Customer Service Representative (Former Employee) – Sioux Falls, SD – August 14, 2017
When first started it was a great place to work. Than as they hired managers, they really had no idea what they were doing. Managers were coming to me and asking questions to be able to answer someone else's question. Not very management material in my opinion.
Call Center Representative (Former Employee) – Sioux Falls, SD – January 4, 2017
it was a fun environment. the people and co-workers were friendly. a typical day would include a lot of calls. what i learned from here is to be patient and such cause this was the first call center i worked at.
Phone Sales (Former Employee) – Sioux Falls, SD – October 13, 2015
I did not feel comfortable with the atmosphere at Midco Connections. It was a great place for me to work part-time. There were always hours available to work and I had constant communication and constructive feedback from managers.
Contact Center Associate (Former Employee) – Sioux Falls, SD – September 16, 2015
Midco Connections was a great part time position. Very flexible, when my full time job hours changed, they were able to change as well. A great group of co workers. I learned a lot about assisting a variety of clients.
For a place where we're supposed to serve the customer, everyone is angry :(
Associate (Former Employee) – Sioux Falls, SD – January 25, 2015
*Massive turnover, we have people in management who don't know what their doing. I wasn't even there for a year and went through multiple managers *huge hiring classes, most quit by first week *Talktime is the most important goal *Chairs are uncomfortable *People are jerks, to the customers and eachother *They have gears painted on the walls, which is what you feel like as an associate, a nameless, faceless gear, for people to exploit.
The most enjoyable part of the job was not being there, get your experience here and then leave for one of the many higher paying call centers in Sioux Falls.
Colleagues are very helpful and fun work environment
Call Center Associate (Current Employee) – Fargo, ND – November 29, 2014
My co-workers are really helpful with issues I may have with customers. Any issue that comes up with customer calls gives me the opportunity to research my resources for answers or ask my colleagues for help. I learn so much about conflict resolution techniques, working collaboratively with colleagues, and being detail-oriented with each customer. There is a good balance with challenging customers as well as pleasant customers. The hardest part of my job is working with challenging customers, but the most rewarding thing is brightening their day by caring for them.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Answered a constant flow of customer calls with up to x number of calls in queue per minute. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases.
Financial Services Associate (Current Employee) – Sioux Falls, SD – September 5, 2014
Answer between 55-90 calls per day, depending upon how busy or how many people are working. I've learned yelling at someone over the phone does not get you anywhere. The management try to make the work place a fun and filled environment by bring treats sometimes or having contests.