Provide the support the new hires need. All the supervisor (3 in the call center ) take calls. We have to wait for them to finish with their calls to assist us with our calls. We keep the customers too long on hold. Most of them hangs up. Not to mention that when you place someone on hold to go get an answer for their questions and when you come back, that customer had hung up on you and you have another customer there saying "hello, hello ,hello " Call Center needs a competent CALL CENTER MANAGER.
Take in consideration the long working hours with very short break. Sometimes you can work up to 10 hours but still have only 30min lunch time. It would be nice to have 10min breaks before and after your lunch break. Better benefits.
Listen to their staff. There is way to much favoritism, not enough staff in the branches, 6 day work week leaves little time at home with family. Certain departments are constantly short staffed which leaves everyone else stressed and picking up the slack. There are employees in positions they shouldn’t have ever been promoted into and when complaints are made nothing is done about it. Most people don’t complain for fear of repercussions
Listen to the employees who know what they are doing.
Answered - Commercial Loan Servicing Assistant (Current Employee) - Westborough, MA