Middlesex Savings Bank Employee Reviews for Customer Service Representative

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4.0Work-Life Balance
3.9Job Security & Advancement
3.9Culture
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2.0
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No work/personal life balance
Costumer Service Representative (Current Employee) –  Westborough, MAJuly 24, 2018
It feels like you always have to drop everything to be there when they need you. Constantly have to work overtime because of short staff. You have to be on call some Saturdays but you do not get pay to be on call. Definitely need to review the breaks police. Specially in the call center. No sick time for the first 3 months.
Pros
Pay well
Cons
Expensive health insurannce, short breaks, short staff, no work/personal life balance.
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2.0
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Inconsistent
Customer Service Representative (Former Employee) –  Westborough, MASeptember 14, 2017
Some areas of the bank I hear are great to work for but not the call center.
Differently policies regarding vacation, tim off, overtime etc.
Could never plan vacations because you didn't know if you would get the time off, so you couldn't book flights, hotels etc.
Call center people were treated differently than other areas of the bank
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5.0
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Very professiona;
Customer Service Teller (Former Employee) –  Needham, MAMarch 1, 2017
I was a part time tellr and I would recommand this job to anyone. It is a very respecful envioronment and well paid salary. They understand mother's hour and school schedule.
Pros
Private car is needed for transportation
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Overall rating

4.1
Based on 32 reviews
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410
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Ratings by category

4.0Work/Life Balance
4.0Compensation/Benefits
3.9Job Security/Advancement
3.8Management
3.9Culture

Ratings from women

1.1InHerSight Score

1.0Personal Development

1.3Career Opportunities

1.2Family Support

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