MidwayUSA
Happiness rating is 55 out of 100
3.4 out of 5 stars.
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MidwayUSA Employee Reviews

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United States59 reviews

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3.4Work-Life Balance

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Easy job with decent pay- good for students

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The job was easy and the managers were cool. Work could be very boring on slow days but that's better than being overworked. There's mandatory overtime at times, if you work 1st shift you come in an hour early and 2nd shift stays an hour late. No real complaints
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Easy, clean warehouse style job/lesser flexibility than other places.

Easy clock in/clock out job. Management was positive and strong. Only negative was the lack of flexibility. The rest of the job I would 10/10 recommend as long as you actually show up and work.
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MidwayUSA insights

Based on 70 survey responses
What people like
  • Ability to meet personal goals
  • Fair pay for job
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energizing work tasks

Understaffed. Very strict policies

Overall this job is pretty easy the work is not hard but what drives most people to quitting this job is the work/ life balance along with there attendance point policy so if you end up sick they will still count it against you HR and your supervisors will not try to work with you to come to a mutual agreement.

Pros

Easy work

Cons

No benefits as part time. No work/life balance and a pretty horrible attendance/ point policy
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Decent place to work

Not a bad place to work. They do offer 30 minute lunch, which goes by fast and 2 fifteen minute breaks. Call volume can be very high and can get overwhelming.
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Good Job

Management was helpful and the overall job was easy in a laid back environment. The most difficult part of the job was dealing unhappy customers, but supervisors were always willing to back you up.
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Pay is decent for the work. You’ll make ends meet. Good folks do work here and you’ll make some friends. Benefits are decent, good referral and profit sharing programs. Some of the top brass don’t seem to practice what they preach when it comes to company values. They’ll come up with excuses to not promote or give someone a raise. Processes change constantly to the point where nobody knows exactly how some processes are supposed to be done properly, and management does a horrible job of communicating these changes. Or said changes occur on the fly and you don’t know unless someone comes up and tells you you’re doing it wrong. Once you show you’re good at a certain job, that’s what you’re doing 90% of the time. Little to no variety, especially if you’re certified to drive different equipment. My performance review was delayed by two months and then conducted in a fast and haphazard manor when it finally was. I was not given a raise I was eligible for without much explanation why, only that I “wasn’t fully reliable” despite me not being at an amount of absences that warranted disciplinary action via our attendance policy and a majority of absences being covered by FMLA. The warehouse is a huge warehouse and they want you to stay at your work stations until exactly lunch time. So for example if lunch is at noon, they want you to stay at your work station until 12:00 on the dot. And by the time you walk up to the timeclock to clock out, it’s 12:03. And we get a 30 minute unpaid lunch. But they want you back up in your work area for our pre-shift muster (where we go over sales numbers - 
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Company management varies extremely based on your department

I worked in both the warehouse and customer service.The management in the warehouse is good. They help you, let you do your job, and treat you with dignity. It's hard work for a fair wage. Recommended.The management in customer service is horrible. They monitor everything you do, and during evaluations only focus on the few things you did wrong, and will pick those out to appraise versus taking a random sample and rate you a ZERO on that score! They don't care about the customer. They only care how quickly you handle a call. You could sell $2,000 worth of product, but still be penalized if the call went past the expected call time! Since you are timed, your incentive to help customers is ZERO, get them off the phone as soon as possible.They also won't let you fix legitimate customer issues. When you ask for an exception to the rule, they will deny you, and make you feel stupid and wind up losing a customer that spends thousands with Midway over some meager $15 issue. Very short term thinkers, losing customers by the day because they are so damned CHEAP and PETTY!They also have all the escalation operators snitch on you, and anytime you try to help a customer, they accuse you of 'arguing', and dock you on your evaluation. It's degrading and demoralizing, and you'll really start to hate them. Customers are 99% cool. Can't say the same for your supervisors. I find it hard to serve the customer when they just refuse to let you do that. It's the blind leading the clueless.
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Good Pay

Great place to work, good pay, some people there are belittling, you stand all day But most jobs are like that. Overall great place to work.Would recommend if you need a reliable job!
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Terrible management

The floor level management is unbearable they micromanage you even when the line is stopped and they aren’t giving you more work so they expect you to stand there in the pick mod, no bathroom during this time no rest. It would be fine if they gave you replacement work. And prepare to be given mandatory overtime whenever. The company itself does not accommodate their workers very much. no hot food close, 30 min lunches so if your working here be prepared to cook before work everyday or starve. The 30 minute lunch is whenever they decide to give it to you so many times you won’t get one until very late in your shift. No 5 min grace periods leaving and coming to work.
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Very regimented

Good place to work, pro second amendment, takes care of employees, regimented schedule, great management, good advancement opportunities, both within and outside of company
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Good people to work with.

There are a lot of good people here. The company understands work life balance and how to avoid unneeded after hours work. While IT is important you must remember that this is a sales company and not an IT company so the culture is different.

Pros

- Good Pay - Good Benefits - Good People - Work/Life Balance

Cons

- Inflexible on the work schedule/WFH
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Repetitive work

The environment is very good and most coworkers are nice and supportive. However, the work is very repetitive and training for other jobs can sometimes take longer than it should so you are stuck doing the same thing.
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Rapidly growing company with great benefits and pay

Most important things to know:You will either be walking 11 miles throughout the day or standing still for 4+ hours at a time.They push for every employee to learn most jobs across multiple departments. If you show talent and drive you will find yourself learning many new skills very rapidly.They are obsessed with efficiency and process, it is normal for them to release small changes to process on a regular basis. This can get confusing if you haven't done a task in awhile.Average age of logistics employee is mid-20sOvertime policy is 1 extra hour to shift, in extreme circumstances an extra shift. Going home early when work is slow is also common.

Pros

Strong support structure

Cons

Fast paced, lots of competition for advancement
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Good place to work at !

Really enjoyed working here overall . The experience was great and I gained a lot of skills to use towards my future endeavors! Everyone is nice to one another

Pros

Start pay is fair

Cons

A lot of slow time during the summer season
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Overall a good place to work. Management respects employees

When I worked there, management made a huge effort to improve employee satisfaction and engagement. This included an increased focus on training and helping employees learn new jobs
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Great job culture

This was a great place to learn about customer satisfaction. The express same day shipping is what makes this company stand out from the competition and what makes them a leader in their industry.

Pros

Great pay

Cons

Hard on your feet and body
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Strong benefits for hard work

Work is physically demanding, but easier once you get used to it. Currently, most openings are at late night shifts, which sucks. But we haven't had to stay past midnight in atleast 3 months and even then its only a bit past midnight. Use your TOR request for everything you can. Headache today? Go ahead and file it a request for tomorrow asap.

Pros

Good pay, great TOR once you learn the system.

Cons

A full 8 hour shift is exhausting.
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Very productive, good morale.

Teams work together exceptionally well and the warehouse very often will far exceed a given day’s expectations. Supervisors are incredibly helpful in training and assisting those who are not as quick to learn.

Pros

Free apples and bananas, coffee. Employees are able to earn extra paid time off by exceeding productivity expectations

Cons

Short Breaks, Short lunch
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Free lunch, good benefits, and an alarming lack of human decency

Midway offers good pay and benefits, only to throw away any goodwill on their "profit, not people" philosophy. Insurance provides very good coverage, and starting pay is hard to beat. Less than two months after starting, all warehouse employees got raises to $13.50/hr. But that's where the positives end.---Very few holidays are observed, and new hires are required to work weekends until 7:00 p.m., no matter what. Save for Christmas Eve day, overtime was active every single day, regardless of weather and road conditions. Given the area, this was extremely hazardous during the winter, especially at 4:30 a.m. But at least we got a free sandwich. That is, until the COVID-19 pandemic, when online orders increased by nearly 30% per day (daily briefings were consistently over 1.25 million orders). Firearms and camping equipment are necessities when the world is facing an airborne disease. Free lunches went away, and productivity was expected to increase, when preexisting backlogs couldn't even be met.---Even if you did meet the ridiculously high standards, you'd be moved to the grunt jobs. If you found mistakes in inventory and reported it, saving numerous incorrect orders or major errors, you'd be rewarded with a transfer to loading delivery trucks, where you can't "slow things down" by improving quality. They might offer you help to improve, but will not provide it. If you weren't friends with any of the revolving door of supervisors before starting, good luck getting the time of day. Your best opportunity for advancement is to be a friend of a friend, or find a new job. The - 

Pros

Free lunch during overtime (almost daily), good benefits, good pay

Cons

Overtime hours during bad weather, lack of employee safety, lack of consideration, few opportunities for advancement, newer management
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Good place to work

While working here the only thing that would really stress a person out was everything is super fast paced, you have to be on your toes and learn quickly. The management would give you time to adjust and everything was pretty simple.
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Very peaceful and everyone respects each other

Everyone works together and we get the work done. We work as a team. Very well organized, steady pace. Everyone gets a long. The managers and owners are very polite and respectful

Pros

Every one works together to get the woek done

Cons

Nothing
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Overall rating

Based on 59 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

Ratings from women

1.8
InHerSight Score
1.7Personal Development
1.8Career Opportunities
2.0Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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