Owners come before Guests, Associates, Vendors
Guest Services (Former Employee) – Baltimore – October 4, 2012
A typical day would be trying to determine what I needed to do and what could be done; always hoping I had self-trained enough to complete that. Routinely wasted time searching for a printer, fax machine, scanner, and internet connection that worked. Learned to appreciate the places I had been employed with working basic office equipment. Management is as poor as the equipment and facilities.
Co-workers were friendly most of the time; others justifiably frustrated and territorial. The foul language, irrational/volatile, and lack of competent management to create a somewhat normal working environment was the hardest part of the job. No HR support for associates. Helping others and providing service was the enjoyable part of the job and the only thing really satisfying about it. Finding a position at a nearby hotel with normal facilities and good practices was a blessing. Never so happy to see a policies, procedures, and a working copy machine!
helping people, a/c during the summer
no employee food options/few jobs with benefits/little concern or appreciation for employees