Friendly, Knowledgeable people provided a great learning experience.
Credit Analyst Intern (Current Employee) – Natick, MA – April 9, 2019
Starting as an intern, Middlesex Savings Bank helped me find a passion for commercial banking and helped me learn the ropes of credit analysis. The management team in my department fostered a positive learning environment that helped me succeed.
Online Banking Representative (Former Employee) – Westborough, MA – January 14, 2019
Staff is extremely friendly and the organization is very involved with the community. However:
Management in many departments and branches are very inexperienced and seemingly absent for most of the day.
Staffing and scheduling was a nightmare. Key departments are almost always understaffed which makes it near impossible to get accurate and timely information especially if you have a customer sitting in front of you or waiting on the phone. The constant understaffing also proved very difficult when attempting to plan a vacation or any time off.
Communication within the organization is also poor. If there are any changes in policies or procedures there is a large gap in time between the implementation and it being communicated accurately to the appropriate department(s).