I interviewed with one of the managers and was asked a series of good questions pertaining to the job description. After the interview I was introduced to the VP and was later called with the job offer.
Answered - Direct service lead (Former Employee) - Phoenix, AZ
Very casual and non-intimidating. I interviewed with the person I'd be replacing, so it I really got a good feel for what the job would entail and would have the benefit of her training me before she moved into her new position.