also if you are late because of MARTA's fault they dock your pay anyway. For example, if their train would break down while I was on it and I was a minute late, they docked me 15 minutes although they could look at the time you began your trip because they give you a MARTA card and you can be tracked. I thought that was unfair.
The manager I had at the time spoke down to people. At times instead of talking to you, he would print out a complaint you took and mark it up sarcastically. Very passive aggressive. At the time, I was very sick with a life threating illness and I just couldn't handle the stress of the calls and that particular manager. The pay was decent, they didn't offer any benefits because I wasn't permanent. The hours were decent, it is the only thing I miss about the job.
Timed 10 min breaks and specific lunch hours