Give second chances
Answered - Teller (Former Employee) - Carbondale, CO
Communication can be improved. Sometimes there is a lapse in this area. Also don't forget where you came from as you work on growing within the industry. Never lose that community bank feel.
Answered - Mortgage Closer (Current Employee) - Rockford, IL
Do not give so much freedom to the Operations team. Overtaking the heart of the bank. Frustrating a lot of people.
Answered - CCC (Current Employee) - Effingham, IL
Listen to the employees that have the longevity and have seen numerous changes, respond to customer needs, not just current trends.
Answered - Personal Banker (Current Employee) - Princeton, IL