Extremely confusing technical department commission. I was told I would get bonues on many things like anti-virus sales etc but those bonuses didn't exist when I started working.
Answered - TECHNICIAN (Former Employee) - Cambridge, MA
I am hourly
Answered - employee (Current Employee) - Distribution Center Columbus Ohio
I worked tech support desk and it was very low. You get $2 for selling data backups, AV, Office, and $10 for a service department service plan for 2 years. All are very hard to sell because $100 data backup not including a drive doesn't sell when a repair is gonna be over $100 and systems sales likes to sell a similar service with new machines that takes that commision from you but they lose it as well because the service department does half of the service, refunds the original payment erasing the sales commission, and sells a SKU that the tech support desk could've sold so everyone loses.
Answered - Desktop Support Specialist (Current Employee) - Overland Park, KS