I worked for dr. Jeff moos for several months during transition from my former employer to Midwest.
He and his Vice President came in unannounced to me and asked if I knew who he was? I said, a mad set of parents or the owner of Midwest dental?
He was a megalomaniac, poor listener, arrogant and hostile. I told him I didn’t need his job and could leave whenever he would like including , immediately. He will be short term successful, long term flop.
To take a closer look at what it takes to have a successful call center, be educated more on the call center culture. The CEC employees do not feel valued this small office space we occupy is very stressful. Often the CEC is not apart of the events organized by the company. Looking at the overall turnover rate for the company and the things I dealt with in the CEC I greatly feel the company would benefit from a. EAP (Employee Assistance Program).
Answered - Call Center Lead (Former Employee) - Bloomington, MN
Come hang out at the offices here and there. Decisions are best made right in the thick of the action.
Answered - Business Office Manager (Current Employee) - Pewaukee, WI
Take care of the employees and they will take care of the rest!!! This company has no respect for patients or employees!!!
Read the reviews, there all true. I only worked for Midwest Dental Corporation for 6 months. Lots of AGE discrimination, mistreatment of staff. Alot of belittling to the assistants, going home crying every day. This is at the Portage Michigan location.
Open your eyes and you might see why why company lost so much money last year. It's one thing to have an upset & mistreated staff but clearly patients aren't happy either. Practice what you preach...create a good "experience." This place is the laughing stock of the dental field...definitely has created a reputation. I was literally laughed at in an interview when the DDS saw who I worked for.
Come up with a new business plan. One that puts patients and employees before money.
Read these reviews. Clearly you're not listening to the little people. When in all reality, we are the ones that do the most work to keep the offices running smoothly, have the most contact with the patients, and are the ones to keep them happy and listen to them when they are not. We are the ones with the proven thoughts of how Midwest is really doing.