Family Service Counselor (Former Employee) – Saginaw, MI – January 3, 2018
Typical work days revolve around a 900a-430p schedule, with some night and weekend hours, as decided by management.
Help assist families in opening the discussion for end-of-life decisions, and allowing them to pre-purchase these options as they wish. Ensure that all information regarding these choices is given and communicated clearly, and thoroughly, so that no decision is left to be made at an emotional time.
The staff is friendly and helpful, but can also be competitive. Ensure your drive to succeed is greater than your drive to slow down the person next to you.
Telephone, sales and customer service skills are a must. Should be outgoing, and friendly.
Administrative Assistant (Former Employee) – Plymouth, MI – August 21, 2017
Was an average place to work considering it was a cemetery. Was a good position, a great deal of paperwork as I processed all burials, prepared the deeds and certificates of ownership for burial spaces and burial vaults. Good regular business hours. Most difficult part of the job was learning all the burial plot locations and maps. Management was generally pleasant overall. I learned a great deal about how to treat grieving families.
Administration/Receptionist (Former Employee) – Beverly Hills, MI – August 17, 2017
Most of the people you work with are amazing! Some of them could use some work. You get to meet some of the best families on the worst day of their lives and try to make it a little better. I really enjoyed this job.
Customer Service Representative (Former Employee) – Lutz, FL – August 11, 2017
I enjoyed this job as it allowed me to work from home and still balance work and family. I basically did follow up calls for funeral services. If you work there be prepared to listen to the individual that you are talking with. Sometimes you just have to be an ear for them to vent to. Overall it is a great place to work for.
Do not waste your time with their new employment sales pitch. Its all a big farce. Worst company to work for. They expect you to work for free as you will be digging your own grave trying to make a living there. They have no respect for human beings. Its all about sales. They kept my final commission check telling me they had to hold it for a year before they could pay me. Downright dirty scumbags.
Midwest Memorial Group staffs cemeteries throughout Michigan
Administrative Assistant (Current Employee) – Detroit, MI – November 10, 2015
Okay experience working here however the salary is not equal to the administrative offices job titles and responsibilities at the cemeteries. A typical day requires most admin staff to eat their lunch while working.
Advanced Planning Counselor (Current Employee) – Detroit, MI – September 29, 2014
i loved this job, you get to know the people in your building and along your cleaning route and most of those people are good people. The job really wasn't all that challenging. the being said, there was no checks or balances for the managers. There was a GREAT deal of favoritism.
Maintenance Supervisor (Former Employee) – Clinton Twp., Berkley, Royal Oak, Detroit – March 27, 2014
I enjoyed working outside with the different personalities of my crew. The things I liked most were seeing the improvement that my crew was able to make on each different property I supervised. The biggest reward was listening to the families tell me how much of an improvement they see since I have been there. The biggest challenge was always making improvements without having a set budget. I learned to listen more than I speak and to empathize with those I speak to.
Family and Professional values are kept in high regard.
SUCCESS ADMINISTRATOR (Current Employee) – Plymouth, MI – March 7, 2013
I sit down every morning with my sales counselors and review the performance from the day before.I have a 1pm conference call that I take part in everyday.I handle office inquiries,help people locate the loved ones that they are here to visit and also look into potential sales opportunities.I am the co manager here.Hardest part of the job is the death of loved ones and the most enjoyable part is helping the families deal with the lost of the loved ones.
mon-fri and only an occasional sat.
late nights on mon and wed and we have to work the entire memorial weekend.salary is low.
Family Service Counselor (Former Employee) – Southfield, MI – July 27, 2012
A typical work consisted of answering the phone accepting a family's request to set an appointment to come in to make final burial arrangements for their deceased family member. Making outbound calls to households to pencil in a date for me to come to visit them and inform the families of the benefit to pe-planning. Final arrangements for burial were to acquire information on the preference of the deceased to see what funds are available for burial-plots, crypts or urns.