Work wellbeing score is 67 out of 100
3.5 out of 5 stars.
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Michaels Employee Reviews

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United States9,757 reviews

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3.4Work-Life Balance

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Mediocre experience

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Understaffed at times, would call for backup and no one would help. Management rarely appreciated the hard work that we put in, but overall not a horrible place to work


Employee discount


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Like Most Retail

Management changes a lot. Loved it for a long time. Overall left me disappointed in a variety of ways. Pretty heavy workloads on truck days, with usually not enough staff to get it done in their time frame. Also they now push credit cards on every purchase and the whole tone of the store has kind of shifted.
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Michaels insights

Based on 5,226 survey responses
What people like
  • Supportive environment
  • Ability to meet personal goals
  • Feeling of personal appreciation
Areas for improvement
  • Fair pay for job

Fun, but tiring

Fun place, great people, real dang physically demanding if you're not used to it. If you love crafting the 30% discount is awesome too. Early mornings take getting used to
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Low-Paying and understaffed

People were great but it was low pay and greatly understaffed. There was little room for growth, but they did work with my school schedule which was amazing
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Too Many Tasks, Not Enough Time

Everyday there is a long list of duties for everyone to do but little to no time to do them if you work in an even somewhat busy store. Things often get put on the backburner since you're on the register so often even as a member of management.


Supportive management team, healthcare, snacks


Unrealistic standards set for every member of the company
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Share your experience to help others

Taking each day new and try to focus on making a difference for the good of others .

What is the best part of working at the company?Customers are great. Good employees discount..What is the most stressful part about working at the company?Pushed and berated by management for not convincing customers to apply for credit cards and purchase extra service plans.Pay is very low regardless of position.Many tasks are required beyond job descriptions .Promises are not kept by management.What is the work environment and culture like at the company?Management constantly complaining and blaming corporate for the extra workloads and low pay for employees.
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Good Experience, Not Enough Pay

My managers were mostly great, and the job itself was decent and gave me good experience. The pay, however, is an absolute joke. I have no idea how they get away with paying what they do.
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Fast paced and really strict on rewards meaning you have to try to get atleast 70% of customers numbers and or emails. That is needed for bare minimum success.
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Underpaid and Overworked

Michaels started off as a fun place to work but after awhile the rest of management started to throw all of the work onto myself and take all the credit when anything good happened. Not only this but they will also schedule you 13 day weeks meanwhile they’re having a 3 day weekend. When reported to HR they started an investigation, talked to the managers and nothing was changed. This is a company that does not truly care for their employees
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Decent Job for the Pay, but they tried to expand my role into working the cash register. My pay wasn’t going to be raised so I decided to leave. The pay wasn’t that great either.
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It was alright short staffed but overall not that bad my only issue is that it was very short staffed. Good first job for teens in school.pay was low $9 an hour
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it was okay

management wasn’t the best but the job itself was decent for a first time job. they weren’t willing to work around my college schedule which i thought was a red flag
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Was fun when it started

Started off a great company and slowly as all retail had became, it has gone down hill. Micro managed and understaffed like the rest of them. Technology has really taken over the store and day to day job
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Great returning customers when they show

As a CEM (Customer Experience Manager), my job changes day to day, not really knowing what my position is. I've asked for it to be made clear several times, they tell me I'm front end but then have me back in framing or doing a bunch of tasks on the floor. The pay is less than the work load for management. More stress is involved. Little to no time to do any of the paperwork they require. Every time you make a managerial decision for the customer, you're told your wrong.


Talking shop with customers. Constant sales.


Only 1, 30 minute break offered in 8+ hours. Low pay. Management not great.
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Fun workplace but terrible pay.

I wouldn’t really recommend Michaels to anyone who asks. You are constantly stressed on credit cards, constantly on your feet, and then your hours get cut so suddenly with no word.
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underpaid and overworked

Working as a customer experience manager, or any managerial position at Michaels, means you'll be overworking yourself while underpaid and not properly trained. There's no true standard training and you won't find put there'sholes in your knowledge until you'reburnt out and struggling. "Availability" is a joke and they'll schedule you outside of it even if you can't do it. Don't offer yourself up to cover shifts regularly either, or else you'll be taken advantage of & almost always be relied on for other managers' call outs. For a while it can be tolerable if the team you join is decent, but that'll only keep you there for so long. Don't expect to get much even with prior experience.
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Me gustaría que está empresa me de la oportunidad de trabajar de producirle con mi desempeño cada día que esté laborando y dar lo mejor de mi trabajar en equipo y realizar buen las cosas en el momento de estar laborando y ir creciendo cada día más en la empre de Michael


Lo que la empresa este de acuerdo


Lo que la empresa este de acuerdo
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My worse first job experience

I didn't like it. They pay way too low (9.00), they ask you to do more than what you signed up for, terrible management, and no help when you're flooded with customers.
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Very fun and good to be a cashier. Good pay and clean store. nice manager and the customers are not bad. Store is open most days of the year and does close
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Terrible workplace

Very antagonistic and unreliable workplace. The management does not care for their employees nor do they keep their word. I wouldn’t recommend that anyone apply here.
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Excellent store, mediocre company

My coworkers inside and outside the frame shop are the best one could ask for, and the store has a generally positive work culture. This however is more anecdotal to the location itself rather than the company as a whole, and although the frame shop allows you to learn some interesting skills, the low pay and large workload responsibilities probably would not be worth it for most. A decent job to work for a year or two (as it involves a lot of training and general learning), but probably not a long-term career.
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Overall rating

Based on 10,700 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Compensation/Benefits
2.8 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

Women's ratings

3.2Fairygodboss Score

64%say women are treated fairly and equally to men

64%would recommend to other women

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