Nice place to work at and helps train when requested.
Product Support Analyst (Current Employee) – Solon, OH – April 8, 2013
A typical day for me is arrival at work, log in to my phone and computer, then start working on the issues escalated to me and my peers by the Level 1 staff.
As a Level 2, it is my job to work on issues that the Level 1 staff were unable to resolve or require remote connection to the systems at the stores.
While a computer background is a plus, the software supported is a unique product of Micros-Retail and requires full training that cannot be gained in school.
My co-workers are all nice people. There is nobody there that I would want to avoid. Even the personalities in management are easy to get along with.
The current philosophy of management is moving away from a "team specialized per product" mentality to the current direction of "everyone knows everything" mentality. This is not limited to the help desk but also into implimentation, tech services, and quality control. We support many different procducts with unique setups and troubleshooting rules to each individual company. Because of this it can be a challenge to learn the setups and individual rules to companies that were not suppored before, and for new hires it can be a bit overwhelming.
The best part of my job is solving a difficult issue and the feeling that you overcame the obstacle and were able to get the store back up and running.
healthcare is good, break room has 3 refrigerators, 4 microwaves, and free coffee, tea, and hot cocoa.
promotion salary percentage is locked, vacation time builds slowly over 10 years