Midwest Dental Employee Reviews

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2.0
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Avoid
Dental Assistant (Former Employee) –  Midwest DerbyJuly 8, 2018
Unfortunately I chose to leave due to lack of communication within the practice. I worked with the company for 7 months. Shortly after starting when I had found out that your PTO was to be used to cover holidays, as they are not paid to you, that was not going to allow any sick time or vacation time. You sign an agreement to work 40hrs, fulltime. But whenever the doctor is off you are to take off, if the office is closed you are forced to take leave. You end up losing money and vacation by this. Not worth it. I've been in the field 20yrs now and never have I had been lied to or information withheld from you in the interview etc. No staff meetings, communication is terrible, drama is not dealt with or allowed, scheduling appointments and saying yes to patients because it's "Production" yet patient quality care and their time is sacrificed because the practice wants to get the patients in no matter what. My advice is if you have other options seek those first before accepting the role with Midwest Dental. Compensation does not cover the loss of paid holidays, and the extra time off during the year the office takes.
Cons
Overworked, quality patient care at risk, poor communication, no follow through, no paid holidays, PTO is vacation and sick pay combined
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1.0
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For a professional position this place is a joke
Dental Assistant (Current Employee) –  Chippewa Falls, WIJuly 1, 2018
Management is the biggest quack ever and only they are right. Always being sent home if it’s slow which is daily. Asked to do things after hours and not be paid. No paid holidays. Benefits are better at your average minimum wage paying job. Insurance is not affordable. Out Christmas bonus was like a $200 check that was split amongst everyone. So each got about $33. Management does not keep you informed of upcoming changes. They are in charge of your PTO. So if the Dr takes a day off, management will make you use your PTO for that. Pay is on the lowest side of dentistry by about $9 per hour. If you give your opinion it’s considered as insubordination and ones have been terminated for that. High turn over in dentist and they do not keep you informed of the changes which results in patient decline and lack of work. In my 11 years of working in dentistry this is the worst place I have been at by far.
Pros
One hour lunch.
Cons
If it’s slow you have to punch out, nonpaid holidays, poor incentives, lack of communication
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Worst place to work
REGISTERED DENTAL HYGIENIST (Current Employee) –  Madison, WIJune 14, 2018
The company is production driver! They do not care about their employees hence the hugh turnover rate! Too much mincromangaing and not letting the doctor chose for themselves
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3.0
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dental assistant
Lead Dental Assistant (Current Employee) –  Green Bay, WIMay 21, 2018
I have become very dishearted with the company. They are very money driven and not employee focused. Their employees are not valued for their loyalty or experience. They are constantly under staffed due to corporate lack of being in reality of what day to day clinic life is like.
Pros
excellent dental benefits
Cons
no holiday pay, no clothing allowance even though scrubs are mandatory along with OSHA approved shoes.
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Poor management
Logistics - Warehouse coordinator (Former Employee) –  San Antonio, TXMay 8, 2018
Did not like working at this job at all. Very rude and disrespectful place to work at with a lot of unfair treatment. I would not recommend anyone to work there.
Pros
None
Cons
Poor management
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1.0
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unorganized
Reception/Office Assistant (Former Employee) –  Beloit, WI 53511May 3, 2018
To much drama to deal with for the pay and drive. Nothing was getting accomplished. Don't believe the respect and care of dentist to patients was truthful
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All in the family
Purchasing Agent (Former Employee) –  Wichita Falls, TXMay 1, 2018
Everyone has affairs with each other and they gossip all the time. Most everyone is kin to each other and if you aren't then you're an outsider. The ladies do not accept new women coming in.
Pros
Nothing
Cons
Everything
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3.0
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Stressful
FREE LANCE DENTAL OFFICE CONSULTING (Former Employee) –  Pittsburgh, PAApril 20, 2018
Nice but stressful environment, staff very helpful, company growing to fast for the inside to support that growth. Overall a good place to work, nice people.
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2.0
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IT Technician
IT Technician (Former Employee) –  Eau Claire, WIApril 14, 2018
I have work at Midwest Dental a while. But recently finally quit after searching for a new job for a while. The pay is not great compare to other jobs around the area considering the job title, which should be a professional job. The title IT Technician is really just a call center position. You are on the phone pretty much from the time you walk in until the time you leave. They will straight up tell you this position is a entry level position hint why the pay is so little. You WILL no make 33-40k(28-32k is pretty where you start out at). You pretty much never have any PTO as it is earn very very slowly. The Heath benefits is not that good either. BUT you do have free dental so take it if you can.
On more of a IT side of things. You have very little control in Active Directory and can only do one thing. Only control you have is to reset passwords. THAT'S it. You can't create, add role groups etc. You are pretty much picking up calls and helping clinics fix local pc issues,ISP connection issues, and proprietary software. Also you do configure sonic walls. You really dont have much management in the system you cant even clear out old computer names so you have to title the new one pc a different name. hmmm..thats about it besides picking up calls when your there. Overall if i was to have the title of an IT Technician as the title states, I would assume that the position would have more management abilities to control things within the network.
In my eyes its really just a call center position and upper level people there will tell you the same thing as well. They have
  more... a pretty high turn over ratio for this position, they come and go pretty much.
Overall a good place to get started IF you just graduated or looking for a job, not a career.
  less
Pros
its a job
Cons
healthcare, No real IT experience, call center
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4.0
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Long Days
DENTAL INSURANCE SPECIALIST (Current Employee) –  Mondovi, WIMarch 19, 2018
I have learned how to do a lot of new stuff at the Midwest dental support center but working there in my opinion is so boring. It is slow paced and just feels like you are cooped up when in work. The enjoyable part is when you get to have team meetings so your eyes get a break from staring at the computer screen.
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No one has a clue
Customer Service Representative (Former Employee) –  Bloomington, MNFebruary 28, 2018
On how to run a call center there have been over 8-12 employees quit only a couple fired in less than 1year as far as customer service reps. If your looking for a job they will hire anyone to work in there call center experience or not i don't even think you need a GED or if you have court issues they'll love you. You will be paid less than what your worth if you have experience. No holiday pay a lot of broken promises dont expect growth seriously its not together at all
Pros
It's in the cities
Cons
No holiday pay, no proper training, unprofessional, no growth, managers with no real call center experience, HIGH TURN OVER even the dentist leaves the director left within 6months of starting
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3.0
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It's okay
Patient Service Representative (Current Employee) –  WisconsinFebruary 25, 2018
In a PSR role, they're willing to give you any time off you need, it's just that most of it is unpaid. There are no raises for good work or adding value to your office - just potentially a small yearly raise that's no more than 2%. They do pay higher than many companies for a PSR, but the lack of opportunity for raises doesn't give you much incentive to perform better or work harder. There's a 2% match on 401K, which again, is great, but since the overall pay isn't high, it doesn't add up to much. Health insurance is expensive. There is very little opportunity for advancement. Some of the doctors are very demanding, which can make them harder to work with, but most are fantastic. Because regional management is spread too thin, there isn't enough oversight at individual offices and one poor manager and ruin an office (not performing their duties and keeping office from bonus, micromanaging, coming and going and not working their required hours, etc) There are bonuses for hitting goals each quarter.
Pros
You can take off all the time you need, work isn't difficult, certain Doctors are phenomenal to work with, willing to hire without dental experience and train you in the industry
Cons
No raises, few opportunities to advance, no vacation/sick time (all PTO that you accrue at a dismal rate)
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Poor management and lots of staff turnover!
Dental Assistant (Former Employee) –  WisconsinFebruary 14, 2018
Work you hard, double book the schedule, add to your work load, and getting a pay raise is like pulling teeth (pun intended)! Ridiculous training videos had to be watched in between patients which were already crammed into the schedule and usually running behind. All about production and financial goals while patient care is fading fast. Computer system is HORRIBLE; constantly freezing, not user friendly and every time you have an issue with it you have to fill out a support ticket for IT (yeah and that all takes up precious time that you already don't have) Not only do you have to post out procedures but you have to schedule their next appt, make sure their hygiene appt is scheduled, check on their insurance benefits, and inform them of how their benefits work. And if there's nobody at the front desk, you need to answer the phones, check patients in and out, take payments, and everything else that is done at the front. Only allowed to clock in 15 minutes prior to starting time but needed to be there 30 minutes early to get everything ready for the day. Staff is constantly changing due to working conditions, it's a revolving door. Midwest Dental has lost many great employees and has ruined some great previous private practices.
Pros
It's a job
Cons
Many
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Productive place to work.
Dental Hygienist (Current Employee) –  IowaFebruary 9, 2018
This is a corporate office. The clientele is amazing. I really enjoy getting to know all of my patients and help them with their dental needs. Good hours.
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5.0
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Great enviornment
PATIENT SERVICE REPRESENTATIVE (Current Employee) –  Manitowoc, WIFebruary 4, 2018
Very few employees so it's easy to get to know who you are working with. It's not bad having so few co-workers, the job isn't stressful at all, very nice doctor and manager.
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3.0
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a lot of busy days with poor compenstation
Business Office Manager (Current Employee) –  MNFebruary 4, 2018
Too much upper management; training fair. Long hours. A pleasant staff , kind and caring. Demanding of non clinical staff and not the best at cooperating with one another.
Pros
nice co-worker, good dentistry
Cons
poor direction from management
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Corporate Dentistry
Registered Dental Hygienist (Former Employee) –  NHJanuary 29, 2018
This company will tell you what you want to hear so you will accept the position. The computer program they used made things more difficult than they should be. Program was constantly having problems which would interfere with patient care. Patients were leaving the practice in droves because they didn’t like the feel of a corporate dental office, once Midwest took over. They tell you that you can make the appt times for each pt, based on what the patient’s needs were but would then tell you, you aren’t allowed more than 45 mins per pt, regardless of what is needed. If you enjoy being lied to and working in an office where nobody is happy then this is the place for you
Pros
My coworkers were great
Cons
Dishonesty about pay and scheduling practices
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Midwest Dental
Front Office Coordinator - Temporary (Former Employee) –  Toledo, OHJanuary 4, 2018
It was very face paced, disorganized, unprofessional, and bad management. The respect level was low. You have to switch between offices midday, which cuts your lunch short, and while on lunch I was answering calls that link all offices together, and was not getting paid for it.
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5.0
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Good company
LDA (Former Employee) –  Farmington, MNNovember 10, 2017
Midwest is a great company to work for. They help with everything and encourage growth for there employees. They offer trainging and feedback. I would work there again.
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5.0
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positive change for our practice
General Family Dentist (Former Employee) –  Lake in the Hills, ILNovember 7, 2017
Midwest Dental took over the management of our practice. We, as dentists were able to treat patients without being concerned about the business aspects of running the practice.
Pros
Midwest managed all areas of the business
Cons
learning new software
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Overall rating

3.1
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